Charmlry Reviews 692

Order process was ok but lots of glitches on the website, such as you can add a scratch and reveal card for women but not men. The emails about moving stages are sent out at same intervals regardless of where you are in the process. Email states shipped website says in production. As of now 26th decemebr its changed, unlikely they are working on Xmas day and boxing day. Emailed 3 times. Been responsive but offer of £30 gift card is an insult, why would I order again if you can't even send me my original order. They have said my replacement order is in priority yet taken the same timeframe as the 1st order, with the generic emails coming out.

Bought charms as gifts at Christmas for my daughter and 4 nieces. They absolutely loved them and had fun looking at their designs versus their cousins designs. Would highly recommend!

Communication was easy, the quality is fantastic and my daughters cried when receiving their jewelry. This was the perfect gift!

I bought the necklace for my wife as a Christmas gift and she loved it!! Elisa did an incredible job of designing it and it came out perfectly!! Thank you!!

I ordered a necklace for my wife as a Christmas gift, back in November. On the 11th December I was told it was ready to ship to me ready for Christmas. I sit here now on Christmas Day explaining to my wife that I got her a lovely gift but it has not turned up. I was promised it would be delivered in time for Christmas. Now there is no contact and the tracking info has not changed since the 11th. Very disappointed I would recommend not ordering from this company as they will only fill you with false information.

Communication was good. Design process was smooth. Been wearing it since I opened it!

I ordered Nov 23, well within their deadline for Christmas delivery and have been told twice it had been shipped. I ordered 4 necklaces and tracking still shows they’re in production. The only way to contact anyone is by email, but oh they’re sorry about the late delivery and have offered me a discount on my next order.🙄

I notice their reply does not address the fact that my Nov 23rd order, which their site advertised as being in the deadline for Christmas delivery, is just today, Dec 30, saying it’s out for delivery and also shows incorrect product will be delivered. We will see if it’s even right upon delivery.

My experience with Charmly was amazing! They are very professional. The charm came out perfectly and my friend loved her new necklace. I would recommend Charmly highly to anyone who wants a one of a kind keepsake for themselves or for someone else.

Charmlry designs are very unique and individual.
I bought as a gift for my partner and she loves it !!

Such a beautiful idea, the designs created for me by Elisa are lovely and the necklaces made gorgeous gifts. So happy with the service, it was quick and efficient.

Elisa was amazing with her service and design. Got the design from the first try and couldn’t be happier!

I like the consistent communication between the designer and myself regarding the design and approval process. Shipping did not take long and the presentation is so well thought through! Not to mention the product and concept is unique and well made.

I ordered a necklace for my wife, which was admittedly outside the cutoff for Christmas delivery. I’d purchased another gift knowing this, so delivery after Christmas isn’t necessarily a problem.

With that said, the whole comms process is kind of laughable. Placed order and nearly two full days of silence. What follows is a stream of emails which are essentially stalling communications designed to make the customer think something is actually happening (which it generally isn’t). If I take my latest email as an example - entitled “Your order is on its way”. You then open the email to be told:

“ I’ve got great news— your Charmlry order has completed production and will be shipped very soon!

It’s almost on its way and will be in your hands shortly.”

Which one is it? Is it on its way? Or almost on its way? No - another final quality check.

All I know is that this thing should be amazing when it turns up. The person making it has done everything short of flying to the UK and delivering it by hand!

I had 2 necklaces made and they are absolutely beautiful and I love them. From the start I had great customer service. Fast response and the designs were perfect.. I highly recommend the charmly team and product. ❤️❤️

Response time was amazing, easy shipping and the items are beautiful! Elisa did a great job for me. I do think the card showing how to read the jewelry should be included in the price and no cost extra.

My charm is beautiful and well made! I’m using mine as a keyring. It’s not too bulky but big enough to be noticed.

Terrible customer service - have been ensure multiple times that my order from 9th November would be here in time for Christmas and now 4 days before Christmas they are saying there’s been a ‘hiccup’ and the courier can’t provide tracking. The company website says it hasn’t even been finished yet yet alone shipped. I’m so angry - I have spoken to their team on probably ten occasions now as they couldn’t get a design right, then because I’m stressed they wouldn’t arrive in time for Christmas. They have told me they ‘assure’ me that it will be here, they have a Christmas delivery guarantee - it’s all absolute rubbish and lies.

I’m very, very upset as now 4 days before Christmas I have no gifts for my mother and in law. Not at all what I expected having ordered them almost 2 months ago.

AVOID THIS COMPANY - they lie and lie about delivery.

Editing to say the company never resolved this - full of lies. I started a PayPal dispute and got my refund through them. Absolute sham of a company

Absolutely devastated. I have tried to contact them, but there has been no response. The order was made and paid for 6 weeks ago, and now we have missed Christmas.

This is a creative way to keep your loved ones near your heart. The process went very smoothly and every step was communicated by my dedicated representative. The final product is unique and special. It took just a few weeks from the time it was ordered to be designed, approved and delivered. I very much recommend this company.

Selected two customized pendants. One for my daughter and one for myself. Both turned out beautifully. Received assistance when I decided to change the font when draft was made for my daughter. It was my change as I realized the heart motif was not a favorite of hers. Change was made without question. Both pendants are beautiful.