Charlton and Jenrick Reviews 

Quality product, I have yet to light the stove, a few months to go before I get to.

Great product, excellent customer service from the w'ton,fire&stoves with paul

Just had the paragon edge stove fitted absolutely beautiful looks just like a log burner but with added class and no messy cleaning up to do as its gas it's a bit too warm (june) to use it but tested it and looks stunning when on as well as off.

Paragon LPG Core fire recently installed by a separate and independent local company. Fire appeared noisy when on.
Charlton & Jenrick contacted and immediately arranged for an engineer to visit to undertake checks.
Thanks to the engineer for resolving several issues arising from the initial installation.
He was most helpful, courteous and tidy and helped get matters sorted. He was very pleasant, knowledgeable and professional. He explained everything and matters have been rectified.
A first class service and highly recommended.
Great customer service throughout, and thanks again.

Great service from this company. Ordered a Paragon Low Lintel fire recently and had a problem lighting it. Reported on the Friday and had a call back on the Monday to arrange for the engineer to call. Engineer (Andy) diagnosed the fault almost immediately and had it fixed, was also extremely patient with my questions. Brilliant service and would highly recommend.

Very pleased with the stove, its functions, and all round looks. Registering the warranty seemed particularly awkward - if it had been as straight forward as expected, you would have got a five!

Excellent help from Warm Interiors sales team. Very professional & clean installation by JWR Plumbing & Heating. Would recommend them to anyone.

Amazing Job. The fireplace we purchased looks amazing and was installed by highly competent individuals. They carried out the job in less than a day and we could not recommend them highly enough!

Great product with a 12 year warranty

My new Paragon fire replaced a twenty year old Paragon model. The new fire feels more solidly built, has a premium look and was fitted within a couple
of hours. Whilst not wishing for colder weather I am looking forward to using my new fire.

Bought a C&J gas fire some years ago and was well pleased until last Autumn when fire would not stay on for more than 30 secs. Could not get anyone local, including firm that installed it, to look at it so contacted C&J. They pointed out that as they're Midlands based and I'm in mid Cornwall it might be some time before they got an engineer to us. Fully understood. This week engineer arrived and was pleasant, thorough, knowledgeable and professional. Identified fault caused by previous servicing (British Gas) and quickly rectified. Almost worth the current cold snap to be able to bask in cosy room again.

Central Stoves Nuneaton 4142 very knowledgeable and went the extra mile (including putting a first coat of white paint in the recess for us). We love our logburner

Fire is amazing, with an easy to use remote

I did have an issue with the thermocouple on my fire and C&J have very kindly agreed to replace it free of charge, which I really appreciate.

Warranty Service at its best
We have nothing but praise for Charlton & Jenrick’s Customer Service Team.
Minor issue with our flame effect electric fire. Supplying company contacted C&J.
C&J’s Customer Service Team contacted us immediately to arrange an Engineer to attend. Engineer attended same day. Andy their Engineer a true gent and a pleasure to engage with. Repair carried out within 30 mins. First class service and highly recommended. No drama’s no fuss, all sorted.
Wish all companies could offer the same level of customer service as Charlton & Jenrick.

Quick response to the warranty, form was easy to complete

A very prompt and professional response

Very poor service from them, had to buy the new fire walls for my log burner after 1.5 years and had fully serviced. My emails get ignored from them, I have paid full price including delivery for the side liner fire walls and sent out the wrong ones, still no reply via email. Shocking customer service and very upset with the amount I paid for my stove youd expect good service.
Order ref SQ021711