CHARM HEAVEN Reviews 

272
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic customer service. I have 25 years customer service experience myself and often feel frustrated when there is poor service. But Charm Heaven's customer service should be a model for others.... See more

Rated 5 out of 5 stars

I ordered two Chamilia beads that I couldn't find on other sites, and found a fantastic range of beads available. Placed order Sunday, items delivered on Tuesday, free, as order value over £60. Ite... See more

Rated 5 out of 5 stars

What a gem of a find this company has been. It has to be the place to go for anyone seeking Chamilia products. Unrivalled choice. Unbeatable prices. Exceptional telephone advice. Very rapid delivery.... See more

Rated 5 out of 5 stars

Fantastic products, prompt and friendly service when contacting by email and speedy delivery of goods..... my chamilia charms came in individual boxes wrapped in tissue with spare tissue for re-wrappi... See more

Company details

  1. Jewellery shop

Written by the company

**OUR STORY: CHAMILIA** **More Than Jewellery. Your Story, Perfected.** Every life is a collection of moments—big, small, and everything in between. At Chamilia, we don’t just create jewellery; we craft the keepsakes that give these moments a voice. Since 2002, we have empowered individuals to curate, celebrate, and carry their unique journey with them, always. **Our Beginning: A Spark in the City That Never Sleeps** Founded in a vibrant New York City studio in 2002, Chamilia began with a simple, powerful idea: that personal jewellery should be a dynamic, evolving canvas for self-expression. We pioneered a system of premium, interchangeable charms and beads, inviting our community to be the authors of their own style narrative. **A New Chapter: The Swarovski Era** A pivotal moment arrived in 2013 when Chamilia was welcomed into the Swarovski family. This partnership was more than an acquisition; it was a fusion of vision and virtuosity. It elevated our ambition and our craftsmanship, granting us access to unparalleled expertise, cutting-edge technology, and the world’s most brilliant crystals. **Crafted with Conscience, Designed for Life** As a Swarovski company, our commitment to quality is unwavering. Every piece is a testament to impeccable craftsmanship, designed to be treasured for a lifetime and beyond. We are equally dedicated to our legacy of responsibility, embedding sustainable and ethical practices into everything we do, from responsible sourcing to our crafting facilities. **The Future, Personalized** Our story is still being written, and it is inextricably linked with yours. We are continuously innovating—exploring new materials, pioneering new personalization technologies, and designing the next chapter of meaningful jewellery. We invite you to continue building your story with us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(272)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I ill not be purchasing anywhere else, other than Charm Heaven!

This is the second time I have purchased from your selves. I really appreciate your fast, friendly and efficient service!

As promised you delivered my order at short notice the very next day. My Fiancée has been extremely pleased with her gifts. I will not be purchasing anywhere else other than Charm Heaven. 5 Star Service!!!

21 December 2011
Unprompted review
Rated 4 out of 5 stars

great customer service

The only place I go to purchase my Chamilia charms. Had an issue with the new website when last ordering however once I spoke to Gary he sorted everything out for me and had the charms I wanted for Christmas in less than 24 hours of speaking to him. Hows that for great customer service !!!

20 December 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service and attention

When my granddaughter's Mystic Bead originally arrived it was not the colour expected. I reported this to Charm Heaven, who dealt with my problem within 24 hours. They obtained and sent me the correct bead within another couple of days so my granddaughter will not be disappointed on Christmas Day.

Personal e-mails and phone calls were no problem. Very impressed with Charm Heaven. Thoroughly recommend based on personal experience.

19 December 2011
Unprompted review
Rated 5 out of 5 stars

EXCELLENT FAST WELL PACKAGED SERVICE

I am impressed with the really fast service and how well the items where packaged i will always use these for my girlfriends charms,i made a mistake with my order and my E-mail was answered and dealt with really quickly too highly impressed.

19 December 2011
Unprompted review
Rated 5 out of 5 stars

Excellent!!

I'm really delighted with the beads and bracelet. The service was brilliant. Very quick and good to have the boxes/ paper for the beads. One of the best suppliers of Chamilia that i've used. Would definitely recommend...:)

17 December 2011
Unprompted review
Rated 5 out of 5 stars

FANTASTIC

After a bad experience with a foreign company which turned out to be expensive silver PLATED fakes, I now have the real stuff.
Excellent service and delivery.

28 November 2011
Unprompted review
Rated 5 out of 5 stars

Excellant Service

My order was delivered promptly and came gift wrapped with spare wrapping so I could check the items and still wrap them back up afterwards.
Very very impressed.

21 November 2011
Unprompted review
Rated 5 out of 5 stars

Fab customer service

Ordered a charm online, arrived quickly, very well wrapped and packaged. Excellent service. Exactly as expected.

20 November 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service

Easy process, super fast delivery and great communication. I have used this site about 4 times now and will definitely be using it again.

18 November 2011
Unprompted review
Rated 5 out of 5 stars

Super turtle

i ordered my charm one day and it was here the very next I really couldn't believe it I'm so pleased I will most definantaly b using it again very pleased thank you my chamilia

17 November 2011
Unprompted review
Rated 5 out of 5 stars

AmazIng service couldn't ask for more!!

I order 2pm and received my order at 10am the next day, so impressed!!! Excellent quality and wonderful customer service. Fifth order I've placed with the site and had same service each time won't use any other site for my charms.

17 November 2011
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look