Jack & kieran excellent From a family run company. Delivered my chair extremely careful two charming men &very caring ,with a professional approach. Also Ed who came origin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We met Henry at our home this afternoon and found him to be a very polite professional person. We picked a stock two seater sofa which met our needs perfectly and in a fabric which exactly matches... See more
Company replied
Aron was professional, respectful & a well of knowledge. At no point did we feel we were being sold to. He simply ensured that we received all the information we needed which enabled us to make... See more
Company replied
Item: Mobility bed Henry was able to answer all our questions and was extremely knowledgeable about every part of the bed explaining how it works as he was constructing it in our kitchen. He talked... See more
Company replied
Company details
Contact info
Charterhouse Mobility, 7-10 Ticehurst Yards, IP30 9PH, BURY ST. EDMUNDS, United Kingdom
- 01284 510 010
- info@charterhousemobility.com
- charterhousemobility.com
4.8
Excellent
293 reviews
Replied to 25% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super friendly and super helpful with…
Super friendly and super helpful with helping me find exactly what I need I couldn’t be happier with my new bed! It’s the best nights sleep i’ve had in years and has improved my life greatly!
12 June 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your wonderful feedback! At Charterhouse Mobility, our aim is provide our customers with the best possible service from start to finish and we're thrilled to hear that your bespoke adjustable bed has enabled you to have the best nights sleep in years!
Thank you very much for choosing Charterhouse and if we can be of assistance in the future, please do not hesitate to get in touch.
Best wishes,
The Team
Ray was brilliant
I was looking for a bed for my partners father. We booked an appointment to see Ray.
He was great and took care of us!
Thanks
22 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your lovely review! We really appreciate you taking the time to share how much Ray has helped when choosing a bespoke adjustable bed for your partner's father. We'll certainly pass on your kind words to Ray.
Best regards,
The Charterhouse Team
Amazing service from Ray
Met with Ray who was knowledgable, compassionate and explained everything thoroughly.
Really pleased with the professional visit
22 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your wonderful comments regarding the demonstration with Ray. We're so pleased to hear how happy you've been with the service provided and we trust that you'll be delighted with your new adjustable bed.
Best regards,
From all at Charterhouse Mobility
Absolutely brilliant service
Absolutely brilliant service. Joe the representative did a great demonstration, went over and above to get everything right for us. Would thoroughly recommend.
21 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you for your glowing review! We're thrilled to hear how happy you are with the service you've received and we'll pass on your lovely comments to Joe.
Thank you for choosing Charterhouse Mobility.
Best wishes,
The Charterhouse Team
I bought a bed for my dad
I bought a bed for my dad — the process was smooth from the first call with Tom to the final delivery. He’s very happy with his new bed 🙂 I’d definitely recommend them!
16 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your 5 star review! We are thrilled to hear how happy your dad is with his new adjustable bed.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Great customer service and product
What a great service from salespeople to office staff. Positive experience in buying a riser recliner chair for family member. Good value for such amazing quality, attention to detail, and everything we wanted and needed. Thank you very much charterhouse
18 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your lovely review. At Charterhouse Mobility, we endeavour to provide our customers with the best possible service from start to finish and we are so pleased to hear that it has been such a positive experience for you and your family.
If we can be of assistance in the future, please do not hesitate to get in touch. We are always here to help.
Best wishes,
From all at Charterhouse Mobility
Ray came yesterday and worked hard to…
Ray came yesterday and worked hard to demonstrate the chair,and went the extra mile to accommodate us, and work within our budget.He made the purchase a pleasurable experience,thankyou Ray.
13 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave a review regarding your riser recliner chair demonstration with Ray. We appreciate you sharing how Ray went the extra mile to accommodate you and made the experience of choosing your bespoke furniture a pleasurable one.
We trust that you'll be delighted with your new riser recliner chair and please do not hesitate to contact us if we can assist you in the future.
Best regards,
The Charterhouse Team
Great service from Ray
Received a great service from Ray. Very good product, I would highly recommend. Thanks Ray
13 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your feedback regarding the great service you've received from Ray. We aim to provide the best possible service and products for our customers and we greatly appreciate you choosing Charterhouse Mobility for your bespoke furniture.
Best regards,
From all at Charterhouse
Excellent and very proffessional demo from Ray
We had a demonstration visit to us from Ray for dual bed. He had a very pleasant manner, explained everything in detail and helped us to customise the bed to our specific needs. Thanks Ray
10 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your lovely review regarding the demonstration with Ray. We all greatly appreciate your feedback and we'll certainly pass on your kind words to Ray.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
Joe was very pleasant very helpful and…
Joe was very pleasant very helpful and obliging made the right choice.
9 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave a 5 star review regarding your demonstration with Joe. We're so pleased to hear that you made the right choice and we're sure you'll be delighted with your new furniture.
Best regards,
The Charterhouse Team
Charterhouse and Ray were Excellent
Doing business with Ray has been very easy and smooth. He was able to identify what we need and ensure that all of our requirements were taken of.
Sublime customer service, every company needs a Ray. Excellent!
9 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you for your wonderful feedback regarding Ray. We know how much he will appreciate your kind words and we're so pleased to hear that with Ray's help, you've found the experience of choosing your furniture to be easy and smooth
Thank you for choosing Charterhouse Mobility.
Best wishes,
From all at Charterhouse
Henry
Item: Mobility bed
Henry was able to answer all our questions and was extremely knowledgeable about every part of the bed explaining how it works as he was constructing it in our kitchen. He talked us through what different parts of the bed were made of, the difference between memory foam and pocket sprung mattresses and what was more suitable for our needs and why. He took measurements and explained options to meet our personal needs and everything was put in writing for us to check before we signed to avoid later misunderstandings. Henry was friendly and helpful throughout the demonstration.
Everything was exactly as advertised on their website.
4 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for taking the time to leave a 5 star review regarding your adjustable bed demonstration with Henry. We strive to provide the best possible service for our customers from start to finish, and it's wonderful to know that with Henry's help, you've been able to choose the right mobility bed for your needs.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
To understand exactly what benefits this bed would give
Joe came through the door full of enthusiasm and charm . He was able to answer all our questions without us feeling under pressure.
He left us convinced we had made a good choice .
Very professional and understanding of our neefs . Thanks Joe .
1 July 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your 5 star review. We know how much your lovely feedback will mean to Joe and we're sure that you'll be delighted with your new adjustable bed.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Charterhouse Team
Very pleasant experience
Had a home visit with view to purchasing riser recliner chairs.
Henry was the Charterhouse representative who visited. It was a very pleasant experience for us. Henry was very knowledgeable and helpful but there was no hard sell.Henry was very kind and respectful and guided us to pick the perfect chairs for us.
I would very confidently recommend Charterhouse Mobility and Henry to anyone in need of mobility assisted furniture.
Thank you Henry.
20 June 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for sharing your experience with Henry regarding your home demonstration for riser recliner chairs. We all really value your feedback and we are thrilled that you would confidently recommend Charterhouse Mobility and Henry to anyone in need of mobility assisted furniture.
We truly appreciate you choosing us for your mobility furniture and if we can be of further assistance in the future, please do not hesitate to get in touch.
Best regards,
The Team
i think the bed was over priced
i think the bed was over priced. The problem when making the bed the sides are to high, making it difficult for someone who's disabled to lift the mattress to tuck the sheets in
6 June 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you for your feedback. Many of our customers do have disabilities, and there is a simple way to change the sheets with minimal effort and without the need to lift the mattress. Our installation team with always run through the operation of the bed and answer any questions you may have, but please feel free to contact our customer care team on 01284 510010 and we can explain how this is done.
Best regards,
The Charterhouse Team
Helpful Ray
Met with Ray today, very happy with the service we have recieved, he was very helpful and I am excited about our new chair!
30 June 2025
Unprompted review
Second review for another order! Thanks Ray
Second review
Ray did such a great job, I called him to book me back in for a chair. Exceptional demonstration and I’ve ordered that as well!
Breath of fresh air, thanks Ray
29 June 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you so much for your second review! Your feedback regarding the exceptional demonstrations with Ray for your mobility furniture is truly appreciated and we'll certainly pass on your kind words to Ray.
Best wishes,
From all at Charterhouse Mobility
Ray was great, didn’t sell just helped.
Me and my mum saw Ray today who was very professional, polite and handsome. He was very knowledgeable about the products and I would happily recommend him.
29 June 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your wonderful review! We are thrilled to hear how pleased you and your mum were regarding your demonstration with Ray and we'll certainly pass on your compliments to him!
We hope you'll be delighted with your new furniture and if we can be of assistance in the future please do not hesitate to get in touch. We are always here to help.
Best wishes,
The Team
Ray was brilliant! Thanks!
I met with Ray today who was really nice to me. He explained everything in detail and went out of his way to find me a solution in my budget.
I would like to highly recommend Ray. Thanks
28 June 2025
Unprompted review
Reply from Charterhouse Mobility
Thank you very much for your glowing review! We know how much your kind words will mean to Ray and we'll certainly pass on your feedback to him.
Best regards,
From all at Charterhouse
Help is at hand with Ray
We are very satisfied with our bespoke suite. We were visited by Ray who is a charming young gentlemen. He was very helpful and I would have no hesitation to recommend Ray.
25 June 2025
Unprompted review
Reply from Charterhouse Mobility
We are thrilled to hear how satisfied you are with your bespoke suite. Thank you for taking the time to share your experience and we know how much Ray will appreciate your feedback.
Thank you for choosing Charterhouse Mobility.
Best regards,
The Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.