Fantastic customer service. I have 25 years customer service experience myself and often feel frustrated when there is poor service. But Charm Heaven's customer service should be a model for others.... See more
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See what reviewers are saying
I ordered two Chamilia beads that I couldn't find on other sites, and found a fantastic range of beads available. Placed order Sunday, items delivered on Tuesday, free, as order value over £60. Ite... See more
What a gem of a find this company has been. It has to be the place to go for anyone seeking Chamilia products. Unrivalled choice. Unbeatable prices. Exceptional telephone advice. Very rapid delivery.... See more
Fantastic products, prompt and friendly service when contacting by email and speedy delivery of goods..... my chamilia charms came in individual boxes wrapped in tissue with spare tissue for re-wrappi... See more
Company details
Written by the company
**OUR STORY: CHAMILIA** **More Than Jewellery. Your Story, Perfected.** Every life is a collection of moments—big, small, and everything in between. At Chamilia, we don’t just create jewellery; we craft the keepsakes that give these moments a voice. Since 2002, we have empowered individuals to curate, celebrate, and carry their unique journey with them, always. **Our Beginning: A Spark in the City That Never Sleeps** Founded in a vibrant New York City studio in 2002, Chamilia began with a simple, powerful idea: that personal jewellery should be a dynamic, evolving canvas for self-expression. We pioneered a system of premium, interchangeable charms and beads, inviting our community to be the authors of their own style narrative. **A New Chapter: The Swarovski Era** A pivotal moment arrived in 2013 when Chamilia was welcomed into the Swarovski family. This partnership was more than an acquisition; it was a fusion of vision and virtuosity. It elevated our ambition and our craftsmanship, granting us access to unparalleled expertise, cutting-edge technology, and the world’s most brilliant crystals. **Crafted with Conscience, Designed for Life** As a Swarovski company, our commitment to quality is unwavering. Every piece is a testament to impeccable craftsmanship, designed to be treasured for a lifetime and beyond. We are equally dedicated to our legacy of responsibility, embedding sustainable and ethical practices into everything we do, from responsible sourcing to our crafting facilities. **The Future, Personalized** Our story is still being written, and it is inextricably linked with yours. We are continuously innovating—exploring new materials, pioneering new personalization technologies, and designing the next chapter of meaningful jewellery. We invite you to continue building your story with us.
Contact info
Redburn House, Redburn Rd, NE5 1NB, Newcastle upon Tyne, United Kingdom
- 07920 441 791
- customercare@charmheaven.co.uk
- charmheaven.co.uk
4.7
Excellent
272 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Charm Heaven Did The Business
Despite me being awkward and wanting to return a bracelet Charm Heaven were fast efficient and helpful, thank youi very much.
19 January 2013
Unprompted review
excellent service!
the charms I ordered were delivered the next day. one of them didn't fit my bracelet and so a replacement was sent the minute it was in stock again (only a few days). I was even sent the return postage, as well as an address label and a reuseable jiffy bag.
18 January 2013
Unprompted review
brilliant service, packaged lovely
I was really pleased with the products and service from charm heaven.com
17 January 2013
Unprompted review
Exceptional value and excellent delivery service
I was so impressed that the Chamilla beads were two for three which makes them an
exceptional value for money item. There is also a huge choice.
I was most impressed with the reassuring emails and the delivery service
many thanks
16 January 2013
Unprompted review
Would use again
Great value, easy to use website, well packed for posting, items arrived quickly, would definitely use again!
6 January 2013
Unprompted review
Highly Recommended!!
Just before the New Year I ordered a necklace and it came the very next day, unfortunately it was the wrong length. I got in touch with customer care and received a reply straight away. They sent out the correct length and I received it the very next day. Would recommend them highly and would definitely shop with them again. Very well done customer care!!
5 January 2013
Unprompted review
Great service throughout
I would highly recommend Charm Heaven. Great service, great price and very quick delivery. Doubtless I will use them again.
4 January 2013
Unprompted review
Satisfied with my purchase...
Good value for money even though the item are quite expensive but i bought mine with discount - so it was a good bargain plus you have an option for payment it could be instalment or you can pay in full, fast delivery, very good packaging. Definitely I will recommend this site to all my friends.
4 January 2013
Unprompted review
quıck delıvery and beauıtful charms thank you x
Excellent charms and a very quıck delıvery thanks
3 January 2013
Unprompted review
Omg Gorgeous
I purchased these charms and they are gorgeous and the company are really helpful, I am deffinetly shopping with them again :-)
2 January 2013
Unprompted review
Friendly and efficient and a pleasure to buy from!
I found Charm Heaven's website when searching for a Chamilia owl bead to give as a Christmas present after being let down by another retailer (I'd placed an order online and then had a call a couple of days before Christmas to say they didn't have the charm in stock). As it was 21 December I wanted to check they had the bead in stock before ordering so called Charm Heaven and spoke with a very friendly man who knew exactly what I was looking for and quickly confirmed they had the charm in stock and that they'd be able to send it out the same day for next day (Saturday) delivery. They were as good as their word and owl bead now has a very happy home. Thank you Charm Heaven.
2 January 2013
Unprompted review
CHARMING SERVICE FROM CHARM HEAVEN
Hi All
Recently ordered some charms and a bracelet from Charm Heaven to take advantage of the 3 for 2 offer. Recieved everything promptly including the extra wrapping they provide for presents| what a good idea that is. Would recomment them to anyone and also the amount of different ones you can get get compared to shopping on the high street.
30 December 2012
Unprompted review
Fantastic service and value
I have used this company a more than a few times now and always love the speed of delivery and how the charms all arrive wrapped so even if they are for yourself and you know what they are you get to enjoy opening them. This is my favourite charm site! I will be back again soon!
28 December 2012
Unprompted review
Delighted that my purchase from Charm Heaven arrived as promised at this really busy time
having left it very late to purchase my sister a gift I ordered something from Charm Heaven, I wasn't let down with delivery, and the item is great too,
28 December 2012
Unprompted review
Excellent Service! Highly Recommend.
I wanted a couple of Charms for my wife for Christmas, I rang up beforehand to see if they had the items in stock which they did, the chap was very friendly and helpful.
I ordered them on-line on the 21st December using the next-day service and sure enough got them next day.
Will definitely use again.
28 December 2012
Unprompted review
Excellent in every aspect.
Good website, easy to use, quick service. Goods arrived quickly and very well presented. Good service.
26 December 2012
Unprompted review
Excellent service
I would recommend this company. They emailed me to check I had ordered the correct size bracelet for my wife. They did this to avoid the disappointment of having to return the item.
22 December 2012
Unprompted review
Helpful speedy service,go out of their way to help you
Helpful from first contact.Went out of their way to make sure everything was perfect.
20 December 2012
Unprompted review
Charm Heaven - simply Charming!
quick, prompt delivery. well packaged, nicely presented, items exactly as ordered.
very satisfied.
20 December 2012
Unprompted review
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