Chase EvansReviews 

2,750
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 511 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often going above and beyond to ensure a smooth process. The service provided is frequently described as excellent, with many appreciating the comprehensive and efficient approach to property sales, renewals, and management. Reviewers highlight the quick response times and clear communication as key factors contributing to their satisfaction, making complex transactions much easier to navigate. However, some people mentioned significant dissatisfaction with communication, reporting slow responses and a lack of updates, requiring repeated follow-ups. There were also concerns about maintenance issues being ignored for extended periods, leading to frustrating and unresolved problems for tenants. A few other people also felt that the company's online help portal was ineffective, with issues being closed without resolution.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism,... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and efficient... See more

Customer service

People report positive experiences with customer service, highlighting helpful, professional, and responsive... See more

Subscription

Consumers find subscription renewals to be a positive experience, largely due to the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience with Chase Evans after our first sale falling through with another estate agent. Matthew was very communicative, available and helpful throughout. He went above and beyond to... See more

Rated 5 out of 5 stars

Ms. Ginny Pattni from Chase Evans has impressed me with her utmost excellent professional services in selling my property. She is unbiased and provides all round services especially for property owner... See more

Company replied

Rated 5 out of 5 stars

I would like to praise Abhijit who is working in Renewals Department. I am the landlord and have a London property which is managed by Chase Evans. As the existing tenancy agreement will be about to... See more

Company replied

Rated 5 out of 5 stars

One of the best and most experienced, reliable and organised estate agent in London for landlords. Competitively priced with a large tenant pool. We have used them for more than 5 years. There are n... See more

Company replied


Company details

  1. Estate Agents
  2. Property management company
  3. Property Rental Agency

About Chase Evans

Written by the company

Chase Evans is a full service real estate and lettings agency with seven offices located in London and staffed offices in Hong Kong, Singapore, Dubai and Kuala Lumpur.

Since 1998, we have provided expert advisory and consultancy services to property investors and developers in the UK market. As a reputable estate agency, we combine extensive local knowledge with proven expertise in residential lettings, sales, investment, and property management.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.7

All reviews

(2,750)

479 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth & Simple Comms

Smooth and simple comms from Abhijit on tenancy renewel.

20 March 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Abhijit could help you.

Rated 5 out of 5 stars

I had a really positive experience…

I had a really positive experience working with Abhijit . From start to finish, they were professional, responsive, and genuinely helpful. They made the whole process much smoother and were always available to answer any questions or sort out any issues quickly

20 March 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Abhijit could help you.

Rated 5 out of 5 stars

great service from Abhijit

Abhijit has assisted me in renewing the existing tenancy. He was great in communications to get this renewal process only within few days.

20 March 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Abhijit could help you.

Rated 5 out of 5 stars

Mint Mok

Great service from Mint Mok and she really helped make our move out run smoothly, including completing a reference for us which was greatly appreciated!

19 March 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Mint could help you.

Rated 5 out of 5 stars

Mariam went above and beyond to ensure everything was handled promptly, and her support was truly appreciated. I would highly recommend her to anyone looking for reliable and professional assistance.

I had a great experience working with Mariam while renting my flat. She was extremely proactive, professional, and attentive throughout the entire process. Her clear communication and efficiency made everything smooth!

Thank u

23 February 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Mariam could help you.

Rated 5 out of 5 stars

Thanks to my advisor Mint Mok

My personal agent Mint Mok helps me a lot! When I needed to repair the staff and get the deposit back, Mint was so patient and helpful. Also this time, I need to provide my new landlord a reference, Mint actively contact my landlord and help me to proceed my rental thingy.

19 September 2025
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Mint could help you.

Rated 1 out of 5 stars

irresponsible, negligence of repairs

When Chase Evans and I rented this property, I was not in London and had someone else view it on my behalf. During the inventory check, it was clear that the property had not received the professional cleaning required by the contract. I moved in one month after the tenancy started and immediately asked for it to be cleaned properly so the property would be clean when I arrived.

The property manager ignored my messages, and only after repeatedly chasing Victoria did I get a reply saying someone would re-clean. On my first day moving in, several areas were still unclean, especially stains on the dining table and chairs. Many damaged items noted in the inventory also remained unrepaired.

The showerhead was broken and leaking from the first time I used it. I reported it right away but received no response. After I emailed customer service, the property manager told me to report issues via Fixflo, which I did immediately.

Almost two months have passed. Someone came to inspect the issues I reported but then left with no further action, while Fixflo incorrectly shows “works finished”. My comments on the platform went unanswered, making the system useless. The lack of proper communication from the property manager has been very disappointing.

Additionally, when I tried to register for electricity, I was told the meter is registered under a different property, so I cannot register or pay my bills. I have emailed, called and messaged the property manager via WhatsApp but received no effective solution. I was repeatedly told to call the registration company, even though I clearly explained the issue is with the meter’s registered address and must be resolved by the property manager and landlord.

I question how previous tenants paid their electricity bills, and I ask who will be responsible for any losses or inconvenience this has caused me.

19 March 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for bringing this to our attention.
We are sorry to read of your experience and sincerely regret that the service you have received has not met the standards we strive to uphold. In particular, we acknowledge your concerns regarding the condition of the property at the start of the tenancy, the delays in addressing cleaning and maintenance matters, and the level of communication provided throughout.
This is not reflective of the level of service we aim to deliver, and we appreciate how disappointing and frustrating this must have been—especially at the outset of your tenancy.
We also note the issues raised in relation to the reporting and resolution of maintenance items via Fixflo, as well as the complications experienced with the electricity meter registration. These matters are being reviewed internally to ensure they are addressed appropriately and that any underlying process failures are identified and rectified.
We are committed to resolving any outstanding issues as a priority and improving your experience moving forward. Should you be willing, we would welcome the opportunity to discuss this with you directly and ensure a clear path to resolution. Please contact us at [insert contact details], quoting your property details, so we can assist you further.
Thank you again for your feedback.

Rated 5 out of 5 stars

Kin is an extraordinary negotiator who…

Kin is an extraordinary negotiator who consistently works to balance the interests of both parties, bringing a strong sense of security and transparency to the process. He is a highly qualified professional, always available, with outstanding negotiation skills and an impressive ability to keep things moving efficiently. His support has made the entire process smooth, clear, and stress-free.

19 March 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Kin could help you.

Rated 5 out of 5 stars

During the process of renewing the…

During the process of renewing the rental contract, Mr Kin Lee colleagues were very professional and very patient, and conveyed my requirements to the landlord, my experience was very good.

16 March 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Kin could help you.

Rated 5 out of 5 stars

Ms. Ko

Ms. Ginny Pattni from Chase Evans has impressed me with her utmost excellent professional services in selling my property. She is unbiased and provides all round services especially for property owner like me, who is from overseas and is not so familiar with UK property regulations. She is dedicated, works and responds fast, who places the client 's interest upfront.

17 March 2026
Unprompted review
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Reply from Chase Evans

Many thanks for your review Ms Ko, Glad to hear Ginny could advice you.

Rated 5 out of 5 stars

Effective and efficient communication…

Effective and efficient communication between us and our Renewals Negotiator Gladys Kiala who made it clear to us about the renters right act that is going to be effective in May. I appreciated the explanation by Gladys of the detail about the renters right act.

4 March 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Gladys could help you.

Rated 5 out of 5 stars

Own properties in London with leases…

Own properties in London with leases coming to expire soon. I am very grateful for Kin Lee’s professional help of Chaseevans for assisting in the lease renewal process. Kin is knowledgeable, responsive and professional in the matter all along, giving me a great comfort! Big thanks Kin !

13 March 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Kin could help you.

Rated 5 out of 5 stars

I recently worked with Ms Gladys Kiala

I recently worked with Ms. Gladys Kiala from Chase Evans on my apartment tenancy renewal, and the experience was smooth and professional. Communication was prompt and transparent throughout the process, which gave me confidence and peace of mind. I appreciate their efficiency and dedication, and would recommend their services to anyone handling a lease renewal.

13 March 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Gladys could help you.

Rated 5 out of 5 stars

I had a really good experience…

I had a really good experience purchasing a property with Chase Evans. Anj, who looked after the transaction, was fantastic and responsive through a complex and lengthy legal process as part of the purchase

12 March 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review, glad to hear Anj could help you.

Rated 1 out of 5 stars

The worst letting agents possible

The worst letting agents possible, they take your money and zero responsibility post that. Don’t take care of the basic cleaning/ provided a flat broken/ non operational

12 March 2026
Unprompted review
Chase Evans logo

Reply from Chase Evans

Thank you for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,

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