Ordered charms and the had a promotion on where you ordered so many charms get a free bracelet then if you ordered over a certain amount you’d get a free watch.. charms and bracelet came but no watch... See more
Company replied
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Review summary
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Reviews shaping this summary
The ordering was easy. The delivery took a long, long time from China. I’m happy with the charms I got however I ordered a mystery bag of 10 charms as well and instead of the mystery bag I got a 3rd... See more
Company replied
Ordering was easy and I was informed of my order progress at every stage. Bracelet and charms were delivered promptly but I was disappointed that it wasn’t in a gift box. This is a Christmas gift and... See more
Company replied
my review is not 100% because there have not been any new charms. I have been making bracelets for my family for the last 2 months and finally started finding other sites to get different charms.
Company replied
Company details
Written by the company
Charms is an online store specializing in charms bracelets. Customers can choose bracelets in various colors like silver, gold, rose, or black, and then personalize them by selecting from a wide range of charms. Charms Official supports international shipping and offers different language options for a global audience.
Add charms to your bracelet and let it tell your story.
Written by the company
Contact info
Mercuriusweg 98, 2516AW, Den Haag, Netherlands
- contact@charmsoff.com
- charmsoff.com
Up To 30% OFF
3.3
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with the charms I ordered
Very happy with the charms I ordered. Will definitely be buying more . Quick delivery as well
11 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your kind words! 💛
We’re delighted to hear that you’re happy with your charms and that your order arrived quickly.
We look forward to welcoming you back for more shopping soon! ✨
Warm regards,
The Charms Team 🌸
I highly recommend these charms and…
I highly recommend these charms and bracelet. I'm absolutely delighted with them. Better than nomination at a fraction of the cost. I'll certainly be buying from you again. Thank you so much!
11 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your wonderful review! 💛
We’re thrilled to hear that you love your charms and bracelet, and that you find them even better than Nomination. Your support and kind words mean the world to us! ✨
We can’t wait to see you shop with us again! 🌸
Warm regards,
The Charms Team
Charms are very nice but very fiddly to…
Charms are very nice but very fiddly to attach but once on they look lovely
10 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you for your feedback! 💛
We’re glad to hear that you find the charms lovely. It’s true that some charms can be a bit fiddly to attach at first, but once they’re on, they really shine! ✨
Happy styling! 🌸
The Charms Team
I really like the charms a lot
I really like the charms a lot, one point is that one of the charms rusted but I told customer support and they send me a new one. They were very nice and understanding.
10 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your kind feedback! 💛
We’re glad to hear that you love your charms and that our customer support could help resolve the issue quickly.
Your satisfaction means the world to us! ✨
Warm regards,
The Charms Team 🌸
I love that I can customize my bracelet…
I love that I can customize my bracelet with these beautiful personalized charms they are beautiful
9 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your kind words! 💛
We’re thrilled to hear that you love personalizing your bracelet with our charms. It makes us so happy to know that you enjoy them! ✨
Happy styling! 🌸
The Charms Team
6 weeks waiting for my order and they don't give me my money back.
I placed my order CHARMS-92585 6 weeks ago and I am still waiting for the charms to arrive.
Everytine I complain they say that the order has been held in customs (charms come from China) and they apologize for the delay. That's It. I have asked for my money (90€) back twice and they just ignore me. According to them I have to keep waiting.
It's better to buy from Aliexpress, same quality but quicker delivery.
Never buying from them again.
9 November 2025
Unprompted review
Reply from Charms Official
Hello,
We are very sorry for the delay and the frustration this has caused. 💛
Please note that sometimes customs can take longer than expected, especially with international shipments.
Regarding your refund request, we take this very seriously and would like to resolve this for you immediately.
Could you please contact us directly at contact@charmsoff.com, so we can sort out your refund without further delay?
We truly appreciate your patience and hope to make this right.
Warm regards,
The Charms Team ✨
I really like the bracelets
I really like the bracelets. It’s pretty and I love how I could customise it but one charm is like on the wrong side or something. It’s like with the heel and lipstick and it just doesn’t sit the right way but overall really cute.
9 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your kind words! 💛
We’re glad to hear that you love your bracelets and enjoy customizing them.
Regarding the charm that isn’t sitting correctly, this can sometimes happen due to its shape or how it attaches. If it continues to be a problem, please don’t hesitate to reach out to us at contact@charmsoff.com, and we’ll be happy to help find a solution.
Thank you for your support! ✨
Warm regards,
The Charms Team 🌸
Have bought from this company before…
Have bought from this company before and very pleased with the bracelets and the charms that I have purchased
29 October 2025
Unprompted review
Reply from Charms Official
Hey,
Thank you so much for your kind words! 💛
We’re thrilled to hear that you’re happy with your bracelets and charms. Your support means the world to us!
If you ever need anything or want to explore our new collections, we’re always here to help. ✨
Warm regards,
The Charms Team 🌸
Delighted with how quickly my order was…
Delighted with how quickly my order was selected and dispatched. Items were exactly as expected and well packaged.
3 November 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your wonderful review! 💛
We’re delighted to hear that your order was prepared and dispatched quickly, and that the items arrived exactly as expected.
Your satisfaction means a lot to us.
If you ever need anything or have any questions, we’re always here to help!
Warm regards,
The Charms Team ✨
I got wrong charms and charms fall of quickly
I ordered a bracelet on this site with a lot of charms. First I got a wrong charm so I mailed them and asked if I could get a new one. They sended me a new one and it was the same wrong charm I got the first time, I mailed them again and they said I no longer had a warranty on my bracelet. So I never got the rigth charm. from the twelve chrams I orderd i have 8 left and they are all discolored. Meanwhile on the site they said "stainless steel". I won't order again.
16 June 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you for bringing this to our attention, and we are truly sorry for the experience you had — this is absolutely not the standard of service we aim to provide.
We want to resolve this properly for you.
Please contact us again at contact@charmsoff.com
and include your order number and a photo of the charms. We will make sure you receive the correct charm and find a solution for the discoloration issue.
Thank you for giving us the opportunity to fix this.
The Charms Team
Is amazing this brand
Is amazing this brand, looks very stylish and beautiful. I want more charms
2 November 2025
Unprompted review
Reply from Charms Official
Hello Luz,
Thank you so much for your lovely review! 😊 We’re thrilled that you find our brand stylish and beautiful.
We’ll be happy to see you back for more charms anytime 💖
The Charms Team
The reason I gave Charms 5 stars is…
The reason I gave Charms 5 stars is because the quality of their product is first class the prices are exceptional delivery was prompt everything about them is quality or 5 stars
3 November 2025
Unprompted review
Reply from Charms Official
Hello Tom,
Thank you so much for your wonderful review! 🌟
We’re delighted to hear that you are happy with the quality, pricing, and delivery of your order. Your support means a lot to us.
We look forward to seeing you again!
The Charms Team
Reply from Charms Official
Hello Roger,
Thank you so much for your review! 😊 We're happy to hear that you’re satisfied with our service and the quality of our products.
Have a wonderful day!
The Charms Team
My order took almost 3 weeks to arrive…
My order took almost 3 weeks to arrive and when it did the watch and 1 of the charms were missing. When I informed customer service I was told the watch was out of stock, wasn’t sure when they were planning telling me this but took my money anywhy. On saying that I did get a full refund after I returned the charms from that order.
27 October 2025
Unprompted review
Reply from Charms Official
Hello Elizabeth,
Thank you for sharing your feedback. We are truly sorry for the inconvenience you experienced.
The watch being out of stock should have been communicated sooner, and we understand how frustrating this situation must have been. We appreciate your patience and are glad to hear that your full refund was processed correctly in the end.
We are currently improving our stock notifications and communication to avoid this happening again.
If you ever decide to return, we would be happy to offer you a smoother experience.
Kind regards,
The Charms Team
Loved the charms great value for money.
Loved the charms great value for money.
21 October 2025
Unprompted review
Reply from Charms Official
Hello 😊
Thank you so much for your review! We’re really happy to hear that you loved your charms and found them great value for money 💛
Enjoy styling your bracelet — and feel free to come back anytime to add new charms ✨
Warm regards,
The Charms Team ✨
Fantastic arrived really quickly only…
Fantastic arrived really quickly only one mistake I ordered a purple star but received a dice
25 October 2025
Unprompted review
Reply from Charms Official
Hello 😊
Thank you so much for your review — we're happy to hear your order arrived quickly! 💛
We're very sorry about the mix-up with the charm. That definitely shouldn't have happened.
Could you please send us a quick message with your order number at contact@charmsoff.com
?
We will send the correct purple star charm right away ✨
Thank you for your patience and understanding 🤍
The Charms Team ✨
I have bought 5 bracelets now 2 for…
I have bought 5 bracelets now 2 for myself and 1 for each of my children we all love them because each charm has a sentimental meaning I’m hooked now I know I will be buying many more 🤩
20 October 2025
Unprompted review
Reply from Charms Official
Hello! 😊
Thank you so much for your wonderful review — it truly means a lot to us 💛
We’re so happy to hear that each bracelet and charm carries a special meaning for you and your family. That’s exactly what makes them unique ✨
We’re honored to be part of those precious moments.
Whenever you’re ready to add new charms to your story, we’ll be here 🤍
Warm regards,
The Charms Team ✨
Great service and great charms
25 October 2025
Unprompted review
Reply from Charms Official
Hello Tom!
Thank you so much for your lovely review! 💛
We’re really happy to hear that you’re satisfied with our service and your charms.
Enjoy your bracelet, and feel free to reach out anytime — we’re always here to help! ✨
Warm regards,
The Charms Team
Great quality
Decent delivery time. Beautiful charms and bracelet. Great prices. Would definitely buy again.
25 October 2025
Unprompted review
Reply from Charms Official
Thank you so much for your kind words, Edmund! We’re thrilled to hear that you loved the quality and prices of our charms and bracelet. We can’t wait to see you customize even more styles with us soon! ✨
COMPLETE SCAM
IM FUMING. I ordered a silver bracelet and it took two weeks to "arrive" i got a notification saying my order had been delivered so got very exited. when i got home it was nowhere. I spoke with neighbours, checked nearby houses, all of the usual places and some random spots like bins and the compost but nowhere. I contacted them 5 times and had one response saying "check usual spots" so if anyone fro the charms official company is reading this i kindly ask for my bracelet and a full refund.
27 September 2025
Unprompted review
Reply from Charms Official
Hello,
We’re really sorry to hear about the trouble with your delivery. 💖
Please make sure to contact us directly at contact@charmsoff.com, Even though we depend on the carriers, we always find a solution and make sure our customers are taken care of. ⚡
Thank you for reaching out so we can resolve this quickly. ✨
The Charms Team
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