Charmerly Reviews 21

TrustScore 4 out of 5

3.9

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Company details

Written by the company

Welcome to Charmerly, an online socializing platform thoughtfully designed to help you feel valued and connected, no matter where you are. At Charmerly, you’ll find opportunities to form meaningful bonds with individuals who care deeply—offering understanding, encouragement, and a sense of support. It’s a space where your thoughts and experiences matter, and every interaction is crafted to make you feel heard and appreciated. Charmerly is more than just a platform—it’s a community that nurtures understanding and shared moments. Whether you’re looking for a thoughtful conversation or someone to share perspectives with, you’ll find an environment built around trust, empathy, and kindness. Every exchange here creates opportunities for positivity, warmth, and meaningful connection. We believe life becomes richer when shared. That’s why Charmerly focuses on fostering connections that bring comfort and joy—a space to express yourself, celebrate your journey, and find inspiration during life’s challenges. Here, you’re encouraged to explore interactions that uplift and energize, helping you feel connected in ways that add meaning to your everyday. At Charmerly, everyone deserves to feel valued and supported. Whether you’re engaging in casual exchanges or deep conversations, Charmerly is here to help you connect in ways that feel enriching. Discover how thoughtful communication can lead to bonds that inspire and brighten your day. Join Charmerly and experience connections built on sincerity, care, and shared understanding. Every interaction is an opportunity to engage with people who appreciate and value you for who you are. Find joy in communication that matters, and let Charmerly be your space to truly belong.


Contact info

3.9

Great

TrustScore 4 out of 5

21 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Charmerly has been solid overall

Charmerly has been solid overall, but I had one glitch where a chat thread wouldn’t open. Refresh fixed it, but still annoying. Other than that, I like the pace and the way it’s designed, it's minimal and clean.

29 October 2025
Unprompted review
Charmerly logo

Reply from Charmerly

Hi David,

Thanks for sharing your feedback! We're happy to hear that you’re enjoying the design and overall experience. We appreciate you mentioning the glitch, refreshing usually helps, but our support team would be glad to check that for you in more detail if it happens again. Feel free to reach out anytime at support@charmerly.com so we can assist further.

Best regards,
Tilly from Charmerly

Rated 5 out of 5 stars

Works great on my phone

Works great on my phone. Haven’t run into any bots or fake-looking profiles, which is kind of shocking honestly. Interface is clean too, doesn’t feel like it’s trying to be a social network.

27 October 2025
Unprompted review
Charmerly logo

Reply from Charmerly

Hi George,

Thanks for sharing your experience! We’re glad to hear you’re enjoying the platform and finding it easy to use.

Best regards,
Tilly from Charmerly

Rated 5 out of 5 stars

I’ve tried a lot of platforms that just…

I’ve tried a lot of platforms that just felt like spam. Charmerly is different, I only really use it during downtime, late evenings, just scrolling around. haven’t chatted with anyone yet but i like how it feels. calm, clean, and i haven’t seen a single fake account so far.

18 October 2025
Unprompted review
Charmerly logo

Reply from Charmerly

Hi Ethan,

Thanks for your thoughtful feedback! It’s great to hear that you’re finding platform calm and easy to use. A lot of profiles of our users are verified according to our Terms of Services, which helps maintain a safe and respectful space for everyone.

Best regards,
Tilly from Charmerly

Rated 1 out of 5 stars

Kept freezing

Tried this twice and both times it just froze on me mid-scroll. Not sure if it’s a device thing, but I couldn’t even finish editing my profile. Gave it a shot, but it’s not usable like this.

10 October 2025
Unprompted review
Charmerly logo

Reply from Charmerly

Hi Cooper,

Thanks for your feedback. We’re sorry to hear you experienced technical issues while using the platform. Freezing can sometimes be related to browser settings, cache buildup, or network interruptions. We recommend clearing your browser cache, ensuring your internet connection is stable, or trying a different device to see if the issue persists. If the problem continues, please reach out to our support team at support@charmerly.com, they’ll be happy to help you get it resolved quickly.

Best regards,
Tilly from Charmerly

Rated 5 out of 5 stars

low effort in the best way

low effort in the best way. just open it and talk if you want, or don’t. it’s not pushy. no bots either, which is honestly rare. layout’s clean and easy to get around

16 October 2025
Unprompted review
Charmerly logo

Reply from Charmerly

Hi Louie,

Thanks for your positive feedback! We’re glad that you’re enjoying the relaxed experience and ease of use on the platform.

Best regards,
Tilly from Charmerly

Rated 5 out of 5 stars

smooth from the start

Signed up fast, everything loaded well. No ads, no spam, and people actually seem real. No bots in sight so far. I’ve been using it on mobile, and it feels super light, haven’t had any bugs yet either.

13 October 2025
Unprompted review
Charmerly logo

Reply from Charmerly

Hi Koby,

Thanks for your feedback! We’re happy to hear that your experience has been smooth from the start and that the platform feels lightweight and bug-free on mobile. Our team strives to provide a seamless experience with genuine interactions, and it’s great to know it’s showing.

Best regards,
Tilly from Charmerly

Rated 5 out of 5 stars

Had a random issue with messages not…

Had a random issue with messages not loading. Sent a message to support expecting silence but got a real answer in less than a day. It was fixed by the next morning. That alone puts this way above most platforms.

9 October 2025
Unprompted review
Charmerly logo

Reply from Charmerly

Hi Nicholas,

We appreciate you sharing this! It’s fantastic that our support team could resolve your message issue so quickly, we aim to respond promptly and make things right whenever problems occur. Knowing this made your experience better is exactly what we hope for.

Best regards,
Tilly from Charmerly

Rated 5 out of 5 stars

I love the variety of people you can…

I love the variety of people you can meet here. You can find not just fun conversations but also genuine friendships.

6 March 2025
Charmerly logo

Reply from Charmerly

Hi Imogen,

That’s wonderful to hear! It’s great when a platform helps create both fun and meaningful connections. Wishing you many more great chats!

Best,
Lucy from Charmerly

Rated 1 out of 5 stars

It's all scam and rip off!

These fraudsters take advantage of unsuspecting gullible men who believe that these top-notch girls fall in love with them so madly that all they wanna do is chat with them 24/7 (but only on the site, forget about free messangers!) On honest sites like J7Dating.com
you can see that girls don't spend 24 hours a day online. Their interest is not so crazy but it is sincere, they talk differently, they read your profile and talk about themselves, unlike Charmerly women who prefer to mentionvery little or nothing at all about themselves and talk about abtract feelings for hours. Just stay away guys!

23 October 2024
Unprompted review
Charmerly logo

Reply from Charmerly

Dear Angus,

We appreciate your feedback and are sorry to hear that you feel this way about your experience. Our goal is to create a platform where genuine connections can be made, and it’s concerning to hear that you found your interactions unfulfilling.

While we do have many active users, our aim is to encourage authentic communication, and we understand that every individual's experience is unique. We encourage you to reach out to our support team with specific details about your concerns, as we take all feedback seriously and are committed to improving our services. Thank you for sharing your thoughts with us.

Best Wishes,
Charmerly Customer Support

Rated 1 out of 5 stars

Fake?

Honestly? I have serious doubts, that this company is serious.Why: it seems to me, that they have a group of models, which are making pictures for company and maybe they are selling it to them. There is no picture which can is taken occasionally, everything is arranged. You can see same furniture and clothing on different ladies, No matter how many credits you by, after max. 3 days they are gone. When you say to lady, you need to leave, you seldom get any answer. You also get no answer when asking for phone/email contact. In fact if you try to deliver contacts, they are removed during route. Ladies sometimes don know what they were speaking day ago, or so. It all is weird.

16 September 2024
Unprompted review
Charmerly logo

Reply from Charmerly

Dear Charmerly,

Thank you for taking the time to give us your feedback.

We would like to let you know that the profiles of our users are verified according to our Terms and Conditions. We believe in fostering genuine connections and encourage you to contact us if you have any doubts about the legitimacy of your interactions. Contact us at support@charmerly.com if you notice any suspicious activity.

Best Wishes,
Charmerly Customer Support

Rated 1 out of 5 stars

G E T F U C K E D S C U M CHARMERLY AND…

G E T F U C K E D S C U M CHARMERLY AND UNTRUSTPILOT

5 August 2022
Unprompted review
Charmerly logo

Reply from Charmerly

Dear Wanker,

Hello and thanks for leaving your review.

Therefore, we kindly ask you to email us at support@charmerly.com providing all the information to solve your problem.

We'll be looking forward to hearing from you.

Kind regards,
Charmerly Customer Support

Rated 1 out of 5 stars

Agents' managed profiles and communication

When you try to deal with support, informing that something is wrong with lady' comunication - example even after exchanging contact details, the lady will continue to use the paid service instead using private contact - support will "pretend" to get in touch with the lady and by miracle she will appear privately - after that email, she will keep writing on the dating site. They will never agree to have a private video call or exchange personal phone number.

4 ladies that I've been interacting on charmerly had no idea who I was when I found them on facebook. In order to make sure that the facebook lady was genuine, they agreed to have a video call with me to make sure all the parties involved. All of them stated that they are not operating their profiles on charmerly, they are called by their local agents when it comes to make pictures with gifts - 3 ladies confirmed their profiles and messages are managed by local / regional agents.

I wish to give you few examples about the last lady I was talking to

- 1) on charmerly the lady I was talking to claimed she was busy with her aunt that was sick with covid for the past 3 months - on facebook she told me her aunt died 7 years ago (confirmed by a video call)
- 2) from pictures she sent me I was able to identify the location where she lives - it is a well known residential building in Kiev on the river - when I said the name of the residence, the lady on charmerly said she has no idea what that name means; the lady on video call confirmed I was right.

I informed support and moderation team about several cases but no one was solved or investigated in favor of the client.

Just avoid, support and their moderation team will always take the defense of the lady or their associated local partner, no matter how many evidence you bring to their attention.

Nov 21, 2021 - Reply to Charmerly support

I have contacted the support at least 20 times, providing evidence, screenshots, links to facebook profiles, etc. Everytime the reply from support / moderation team was "according to our records the lady texted you back with her personal email". This shows that no investigation was conducted or at least, the support based their conclusions on what the local agent said. How I know this? Very easy, I have requested to a lady to send a very particular selfie, carrying a glass of water in her right hand. She never sent that picture, opposite she sent an old selfie that she already gave me months before - of course, she couldn't do that because she wasn't the lady I was supposed to talk to.

The only thing you can do is to refund all the credits that I've spent on those fraudsters.

21 November 2021
Unprompted review
Charmerly logo

Reply from Charmerly

Dear Frank,

Hello and thanks for leaving your review.

Kindly note, that our website is completely legitimate, since we work in accordance with international law.

Nevertheless, the situation you reported definetely needs to be investigated from our end.

Therefore, we kindly ask you to email us at support@charmerly.com providing all the information and proofs you may have. The lady's ID number is also needed.

We'll be looking forward to hearing from you.

Kind regards,
Charmerly Customer Support

Rated 1 out of 5 stars

It's all scam and rip off!

These fraudsters take advantage of unsuspecting gullible men who believe that these top-notch girls fall in love with them so madly that all they wanna do is chat with them 24/7 (but only on the site, forget about free messangers!) On honest sites like
TheFindBride.com
you can see that girls don't spend 24 hours a day online. Their interest is not so crazy but it is sincere, they talk differently, they read your profile and talk about themselves, unlike Charmerly women who prefer to mentionvery little or nothing at all about themselves and talk about abtract feelings for hours. Just stay away guys!

1 May 2020
Unprompted review
Rated 1 out of 5 stars

Someone should tell the guy that gave a…

Someone should tell the guy that gave a 5 star review here. that he is chatting with a guy or girl from charmerly staff.( no need to worry about his wife finding out ).
I HOPE THEY ARE KEEPING TO CORONA VIRUS SOCIAL DISTANCE GUIDELINES . IN THEIR CALL CENTRES ??

30 March 2020
Unprompted review
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