Charlies  Reviews 

59,711
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 6,682 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the remarkably fast delivery service, highly competitive prices, and the great overall quality of the products available on the website. People consistently mention that purchases arrive exceptionally well packaged and exactly as described, making their daily shopping experience remarkably smooth and very satisfying. Though some customers experienced minor setbacks when they received items with defects, such as damaged furniture or broken parts, they noticed these flaws directly upon initial unpacking. A few other people also felt that certain footwear failed prematurely or arrived slightly later than expected during the busy delivery transit.

What people talk about most

Product

People report positive experiences with product, highlighting high quality, great value, and items that match... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the prompt shipping times... See more

Price

Customers consistently note positive experiences with price, highlighting that items are offered at... See more

Quality

Users describe satisfaction with product quality, noting that items match descriptions and offer good value... See more

Service

Consumers find service to be exceptionally positive, praising quick deliveries and helpful staff. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Charlies were very helpful on a telephone call,with good product information, and better price than other sites, completing my order on the same call. Wellies arrived before estimated time scale... See more

Rated 5 out of 5 stars

All i'm going to say is Charlie's is AWESOME. First off they will NOT be beaten in price, I have tried and always end up ordering from Charlie's the same named products always cheaper than anywh... See more

Rated 5 out of 5 stars

Came across Charlie's after looking for placements. Ordered some lovely bird placements very eased with the quality for the price. Have some lovely items on website will definitely be ordering again.... See more

Rated 5 out of 5 stars

Wonderful friendly, kind service and amazingly speedy delivery which saved the day for a stay away horse show! A fantastic first experience shopping with Charlie’s and would head back again to buy onl... See more


Company details

  1. #1 of 76 best companies in Outdoor furniture shop
  2. #2 of 95 best companies in Kitchenware Shop
  3. #2 of 22 best companies in Equestrian Shop
  4. #1 of 23 best companies in Lawn Mower Shop
  5. #2 of 96 best companies in Tool shop

About Charlies

Written by the company

At Charlies, customer satisfaction is at the heart of everything we do. As a family-run business with 8 stores across Wales and the borders, we've built our reputation on word of mouth and trust, continuously offering the highest standard of service at the best possible price. We know that creating this connection online is a little more difficult, so we partner with Trustpilot to hear directly from you.

Your reviews are vital to our ongoing growth and success. Not only do they help us to continuously improve, but they always put a smile on our team's faces - who love reading about how we help you make the most of your home, garden and outdoor space.

Thank you for helping us to be the best we can be! Get In Touch Shop Garden Furniture Shop Outdoor Living Shop Gardening Shop Home & Kitchen Shop Clothing Shop Footwear Shop Tools & DIY Shop Pets & Equestrian Shop Camping Shop Christmas Animated GIF

Our Company Values

Written by the company

We believe in fair pricing for every single customer, whether you're new or existing, so we do not offer one time discounts or flash sales.
Our friendly customer service team are always happy to help - whether in store, on the phone, on live chat, whatsapp or email - we're here!
We only sell products that we'd be happy to take home ourselves.
We offer a super simple, hassle-free returns process.

Our Delivery Promise

Next day, free delivery & premium services

We only partner with couriers that we believe will take care of our products, getting them to you safely, and quickly - just as if we were to deliver them to you ourselves. When your order is dispatched we'll let you know which courier it's coming with, provide you with a tracking number, and an estimated delivery date.

Contact info

Promotion box for Charlies

Free UK Delivery Over £75

We offer fast, tracked delivery with couriers you can trust.

4.9

Excellent

TrustScore 5 out of 5

60k reviews

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4.9

All reviews

(59,711)

6,458 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought a solar powered fountain which…

Bought a solar powered fountain which doesn’t work during the day try to return the item after a day of receiving it because it was not fit for purpose but was denied and refused a refund I was told that I had used it so wasn’t eligible for a refund… so informed my credit card company and there are now dealing with the matter stay well clear of this company totally unreasonable and unprofessional.

1 August 2026

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