Charrrge.co.uk Reviews 

40
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I was really pleased with the overall package, in fact there were no negatives. Throughout the process Ryan was informative and talked me through the virtual survey, I ended up buying a Zappi. The ins... See more

Company replied

Rated 1 out of 5 stars

Installer turned up without adequate parts to complete the install. Clarified that was no fault of my own. No initiation from the company to book a new date for install. 2nd time the installers van br... See more

Rated 5 out of 5 stars

Great service from start to finish, ash who came to Fit on the day explained everything very clear , very professional fast fitting and site left clean and tidy, thanks guys happy customer, highly re... See more

Company replied

Rated 5 out of 5 stars

Top class service from start to finish. Simon was a pleasure to deal with, provided a very competitive quote and a quick installation date. Ash ruined up on time, carried out the install professiona... See more

Company replied

Company details

  1. Electric vehicle charging station

Written by the company

Here at Charrrge.co.uk, our goal is simple. We want to provide an EV installation service for customers that is both fast and reliable. We install EV chargers on a nationwide scale; so no matter where in the UK you are, we can help!


Contact info

3.9

Great

TrustScore 4 out of 5

40 reviews

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3.9

All reviews

(40)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Charger.co

Charger.co. Uk I have just bought my Home EV charger from charge. co.uk. 100% satisfied, Dave and Louis came to my house and fitted the EV. Could not want anyone better to do all the job. Many thanks to Simon for all his help. Also Michelle will recommend this company 100%. Many thanks, Charger UK BarryD

26 May 2023
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, ash who came to Fit on the day explained everything very clear , very professional fast fitting and site left clean and tidy, thanks guys happy customer, highly recommended 1st class service
Mr B johnson

22 May 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Thank you for the great feedback and a 5* review. We appreciate you using Charrrge Brian.

Rated 5 out of 5 stars

EV charge point installation by Charrrge.co.uk

Professional and speedy service from sales (Simon Lindsay) through to installation (Joe).

11 May 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Hi Tim, Thank you for your 5* review, we are happy everything was to your liking and we appreciate your custom.

Rated 4 out of 5 stars

Started life as Dyamic Motion Group

Update 25/5/23 **Re-Reviewed**Started life as Dyamic Motion Group. Now trading as Charrrge. I guess any EV charger Installation business is only as good as the product they install and the person physically doing the install job to start with. Customer Service follows close behind, because I can guarantee these chargers are prone to hicups. My charger is reporting that the live cable is loose creating excess heat and reducing my charge amps so I can't charge fully during off-peak hours. So somewhere between the installer and the charger manufacturer lies the problem and the solution. Kudos to Annie at Easee and Michelle at Charrrge for liasing and arranging an Easee engineer to come next week. So far so good.

So - no engineer has appeared on the horizon from Easee despite myself and Charrrge chasing them. Trustpilot review of Easee next and it will be ugly.

22 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent workmanship by Ash & his…

Excellent workmanship by Ash & his colleague

9 May 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Thank you for taking time to leave us a 5* review Tony, we appreciate comments like this and are happy Ash and Louis's installation was to your liking.

Rated 5 out of 5 stars

Charrrge are Grrreat!!!

Just had a first class installation experience with Charrrge.co.uk. This is my first electric car and they led me through all my daft questions, helped me pick the right charge point and scheduled the installation easily and in a professional manner.

The point was installed this morning (Ash and Louis) arrived on time, got on with the job, were tidy and when completed (very quickly!) explained how to use the point including connecting for the first time.

Its important to support local business' and Charrrge come highly recommended - I selected this company despite being offered a small discount through my company corporate scheme.

Great service, competitive in the market and very satisfied.

9 May 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Hi Craig, it's reviews like this that we love. We are happy everything was to your liking and the feedback for the engineers is appreciated, thank you kindly for taking time to leave us a 5* review.

Rated 5 out of 5 stars

Number 1 for Car charger installation

Fantastic service from start to finish. Great Website and all inquiries answered fast and with great knowledge by Simon. Great workmanship when charger was fitted by Ash. Would highly recommend and my family member are going to use this company soon.

24 April 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Hi Kevin, thank you for taking time out of your day to leave us a 5* review. We appreciate you using Charrrge, it is great you felt the advise given by Simon helped you decide on the charger of choice.

Rated 1 out of 5 stars

Would never recommend

Would never recommend.

Sales person advised us to buy an additional unit at a cost of £411 which they were going to fit at the same time as our EV.

The electrician unboxed & attached the unit to our wall, before checking it was suitable and that he could actually install it. Because of the damage caused to the unit from the unsuccessful installation we weren’t able to return it for a refund as it was classified by the seller as used.

Also due to the length of time the company took to confirm they were unable to install the unit we were not able to claim on our Visa card for a refund as other reviewers have done.

All in all it’s been a very stressful experience over the last 9 months and we would never recommend doing business with Charrrge. We are still over £400 out of pocket due to their actions and they just don’t care.

Reply to charges comments.

Again you miss the point (deliberately?) we would not have bought the Eddi without your salesperson’s recommendation & encouragement to do so.

We could have obtained a refund had your fitter not attempted an installation he was not able to complete.

Receipts were provided as soon as I was asked for them. This took months because initially, when you were dealing with my husband he didn’t chase you up like I have done. We shouldn’t have to chase you up, the whole experience has been stressful & still you offer no compensation for the £411 we are out of pocket. Which would never have happened if it was for your sales person & installer.

Your customer service is appalling & I think anyone who reads your reply will see through your excuses & trying to focus the blame on us for taking advice from your company.

3 April 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Good afternoon Jo,
Thank you for your feedback. We are aware of the instances you have noted as we have spent several months working with you. This has included advising you on the product you purchased from another supplier, liaising with the supplier on your behalf and even providing you with additional materials when it was suggested the item had parts missing at the point of return. All of this was done as a gesture of goodwill.
In December we made you aware that we were unable to assist you further with your Eddi device. Although we offered to help you with the return, it wasn’t until February that you provided your receipts and supplier information. It was at this time we could see the item was delivered to you in September. This information had not been shared with us before this time.
As you know from our correspondence, we have no jurisdiction on the supplier’s return policy although we have provided you with the email thread on which they accepted the return.
I am very sorry that we were unable to assist you with all of your needs. Your EV installation was completed successfully and we hope that should you require any support with your charger in the future, you do not hesitate to contact us.
Once again thank you for your feedback.

Regards
Charrrge

Rated 5 out of 5 stars

Excellent service and communication

Excellent service and communication.
Very pleased with the company. Received call within hours of making enquiry on the website. Everything was explained well and clear. Once agreed on a product, everything was organised seamlessly. Installation within 3 working days as promised and good value. 5* all around

24 April 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Thank you for leaving us a 5* review, we try to make the process as smooth as we can and it seems in this instance we did just that. Thank you for using Charrrge to install your home EV charging point.

Rated 5 out of 5 stars

Top class service from start to finish

Top class service from start to finish. Simon was a pleasure to deal with, provided a very competitive quote and a quick installation date.
Ash ruined up on time, carried out the install professionally and provided help on siting the charger & setting up the Ohme app....cannot fault any aspect of customer service and installation.
Highly recommended, the best of the best !!

21 April 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Thank you for the wonderful review Tim, as a company we love to see these kind of comments. We appreciate you choosing Charrrge to carry out your EV charger installation, Thank You !!!

Rated 5 out of 5 stars

Podpont installation

The workmen who arrived carried out the installation work very neatly and with due consideration of the fact this was our home. The installation was completed with no impact to our home and they tidied up behind them. The reinstatement was done to a high quality.

14 April 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Thank you for leaving us a fantastic review Mr Williams, we are really happy the groundworks team carried out the job to your satisfaction.

Rated 5 out of 5 stars

Ground works iin readiness for EV. Charger installation 3/4th April 2033

Carried out at agreed date & time
Tidy working practice
Hard scape and lawn dug out and replaced with care
Very pleasant people who left with the ground work fully completed , tidy & ready for the Podpoint engineer to install charger
A good job - thank you

3 April 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Hi Michael, thank you for taking time to leave us this lovely review, the groundworks team send their thanks - take care.

Rated 5 out of 5 stars

Fast and efficient service from start to finish

After getting very frustrated with other companies while trying to find an EV charger the team at Charrrged were a breath of fresh air.

Simon was very knowledgeable about the chargers and the various different options which would work with my energy provider so we can benefit from cheaper rates and was a pleasure to deal with. Simon also kept us up to date with our order and managed to get us a charger installed very quickly.

Dave and Louis have just fitted the charger in the exact location I wanted it with minimum fuss and were very pleasant and professional.

Top job all around - won't go anywhere else if I need another charger in the future.

6 April 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Hi Adrian, lovely review, thank you. We are happy that the timeframe from point of contact to installation was to your liking and you are happy with the process from start to finish. Thank you for using Charrrge, it is appreciated.

Rated 5 out of 5 stars

Very good experience

Very good experience. Very friendly and professional.

5 April 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Hi Alex, we appreciate you taking time to leave us a 5* review, thank you for choosing Charrrge.

Rated 5 out of 5 stars

Simon and Ash were top quality

Simon and Ash were top quality.

From making the initial enquiry to installation only took 2 days!!!

Very professional outfit and would recommend to anyone.

Thanks guys!

31 March 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Hi Nick, Great review and 2 days from start to install is excellent, thank you for using Charrrge.

Rated 1 out of 5 stars

Zero Marks for communication

Installer turned up without adequate parts to complete the install. Clarified that was no fault of my own. No initiation from the company to book a new date for install. 2nd time the installers van broke down on route, I was told I would go updates within an hour, again no update was given. 3rd time they tried to charge me an extra £150 due to more cabling required despite no mention of this previously and me showing other quotes for almost half the cabling they were trying to charge me for. Luckily I did not pay the full amount upfront. Getting a refund was a massive headache, ultimately I had to obtain this via my credit card company. DO NOT USE

15 March 2023
Unprompted review
Rated 4 out of 5 stars

Very professional quoting process and…

Very professional quoting process and great price from Simon Lindsay, a couple of missed appointments due to engineer availability issues, was given compensation payment, Simon was excellent through out rearranging and keeping me informed

7 March 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Thank you for leaving us this review Mr Mannion, great feedback and we appreciate your patience and understanding with the revised appointments. We are sure, now you are fully Charrrged, you will be even happier that you used ourselves. Thanks once again Steve.

Rated 5 out of 5 stars

Very quick and efficient

Very quick and efficient. Only took circa 2 weeks from initial enquiry to getting the charger installed. Would definitely use again when we move house.

28 February 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Hi Andy - Thank you for the review, a 5* is always great to read. You know where we are when needed again, please feel free to come back to us.
Ee appreciate you choosing Charrrge for your EV Charging point Installation

Rated 5 out of 5 stars

Good quality service

The guys at the company were very helpful and responsive. Installation was fast

3 February 2023
Unprompted review
Charrrge.co.uk logo

Reply from Charrrge.co.uk

Thank you for leaving us a 5* review Elaine, we are happy we got you installed in a timeframe you liked.

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