My stylist Laura listened to what I wanted and would check with me throughout my appointment if what she was doing met my expectations. Very nice salon, clean and comfortable.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was my 11 year old daughter’s first time getting her hair cut. Laura at Bayshore Mall was her stylist and this women was fantastic! My daughter is very chatty and full of life and Laura made her fe... See more
Company replied
Madi is fantastic. She’s so talented and a nice person. She has been doing an absolutely amazing job with my colours and cuts!
Madi gave me a beautiful balayage, her blending was incredible. She also gave me the best haircut I've had in years. She took the time to go over what I wanted and offered feedback on what she thought... See more
Company replied
Company details
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
100 Bayshore Drive, #B2, K2B 8C1, Nepean, ON, Canada
- +1 613-828-8123
4.7
Excellent
363 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My stylist Laura listened to what I…
My stylist Laura listened to what I wanted and would check with me throughout my appointment if what she was doing met my expectations. Very nice salon, clean and comfortable.
9 October 2025
Madi is fantastic
Madi is fantastic. She’s so talented and a nice person. She has been doing an absolutely amazing job with my colours and cuts!
7 October 2025
Very lovely staff and experience
I called Chatters while walking around the mall to see if they did walk-ins which they confirmed they do. I was then greeted by the stylist Nataliya who also did a wash, cut, and blow dry for me. She was very lovely throughout and did such a great job for me.
6 October 2025
Reply from Chatters Hair Salon - Bayshore Centre
We're glad you enjoyed your experience! It's great to hear that you had a lovely walk-in service, including a wash, cut, and blow dry. Thank you for sharing your positive feedback with us.
Book with Brandi!
Brandi is always so wonderful when I come in! She is so kind and gives the BEST blow-drys! Definitely book with her if you get the chance!
4 October 2025
Reply from Chatters Hair Salon - Bayshore Centre
We're so happy to hear that you enjoyed your visits! It's great to know that our team member's kindness and skills made your experience so wonderful. Thank you for your feedback!
It was my 11 year old daughter’s first…
It was my 11 year old daughter’s first time getting her hair cut. Laura at Bayshore Mall was her stylist and this women was fantastic! My daughter is very chatty and full of life and Laura made her feel comfortable and was incredibly patient and welcoming of my daughter’s conversation. My daughter absolutely loved her hair and even got some hair dye in the way out. We will be back to see Laura for sure!! Such a great first experience for my daughter
1 October 2025
Reply from Chatters Hair Salon - Bayshore Centre
We're so happy your daughter had a fantastic first haircut experience! It's wonderful to hear the stylist made her feel comfortable and that she loves her new hair. We appreciate you sharing your positive experience and we look forward to seeing you both again.
A great experience
Karen was very friendly and professional. I have already received many compliments on my new hairstyle
2 October 2025
Reply from Chatters Hair Salon - Bayshore Centre
We're happy to hear that you found our team member friendly and professional! It's wonderful that you are pleased with your new hairstyle and have received compliments.
Tina is very good to cut hair
Tins is very good to cut hair. She really did what I ask her. I did not give her a 5 star because she likes to move me around. I can be facing sides, back and I prefer always facing front but that's the way she was trained. Again as for as cutting hair she's very good.
19 September 2025
Reply from Chatters Hair Salon - Bayshore Centre
We're glad the haircut met your expectations. We appreciate your feedback regarding the adjustments during the service. We'll consider your comments as we look for ways to improve our clients' experience. Thank you!
Madi gave me a beautiful balayage
Madi gave me a beautiful balayage, her blending was incredible. She also gave me the best haircut I've had in years. She took the time to go over what I wanted and offered feedback on what she thought would work best/look best on my hair. I left the salon feeling beautiful and my hair feeling soft and silky
26 September 2025
Reply from Chatters Hair Salon - Bayshore Centre
We're so happy to hear that you received a beautiful balayage with incredible blending! It's wonderful that you feel your haircut is the best you've had in years and that you left feeling beautiful. We appreciate you sharing your feedback.
Laura is truly increasable
25 September 2025
Reply from Chatters Hair Salon - Bayshore Centre
Thank you so much for your feedback! We are glad you enjoy the service with Laura.
Jillian was fantastic and friendly
Jillian was fantastic and friendly. I'm really enjoying my cut. Highly recommended!
20 September 2025
Reply from Chatters Hair Salon - Bayshore Centre
We're so happy to hear that you found your experience fantastic and friendly! We appreciate you highly recommending our services and that you're enjoying your cut.
Reply from Chatters Hair Salon - Bayshore Centre
We're glad you enjoyed your experience with our stylist! Thank you for sharing your positive feedback; it means a lot to us.
Super friendly!
Had a great time getting my lashes lifted and tinted by the lovely stylist, Brandi. L! The outcome was exactly what I wanted and I left the salon feeling beautiful. Thank you so much.
12 September 2025
Reply from Chatters Hair Salon - Bayshore Centre
We're happy to hear that you had a great experience and that you're pleased with your lash lift and tint. We appreciate you taking the time to share your positive feedback!
Reply from Chatters Hair Salon - Bayshore Centre
We're so glad that you had such a wonderful experience. We appreciate you taking the time to share!
As I have said often before I get…
As I have said often before I get great service and a haircut I am happy with.
3 September 2025
Reply from Chatters Hair Salon - Bayshore Centre
We're happy to hear you consistently get great service and haircuts you are happy with! We appreciate you taking the time to share.
Reply from Chatters Hair Salon - Bayshore Centre
We're glad you enjoyed your experience and felt pampered. Thank you for letting us know your hair felt amazing!
Lovely Staff and Selection of Products
I really enjoy checking out all the different beauty products they have. For my haircut, the entire staff was super friendly and easy to talk to. I got the perfect haircut I wanted, plus the hair wash and head massage was so relaxing!
29 August 2025
Reply from Chatters Hair Salon - Bayshore Centre
We're happy you enjoy our beauty products! It's great to hear that our staff was friendly and that you received the perfect haircut. We're glad you found the hair wash and head massage relaxing. Thank you for your feedback!
Our hairdresser
Our hairdresser, Karen, is the reason we go to Chatters. My daughters snd I have been going to skateboard to get our hair cuts snd, in my case, highlights for many years. She is a great hairdresser - very skilled and friendly. We are always happy with the results.
23 August 2025
Reply from Chatters Hair Salon - Bayshore Centre
We're happy to hear that you and your daughters are always pleased with your haircuts and highlights. It's great to know that a stylist's skill and friendliness keep you coming back to our salon. Thank you for sharing your positive experience.
I am not one to complain
I am not one to complain, I know my hair was thin and needed to be cut. I was worried about length and asked not to go above a certain length. I could tell it was too short while it was still wet. I don't think I would return.
15 August 2025
Reply from Chatters Hair Salon - Bayshore Centre
We appreciate you taking the time to share your experience. We're sorry your cut was shorter than expected. We value your feedback and will use it to improve our services.
Reply from Chatters Hair Salon - Bayshore Centre
We appreciate you sharing your positive experience with our service. We are so glad you consistently enjoy it.
Reply from Chatters Hair Salon - Bayshore Centre
We're glad you enjoyed your experience! Thank you for letting us know that you are happy with your perm and haircut.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.