Poor Customer Care - Lack of communication
We have used this company for 20+ years. Recently they were taken over. The after sales service is shocking. One of the plastic tags broke on the fire extinguisher, they said there was a guy in the area who will call in and replace it. I then got a bill for £22.44 (for a bit of plastic worth 2p) I rang and complained. They (Rebecca) apologised and said the account would be credited. I then received chase up letters followed by a court summons!!! I rang head office and spoke to Sue who looked at the system and agreed with what I had told her. I then learnt that the credit was refused by a senior called Vicky but I had not been notified. Head Office words were "I'll pass on your opinions to a Manager but you still need to pay it" Balance is now paid but I advise companies to stay away from Chase Fire. They are too money minded rather than customer care. After 20 years I have cancelled my service contract. Disgusting Service