I've had good experiences with this company in the past but on the 1st April 2022 I put in an order for about £100. It was never sent and just sat as "unfulfilled" in my account. Tried emailing 3 ti... See more
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See what reviewers are saying
Great company, happy with all my purchases from them so far. Will definitely use again. There were supply issues across the UK for Pokemon products due to Covid-19 and busy ports but Chase Games k... See more
Good selection on the website and reasonably priced - I specifically like that you can buy individual Pokémon cards for good prices. My order was dispatched a couple of hours after I’d paid and arrive... See more
Placed another order last Friday and cards arrived following Monday in great condition and were well packaged. One card was missing but issue was quickly resolved. Fantastic customer service and compa... See more
Company replied
Company details
Written by the company
Chase Games Ltd is a Tabletop Gaming Centre and Board Game Cafe in the Town of Cannock in Staffordshire, which is close to Birmingham. Our main stock in store is Trading Card Games, with Pokémon and Magic the Gathering being our biggest sellers but we ...
Contact info
Unit 1 Cannock Shopping Centre, WS11 1WS, Cannock, United Kingdom
- 01543 573578
- chasegames.co.uk
Order never dispatched, unable to contact
I've had good experiences with this company in the past but on the 1st April 2022 I put in an order for about £100. It was never sent and just sat as "unfulfilled" in my account. Tried emailing 3 times over the next month, no reply. Tried Facebook messenger which bounced back with an auto-response then a post on their page but received no answer.
Eventually I had to file a PayPal claim (Chase Games never replied and it eventually was closed in my favour). Very glad I paid by PayPal.
6 May 2022
Absolutely incompetent greedy company
Absolutely incompetent greedy company, rude and careless with customers glad there going out of business
23 April 2022
Unprompted review
Great shop for the family amazing team…
Great shop for the family amazing team that work in there too
7 April 2022
Unprompted review
Easy to order and great tracking…
Easy to order and great tracking options available. Communication was clear through the process and the items arrived well packaged and secure. Thanks!
17 March 2022
Excellent service
7 March 2022
Great quality games shop
Great Prices, great delivery time and everything you could need when buying Pokémon card singles.
4 March 2022
A penny sleeve per card maybe 😉
3 March 2022
Great family owned shop
Great family owned shop, friendly service and very helpful. All the Pokémon product you need at competitive prices.
1 March 2022
Excellent purchase experience
Very quick shipping (2 working days) and the package arrived in perfect conditions
7 February 2022
The card I got came in great condition…
The card I got came in great condition and looked amazing, it came quicker then I thought 🙂
5 February 2022
Cards arrived in great condition and…
Cards arrived in great condition and well packed. Was slightly disappointed that something that was advertised as being available unfortunately wasn’t meaning the website wasn’t quite up to date- but great service otherwise.
4 February 2022
Purchases and service excellent
Purchases and service excellent. I will be using Chase games again in the future.
4 February 2022
Card box
My grandson was delighted with his new card box for his magic the gathering cards
16 January 2022
Very impressed by how quickly they arrived!
Very impressed by how quickly the items were sent out and arrived at my house. Even in the middle of the slow Christmas postal service!
5 January 2022
Great customer service
Great customer service. Delivered quickly and package in immaculate condition.
21 December 2021
Good Selection and Prices and Very Fast Delivery
Good selection on the website and reasonably priced - I specifically like that you can buy individual Pokémon cards for good prices. My order was dispatched a couple of hours after I’d paid and arrived the next day. I’m very impressed, and will certainly shop here again!
2 December 2021
Excellent product very fast delivery
Excellent product very fast delivery also highly recommend
23 November 2021
Great Service and Products
Chase Games had a quality card binder in stock that i couldn't find elsewhere. My order was quickly delivered and well packaged. Couldn't ask for more.
11 November 2021
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