Chatsmart Reviews 3

We had a demo with ChatSmart and initially thought their WhatsApp solution looked promising. But after digging a bit deeper, I discovered they don’t actually own the platform — they’re simply reselling a third-party service called SpurNow.

Out of curiosity, I contacted SpurNow directly and was shocked to find their service costs just $60/month. Their support team helped me set up my abandoned cart flows within minutes, and I’m already generating solid revenue from it. Anytime I need a new flow, their support handles it quickly and efficiently — no need for a pricey “agency”.

ChatSmart, on the other hand, quoted me £1,300 for setup and £300/month ongoing, just to act as a middleman for a platform they don’t even own. They’re leveraging someone else’s product and adding on an outrageous markup for what seems like minimal effort.

If you're considering ChatSmart, go directly to SpurNow and save yourself a lot of money. You'll get the same — if not better — results without the inflated price tag.

EDIT : I never mentioned I was a customer. I said you provided a demo to us and when we looked deeper into the platform and the credentials in the settings you were just using spurnow. I have no affiliation with them just pointing out that you do not have a custom platform but simply use a 3rd party platform which is the truth.

This so-called company is essentially a one-man operation run by Reynard, who merely piggybacks on another company's platform—Spur—to conduct WhatsApp campaigns and flows. Within just days of onboarding, they managed to get my WhatsApp account flagged by Facebook due to bombarding my customers with massive amounts of unsolicited spam.

To make matters worse, their exorbitant €2,000 onboarding fee only gets you basic flows that Spur already provides out of the box. They aggressively push for a revenue-sharing model, which I strongly advise against agreeing to. Avoid these cowboys at all costs.

If you are reading this go directly to spur and onboard directly with them for $51/month and save yourself the hastle.

Spending a lot of times on sales calls i would have to say this was quite a unique and bizarre experience….

The owner (as they are a one man band) came on a call and was abusive to my marketing director, repeatedly questioned if she had any decision making abilities. Seeming in refusal to believe a young lady could make any decisions.

After watching the call back i was appalled by his attitude towards my staff, needless to say wont be using his services. From the lack of reviews (other than the one that i would assume be placed by him given there is no others ) i suspect i may not be the only person to have experienced this.