Charmette Reviews 

1,239
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how much they love the beautiful products, gorgeous charms, and the fun, creative process of completely customizing their unique bracelets. Consumers also praise the wonderful jewelry quality, the speedy delivery service, and the incredibly smooth and user-friendly website. Some reviewers were not happy with the shipping times, mentioning that orders take a long time to arrive because they ship from overseas. A few other people also felt that assembling the charms can sometimes be quite tricky or that certain metal pieces occasionally caught on hair and clothing.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting the wide selection of cute and customizable... See more

Quality

Users describe positive interactions with quality, highlighting that the jewelry and charms are well-made,... See more

Order

People report positive experiences with order, highlighting smooth transactions and gorgeous, high-quality... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many reviewers praise the... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the ordering process and website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love my bracelet and the ten charms I got with it!! It’s so beautiful and definitely doesn’t tarnish, I’ve been wearing it since I received it and I get loads of compliments saying how un... See more

Rated 5 out of 5 stars

I LOVE these bracelets, I’ve made 4 for myself so far and just ordered my latest set of charms as a birthday present for my sister! She absolutely loved it. The quality is amazing, they don’t tarnish... See more

Rated 5 out of 5 stars

Easy web site to use, great deals, beautiful, good quality charms to choose from and speedy delivery! Would highly recommend if you love Italian Charm bracelets.

Rated 5 out of 5 stars

I love my bracelet, the charmes are beautiful, I am a 100% satisfied with my order, definitely gonna buy more 🥰❤️ I live in Hungary, but the delivery time was good too 🥰


Company details

  1. Jewellery shop

Written by the company

Charmette specializes in high-quality Italian charm bracelets and custom Italian charms designed for everyday wear. Explore our full collection of Italian charm jewelry, including gold and silver Italian charm bracelets, personalized Italian charms, and accessories to build your own custom Italian charm bracelet.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,239)

1,229 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my bracelet and it came as…

I love my bracelet and it came as expected. I was a little worried ordering off an Instagram ad but it was a great experience and the cheapest place I’ve found charms. It took about 2 weeks to get to me but other than that I had a great experience

11 July 2026
Unprompted review
Rated 5 out of 5 stars

My order

De orde tracker gave me the location and time of my package and when it will arrive. The charms were exactly like what were of the web show, it is just beautiful and amazing

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I had one of these bracelets way back…

I had one of these bracelets way back in the day and I had messed up one of the links, so I stopped wearing it. I am so happy to see that they are still being made! My charms are perfect for that bracelet. I also got the attachments to make a watchband for my Apple Watch. I haven’t tried to put my new one together, but it doesn’t look like it will be too difficult. The charms are super cute and well worth the money. They arrived faster than I had anticipated.

25 July 2026
Unprompted review
Rated 5 out of 5 stars

I love how easy it is to shop!

I love how easy it is to shop and view on the website! The wide range of charms is fun and considerate for different tastes and styles. It's very easy to see what's in your cart and track total prices.

29 June 2026
Unprompted review
Rated 4 out of 5 stars

I love my charms

I love my charms. Some of the dangling charms are not so secure and i’ve replaced them a few times but overall i love the charms and it makes me so happy to look at them. My father died in April and I did one bracelet in tribute to him and i feel so connected to him and our special memories when I look at it.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Never got my order

Never got my order. Had to follow up multiple times for them to tell me that it’s lost and they aren’t offering me a refund. Only options are reship and store credit. I don’t wanna spend my money here! I know they’re a small business but it’s ridiculous to not even offer a full refund to their customer after losing their package! also sent ai generated emails. Finally gave me a refund after I told them I would dispute it with my bank…

20 July 2026
Unprompted review
Rated 5 out of 5 stars

the charms are the cutest

the charms are the cutest. except for my birthday month charm the writing kinda got lost in the background colour but still is pretty with my borthstone and the rest of them are the best. im gonna buy more charms one for my friend as well!!!

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Lost my package, refuses to refund me

It's been over a month since I ordered and I have yet to receive my items. The tracking information has not updated in 3 weeks and their customer service has not been helpful in the slightest. I'm assuming my package has been lost since I've never had tracking show no movement for this long, yet they refuse to provide a helpful solution. I asked for a refund and they agreed, but are now wanting me to wait an additional week to see if my package moves. I've waited long enough! They gave me a discount code for the inconvenience-- as if I'll ever order from them again! I'm thinking I'm going to have to open a dispute with my CC company to get my money back. They are SO unhelpful!

16 July 2026
Unprompted review
Rated 1 out of 5 stars

My mum brought this bracelet for me as…

My mum brought this bracelet for me as a present and it’s been about a month and the order has not been received. I had high hopes for this bracelet but now my mum is convinced it’s a scam website and overall I’m very upset because all I wanted was an Italian charm bracelet.

20 July 2026
Unprompted review

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