I had a wonderful experience! Erika was very professional and clearly knows her craft. She took the time to listen to what I wanted and offered helpful suggestions that suited me perfectly. The result... See more
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See what reviewers are saying
Great service! We brought my daughter for a haircut and she loved the experience. From washing her hair to great compliments. As parents, very happy with the style.
Company replied
I had a great experience was offered a beverage and greeted with a smile . Stephanie is amazing she gave me the cut I wanted and offered some suggestions and advice about my hair and she is a pleasure... See more
Company replied
Hair stylist did a wonderful job cutting my hair, clearly skilled. But I had requested a silent haircut but she wouldn't stop talking. Very friendly but not what I was hoping for and feel weird/ rude... See more
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Company details
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
9855 Austin Road, #154, V3J 1N5, Burnaby, BC, Canada
- +1 604-421-2442
4.8
Excellent
577 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exactly what the hairstylist and myself…
Exactly what the hairstylist and myself discussed is exactly what was achieved. Very happy with my highlights/lowlights and my cut.
28 October 2024
Reply from Chatters Hair Salon - Lougheed Mall
We're thrilled to hear you're happy with your highlights, lowlights, and cut! It's wonderful to know that we were able to achieve the look you envisioned. We appreciate your kind words and hope to see you again soon.
Very professional and very welcoming.
19 October 2024
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate your kind words. We strive to provide a welcoming and professional experience for all our customers.
I always feel great when I leave here!
I always feel great when I leave here with my hair coloured, cut and styled!
Staff here are great, and there is lots of product in the front store where you can find whatever you need for personal, or gift giving!
24 October 2024
Reply from Chatters Hair Salon - Lougheed Mall
We are so happy to hear you had a positive experience with us! We strive to provide a welcoming and friendly atmosphere for all our clients. We are delighted to hear that you were happy with your hair color, cut, and styling. We are also glad to hear that you enjoy our product selection. We look forward to seeing you again soon!
Hairdresser/therapist and care worker/Thanks
Akram does a great job of my hair cut and colour. I always look forward to our chats. I had a nasty cold but she handled the situation well. She had some Ricola drops on hand which helped. I had a mask but should have brought two they get gross with colour. Note to self bring two masks and ricola drops next time.
17 October 2024
Reply from Chatters Hair Salon - Lougheed Mall
We're so glad to hear you had a positive experience with Akram. It's wonderful that you enjoy your chats and appreciate her attentiveness during your recent visit. We're happy to hear that she was able to help you feel better.
Was ver satisfied with the results and…
Was ver satisfied with the results and the haircut was amazing the courtesy is excellent had a very good feeling about the job
19 October 2024
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your kind words! We are so happy to hear that you were satisfied with your haircut and the service you received. We strive to provide our customers with the best possible experience, and we are glad that you had a positive feeling about your visit. We look forward to seeing you again soon!
My favourite haircut I’ve ever had
My favourite haircut I’ve ever had. Sophia was great!
28 September 2024
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear you had a great experience! It's wonderful to know you loved your haircut and that Sophia was able to give you the look you wanted.
Excellent cuts
Great to get lots of reminders of an appointment. And of course Sophia is the best!
30 September 2024
Reply from Chatters Hair Salon - Lougheed Mall
We're thrilled to hear you're enjoying our appointment reminders and that you've had such a positive experience with Sophia. We appreciate your kind words and feedback.
HAIRSTYLIST
28 September 2024
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your review :)
Stephanie is always a joy and pleasure
Stephanie is always a joy and pleasure. She does an awesome job on my haircut.
28 September 2024
Reply from Chatters Hair Salon - Lougheed Mall
We're thrilled to hear you had such a positive experience! We appreciate your kind words about Stephanie. We strive to provide excellent service and are delighted that she exceeded your expectations.
Really good service and recommendations
27 September 2024
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your kind words! We're so happy to hear you enjoyed our service and recommendations. We strive to provide a positive experience for all our customers.
Stephanie always does a wonderful job…
Stephanie always does a wonderful job and her scalp massages are amazing!
26 September 2024
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your kind words! We're so happy to hear you enjoy the services provided. We appreciate you taking the time to share your positive experience.
From the staff answering the phones too…
From the staff answering the phones too cutting and colouring my hair were happy friendly and made me comfortable. This was my first time there and I will return again to get my hair done again
22 September 2024
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for your kind review! We're thrilled to hear that you had a positive experience from your first visit. We strive to create a welcoming and comfortable environment for all our clients, and we're glad you felt that way. We appreciate your feedback and look forward to seeing you again soon.
Amy is the best at what she does and is…
Amy is the best at what she does and is so friendly! Always come away happy with my haircut.
12 September 2024
Reply from Chatters Hair Salon - Lougheed Mall
We are so happy to hear that you had a positive experience. We appreciate your kind words about Amy and are glad you are happy with your haircut.
Amy is always great
11 September 2024
Reply from Chatters Hair Salon - Lougheed Mall
We're so glad to hear you had a positive experience. We appreciate your kind words about Amy.
The hairdresser was amazing!
8 September 2024
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear you had a great experience!
Hair looks great!
31 August 2024
Reply from Chatters Hair Salon - Lougheed Mall
Thank you for taking the time to leave a review! We're thrilled to hear about your positive experience.
Extremely Happy, My hair dresser Sophia listen to what I…
My hair dresser Sophia listen to what I wanted, clarified the whole way through to ensure we were on the same page! I received a beautiful cut and color!!
I can’t thank her enough , this is my second time with her, 2 X extremely happy. Thank you Sopia!!
31 August 2024
Reply from Chatters Hair Salon - Lougheed Mall
It's wonderful to hear you had such a positive experience with your stylist! It's clear that she took the time to understand your vision and ensure you were happy with the results. We are so glad you are happy with your cut and color. We appreciate your kind words and look forward to seeing you again soon.
This was Clara’s first experience with…
This was Clara’s first experience with adding color to her hair and she loved the outcome.
Clara liked that Stephanie asked permission to do things and that she didn’t get any water in her eyes during the wash, just like she said she wouldn’t.
30 August 2024
Reply from Chatters Hair Salon - Lougheed Mall
We're thrilled to hear about Clara's positive experience! It sounds like Stephanie did a wonderful job of making Clara feel comfortable and ensuring a great outcome. We appreciate you taking the time to share your feedback.
Reply from Chatters Hair Salon - Lougheed Mall
We appreciate your kind words! It's wonderful to hear you enjoyed the stylist's work and the friendly atmosphere.
Love Amy she is amazing and wonderful
Love Amy she is amazing and wonderful. I wasn't quite how to explain what I wanted. She walked me through it and took time to understand what i was going for. I came out with an amazing cut. So happy!
29 August 2024
Reply from Chatters Hair Salon - Lougheed Mall
We're so happy to hear you had a great experience! It's wonderful to know that you felt heard and understood during your appointment. We strive to provide a positive experience for all our clients, and we're thrilled that you left feeling happy with your new cut.
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