Incompetent
They messed up the customs forms so the product did not arrive and then refused to refund the entire amount

Reply from Charly's
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De drie zussen Wij zijn drie zussen én beste vriendinnen, ieder met onze eigen talenten die perfect samenkomen in het runnen van een business. Ondernemerschap zit in ons bloed – onze ouders waren ondernemers en wij verzonnen als kinderen al onze eigen “bedrijfjes”. Soms succesvol, soms gewoon voor de lol, maar altijd met passie. De echte vonk sloeg over toen we zelf kinderen kregen. Ineens waren we op zoek naar baby- en kinderkleding die meer was dan alleen mooi: stukken met een verhaal, gemaakt met aandacht en liefde. Tijdens een van die zoektochten keken we elkaar aan en wisten: dit willen we delen. Zo begon ons avontuur, gewoon vanuit de woonkamer in Amsterdam. Inmiddels is de voorraad verhuisd naar een grotere plek, en zijn ook onze werkzaamheden gegroeid – van pakketjes inpakken tot brand strategy, social media en het samenstellen van collecties die inspireren. Onze selectie is zorgvuldig en bewust. We kijken naar materialen, herkomst en het hele productieproces. Duurzaamheid is voor ons geen trend, maar de basis. We ontmoeten de makers, luisteren naar hun verhalen en kiezen alleen merken waar we écht in geloven. Zo bouwen we stap voor stap aan een shop vol parels voor kleine avonturiers met een grote glimlach.
Ringdijk 378, 2983 GS, Ridderkerk, Netherlands
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They messed up the customs forms so the product did not arrive and then refused to refund the entire amount

Reply from Charly's
Voor mijn zoontje een wollen pakje van Engel besteld + wantjes. Het was een dag later al in huis! Ideaal. De communicatie vind ik ook heel fijn, keep up the good work!
All good, super fast delivery and product as described. We even returned a first purchase but all was very easy.
Great online store with top brands. Delivery was super fast. Highly recommended for children's clothing and gifts.
Super nice products and friendly service!
This is absolutely my favourite webshop, have ordered many times and packages are delivered very quick plus they have a great customer care if needed. Really recommended!!
Best selection of kids clothing !
Great quality, super fast delivery & friendly contact. Echt een aanrader!
Got recommended to this webshop by a friend and I understand now why, great products, 10/10 quality and after care / service. Will definitely use again!!
Very great service and the quality of the clothes are fantastic!!!
Wonderful Clothes and nice Contact. I will order again ❤️❤️❤️
Very friendly and timely communication when there were problems with the order and very nice contact. Fast shipping abroad (Germany). I always like to order here again. Everything was great! Until next time
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