Jack & kieran excellent From a family run company. Delivered my chair extremely careful two charming men &very caring ,with a professional approach. Also Ed who came origin... See more
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Review summary
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We met Henry at our home this afternoon and found him to be a very polite professional person. We picked a stock two seater sofa which met our needs perfectly and in a fabric which exactly matches... See more
Company replied
Aron was professional, respectful & a well of knowledge. At no point did we feel we were being sold to. He simply ensured that we received all the information we needed which enabled us to make... See more
Company replied
Item: Mobility bed Henry was able to answer all our questions and was extremely knowledgeable about every part of the bed explaining how it works as he was constructing it in our kitchen. He talked... See more
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Company details
Contact info
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, United Kingdom
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4.8
Excellent
293 reviews
Replied to 25% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kiran and Ben
Kiran and ben? Were polite, friendly and helpful. Put the bed up smoothly and efficiently, and were careful to explain everything to me. Took articles away carefully. A pleasure th have them in the house
22 December 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for taking the time to share how polite, friendly and helpful Kieran and Ben were when installing your new furniture.
It means a great deal to us all to know how happy you are with the service you've received.
Best regards,
The Charterhouse Team
Charter house mobilty
Jack & kieran excellent
From a family run company.
Delivered my chair extremely careful two charming men &very caring ,with a professional approach.
Also Ed who came originally too advise me very nice gentleman
Infact whenever i phoned their office all the staff very nice. I would recommend this company to anyone
Thelma Oxley
19 December 2025
Unprompted review
Reply from Charterhouse Mobility
Dear Thelma,
Thank you so much for your 5 star review and your lovely comments regarding the service and furniture you've received from Charterhouse Mobility. We greatly appreciate your kind words, and if we can be of assistance in the future, please do not hesitate to get in touch.
With our best wishes,
From all at Charterhouse
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave a 5 star review. We will certainly pass on your kind words to Alan!
Best regards,
The Charterhouse Team
Overpriced chair that normally cost…
Overpriced chair that normally cost between £750- £1250 they charged my mum £3000, as it broke and ran out of guarantee, they offered to repair for a staggering £1800 the price of a new chair. This chair also has only two buttons no other functions only up and down. Very expensive, my recommendation go to a local motility centre it will cost so much cheaper.
8 December 2025
Unprompted review
Demo by Ray - Great Result
We were visited by Ray for a demonstration. Ray explained everything, measured my wife for a perfect tailor made chair.
Really satisfied with the result.
11 December 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We're delighted to hear that with Ray's help, your wife has chosen a tailor made chair that is perfect for her.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Jason was not only very professional…
Jason was not only very professional but also a very kind and polite, knowledgeable person. Thank you
10 December 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review regarding the furniture demonstration with Jason. We know how much he will appreciate your kind words.
Best wishes,
From all at Charterhouse Mobility
.brilliant demonstration by Aron ,not…
.brilliant demonstration by Aron ,not pushy, very well done, would highly recommend ,listened to our circumstances, Went out of his way to help us,never felt rushed anyone needs a bed try this company.ask for Aron
9 December 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you for your 5 star review! We're very grateful that you've taken the time to leave such wonderful feedback regarding your demonstration with Aron and we'll certainly pass on your kind words to him.
Thank you for Choosing Charterhouse Mobility.
With our best wishes,
The Team
Charterhouse bedding
I received my bed promptly and installed professionally by Ben who was very polite and very helpful. He explained clearly how to use the controls, etc..Would definitely recommend the company for those who are thinking of getting electric adjustable bed.
Aloma
9 December 2025
Unprompted review
Reply from Charterhouse Mobility
We are all so pleased to hear how happy you are with your bespoke adjustable bed and the professional and prompt delivery service provided by Ben. It's wonderful to know that you would recommend us and we'll certainly pass on your feedback to Ben.
Best regards,
From all at Charterhouse Mobility
Henry was fantastic
Henry was fantastic! He explained everything perfectly and concisely. My Grandmother doesn't speak english but he made her feel very comfortable. As well as the highest of quality bespoke chair making the service was top tier professionalism. I highly recommend Henry at charter house mobility!
8 December 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you for your glowing review! We know how much your feedback will mean to Henry and we're delighted to hear how happy you and your grandmother are with the service that's been provided.
Thank you very much for choosing Charterhouse Mobility for your grandmother's bespoke riser recliner chair.
Best regards,
The Charterhouse Team
A fantastic experience
Henry was lovely and so informative, he made sure my grandmas chair was suited to all her needs! He answered any questions we had in depth, so thank you! Very excited for her to have it!
8 December 2025
Unprompted review
Reply from Charterhouse Mobility
We are delighted to hear how thorough and informative the furniture demonstration with Henry has been for your grandma. It means a great deal to us all at Charterhouse to know how pleased you are with the service provided and how happy you are for her to have a bespoke riser recliner chair to suit her needs.
Thank you for choosing Charterhouse Mobility, and please do not hesitate to get in touch if we can be of assistance in the future.
Best regards,
The Charterhouse Team
Superstar Henry ⭐️
Henry came to measure a mobility chair for my grand mother and I must say he was the most kindest, caring person that we never knew we needed, he was able to precisely explain everything to us with all our questions answered. He was detailed and informative leaving us feeling fulfilled with our choice for the chair. We ended up going with Henry’s recommendation and look forward to having it thank you Henry x
8 December 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your glowing review regarding Henry's furniture demonstration for your grandmother. We appreciate you taking the time to leave such lovely feedback and we'll certainly pass on your kind words to Henry.
Thank you for choosing Charterhouse Mobility and we trust that your grandmother will be delighted with her bespoke riser recliner chair.
With our best wishes,
From all at Charterhouse
Many thanks to Henry!
Henry was very professional and friendly with assisting in a chair for my grandma. He explained everything in detail and walked it through with us and answered any queries we had. Thank you very much!
8 December 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you for your kind words regarding the demonstration with Henry. It's wonderful to hear how professional and friendly Henry was when helping your grandma choose her bespoke furniture.
Best regards,
From all at Charterhouse Mobility
Really pleased!
Really pleased,trying chair and discussing how it worked.Henry explained all measurements . Very pleasant young man explained well how having a bespoke chair would help my health problems. Overall would recomend .
8 December 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for sharing how pleased you are with the furniture demonstration provided by Henry. It's wonderful to hear that with Henry's assistance, you've been able to choose a bespoke riser recliner chair to help with your health problems.
With our best wishes,
The Charterhouse Team
Both your staff that attended to me are…
Both your staff that attended to me are fantastic. First Henry that came to display the bed have a good customer service. Today Ben and his dad came to deliver the bed and fixed it. They are fabulous
28 November 2025
Unprompted review
Reply from Charterhouse Mobility
We are thrilled to hear how happy you are with the customer service you've received from Charterhouse Mobility. We know how much Henry, Ben and Stuart will appreciate your lovely feedback. Thank you very much!
Best regards,
From all at Charterhouse
My husband ordered a chair
My husband ordered a chair, Ben came to fit & deliver the chair, Ben is an asset to the company, professional & exactly knew what to do. 10/10
Thank You Ben
25 November 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave such a lovely review. We trust that your husband is delighted with his new chair and we'll certainly pass on your kind words to Ben.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Vevy good ben jack
26 November 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review! We appreciate your feedback and if we can be of assistance in the future, please do not hesitate to get in touch.
Best regards,
The Charterhouse Team
They went above and beyond
They went above and beyond
1st class service
26 November 2025
Unprompted review
The whole experience was brilliant from start to finish, very polite and explained everything. I highly recommend this company and the gentleman who delivered and assembled my bed, 10 out of 10
Perfect experience
26 November 2025
Unprompted review
Reply from Charterhouse Mobility
We greatly appreciate you taking the time to leave such a lovely review regarding the service you've received from Charterhouse Mobility. We're thrilled to hear that that whole experience has been brilliant from start to finish!
Thank you for choosing Charterhouse Mobility.
With our best wishes,
The Charterhouse Team
Couldn’t be happier
Extremely helpful, gorgeous chair and delivery was exceptional very friendly, knowledgeable chaps.
20 November 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for choosing Charterhouse Mobility and for taking the time to leave a 5 star review. We are delighted to hear how happy you are with your new riser recliner chair and the delivery service we've provided.
Best regards,
From all at Charterhouse
Dad needed a new chair that supported…
Dad needed a new chair that supported his whole body for when he napped.
It's so rare to find a company that operates with the customer in mind rather than digital this and digital that - often alienating the customer.
I can highly recommend Charterhouse Mobility from start to finish. They were extremely accommodating, friendly and most importantly for me - human. It seems they've hired people who actually want to be there and who care about the impact they have on the customer on behalf of Charterhouse.
So, if you'd like to be both metaphorically and literally 'seen' I highly recommend using Charterhouse Mobility.
Thank you!
14 November 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for taking the time to leave such a lovely review regarding the service we've provided your dad when choosing his bespoke riser recliner chair. We fully understand how important it is to be able to speak with staff members who are truly there to assist you, and our ethos is to deliver an exceptional customer service experience from start to finish.
It means a great deal to us all to know that you would highly recommend us and if we can be of assistance in the future, we are always here to help.
Best regards,
The Charterhouse Team
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