Had my keratin smoothing treatment done by Rudy and I absolutely love the results! He made the whole experience so comfortable, and I could tell he really knew what he was doing. My hair feels smooth,... See more
Company replied
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See what reviewers are saying
This experience was great because, I was able to come back in within two weeks to get my hair cut adjusted to be exactly the way I wanted it. This service was complimentary and very helpful in gettin... See more
Company replied
I have had the wonderful experience having Jennifer as my hairdresser over the past 3 years. She is a true master at her craft and I’m grateful she is my hairdresser here in penticton. She makes a ba... See more
Company replied
Great stylist (Jenny) who had great instincts to produce exactly what suited me and what I asked for when I only gave her minimal information. She obviously has had good training as witnessed by the f... See more
Company replied
Company details
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
2111 Main Street, #105, V2A 6W6, Penticton, BC, Canada
- +1 250-493-2600
4.7
Excellent
766 reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Another wonderful experience with Rudy
Another wonderful experience with Rudy. I had a color treatment and a trim. Thanks Rudy.
9 April 2026
Unprompted review
Ask cost before the cut.
They don't tell you how much it is until you go to pay then they want almost $50 for a 15 minute haircut. Nice people but the price is crazy. They did a good job but should be warned it isn't competitive pricing it's expensive for a guy to get a trim.
25 June 2025
Reply from Chatters Hair Salon - Cherry Lane
We appreciate your feedback and are glad you liked the haircut. We're sorry the pricing wasn't clear and seemed high. We'll review our communication to ensure clarity for all clients.
Great Haircut
I had a great time with my stylist. She was very friendly and knowledgeable. The haircut was just what I asked for. I will definitely be back when I need another haircut.
7 October 2025
Reply from Chatters Hair Salon - Cherry Lane
We're happy to hear that you had a great time with our friendly and knowledgeable stylist. We're glad the haircut was just what you asked for, and we appreciate your intention to return!
Day before turkey
Day before turkey. My granddaughter cut her hair.....not good. They fixed it thank you 😊
12 October 2025
Reply from Chatters Hair Salon - Cherry Lane
We're glad we could fix the haircut! We appreciate you letting us know about your experience and we're happy everything worked out in the end.
Wonderful Stylist Who Listens!
Kait!
The best ever, thank you again for a beautiful style
❤️
10 October 2025
Reply from Chatters Hair Salon - Cherry Lane
We are so happy to hear that you are pleased with your beautiful style! Thank you for your wonderful feedback and appreciation.
my hair dresser
7 October 2025
Reply from Chatters Hair Salon - Cherry Lane
Thank you for the 5 star rating for Andrea, we look forward to seeing you again!
Professional, Personalized, and Perfectly Done
My balayage turned out beautifully — subtle, dimensional, and expertly blended. Rudy took the time to understand exactly what I wanted and absolutely nailed it. I’m beyond happy with the results🥰🥰
6 October 2025
Reply from Chatters Hair Salon - Cherry Lane
We're so happy to hear that you love your balayage! It's wonderful that Rudy captured your vision and created such a beautiful result. Thank you for sharing your positive experience with us.
Reply from Chatters Hair Salon - Cherry Lane
We're happy to hear that you had such a wonderful experience. Thank you for taking the time to leave us this great feedback!
Highly recommend Jennifer
Always have a great experience. Jennifer is a fabulous hair stylist!
27 September 2025
Reply from Chatters Hair Salon - Cherry Lane
We're glad you enjoyed your experience. It's wonderful to know you had a great time, and we appreciate your positive feedback!
I’m always happy when I leave
I’m always happy when I leave. Jennifer is fast, always pleasant & does what I ask her to do. She’s my go to for my hair cut.
2 October 2025
Reply from Chatters Hair Salon - Cherry Lane
We're happy to hear that you consistently have a great experience! It's wonderful knowing your stylist is efficient, friendly, and understands your needs. Thanks for your feedback!
Reply from Chatters Hair Salon - Cherry Lane
We're so glad you enjoyed your experience with us. Thank you for your wonderful feedback; we appreciate it greatly!
Andrea was wonderful
Andrea was wonderful. My first time there and I will go back again. She was helpful, kind and very professional.
1 October 2025
Reply from Chatters Hair Salon - Cherry Lane
We're happy to hear that you enjoyed your first experience. We appreciate your kind words and are so glad that you found your interaction helpful and professional.
Everyone is nice and polite!
Jennifer is fast food and very professional! She’s the best! Always knows exactly what I want too! From my wife Alanna McKee
30 September 2025
Reply from Chatters Hair Salon - Cherry Lane
We're happy to hear that you enjoyed your experience! It's great to know that our team member provided professional and efficient service. We appreciate your positive feedback!
Reply from Chatters Hair Salon - Cherry Lane
We're glad you enjoyed your experience with us! Thank you for your positive feedback regarding our services and salon.
Reply from Chatters Hair Salon - Cherry Lane
We're so happy to hear you are pleased with your haircut! Thank you for your positive feedback; it means a lot to us.
Great stylist (Jenny) .
Great stylist (Jenny) who had great instincts to produce exactly what suited me and what I asked for when I only gave her minimal information. She obviously has had good training as witnessed by the fact that the style fell into place after I washed it myself.
22 September 2025
Reply from Chatters Hair Salon - Cherry Lane
We're happy to hear that you enjoyed your experience! It's great to know that the stylist understood your preferences and delivered a style that suits you. We appreciate your positive feedback and thank you for sharing.
Great experience with Andrea
Great experience with Andrea, she fixed my hair from a super dark hash brown.
29 September 2025
Reply from Chatters Hair Salon - Cherry Lane
We're glad you enjoyed your experience and appreciate you taking the time to share your positive feedback. We're so happy we could help transform your hair!
Jennifer is my go to woman ❤️
Jen has always taken good care of me and my little ones , I hope to get her services on a regular basis from now on
25 September 2025
Reply from Chatters Hair Salon - Cherry Lane
We're happy to hear that you and your little ones have had such positive experiences. We appreciate your intention to continue using our services regularly.
Rudi gives a great scalp massage and…
Rudi gives a great scalp massage and cuts my fine hair really well
25 September 2025
Reply from Chatters Hair Salon - Cherry Lane
We're glad you enjoyed your experience! We appreciate you mentioning the great scalp massage and excellent haircut. Thanks for your feedback!
Always pleasant and able to fit me
Always pleasant and able to fit me. So nice to deal with.
25 September 2025
Reply from Chatters Hair Salon - Cherry Lane
We're happy to hear that you find our service pleasant and accommodating. Thank you for your kind words; we appreciate your positive feedback!
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