Chatters Hair Salon - Orchard Park Reviews 887

TrustScore 4.5 out of 5

4.6

2271 Harvey Avenue, #280, V1Y 6H2 Kelowna, BC, CA


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Rated 5 out of 5 stars

Getting my hair done by Ghezal feels like a luxury experience every single time. From the consultation to the final touch, she’s attentive, creative, and flawless with her technique. My hair has never... See more

Company replied

Rated 5 out of 5 stars

On October 4th, the day of my son’s wedding, I had the absolute pleasure of having Ghezal as my hairdresser! She was incredibly kind, caring, and such a lovely person to talk to. Her knowledge abo... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience at Chatters Salon! The staff were incredibly knowledgeable and kind—they took the time to help me find a product that actually works for my hair type. They also explained... See more

Company replied

Rated 5 out of 5 stars

I had the absolute pleasure of having Ghezal as my hair dresser. She was incredibly kind and very talkative, which was so refreshing. I told her my concerns about my hair and the products that I have... See more

Company replied


Company details

  1. Hair Salon
  2. Hair product shop

Written by the company

Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

887 reviews

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Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Spent $150 to have my roots touched up, which got butched. Went back to have them fix it, and it came out WORSE then before, and they refused to fix it a 2nd time, along with refusing a refund. I then, had to spend $350 somewhere else to have it fixed. This isn’t the first, or 2nd time I’ve had issues with this place. I would highly NOT recommend it to anyone! I also heard a lady complain about how a hair dresser botched her daughter’s hair… this place is horrendous. They need better stylists OR manager who will be of use to the customers.

18 December 2025
Unprompted review
Chatters Hair Salon - Orchard Park logo

Reply from Chatters Hair Salon - Orchard Park

Hi Krystal, we do apologize that we could not meet your expectations. We do unfortunately only allow a certain amount of redo's. If you would like another recommendation for a stylist, we would be more than happy to help you out with that.

Rated 1 out of 5 stars

Sooooo I went to Chatters in the mall…

Sooooo I went to Chatters in the mall today and I told the stylist about 10 plus times what I couldn't and couldn't afford. I get to the till and it is only at that moment she informs me that I am going to be paying an ADDITIONAL $100 dollars! This will be the VERY last time that I EVER go to this salon!!!

20 December 2025
Unprompted review
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Reply from Chatters Hair Salon - Orchard Park

Hi Sara, we apologize if the price was not what you expected. You were only charged $15 more for extra color based on the appointment that was booked. If you do have further concerns, please feel free to contact us at 250-869-4090.

Rated 5 out of 5 stars

I went to pierce my baby’s ears and the…

I went to pierce my baby’s ears and the services and experience was friendly, fast and amazing. Our piercer was very patient, gentle and she made sure she got it right.

12 October 2025
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Reply from Chatters Hair Salon - Orchard Park

We're so glad to hear that the ear-piercing service for your baby was friendly, fast, and amazing! It's wonderful that our piercer was patient and gentle. We appreciate your feedback!

Rated 5 out of 5 stars

Nat did the best highlights I’ve ever…

Nat did the best highlights I’ve ever had amazing

26 September 2025
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Reply from Chatters Hair Salon - Orchard Park

We're so glad you had such a wonderful experience and that you are happy with your highlights. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

AMAZING!!

AMAZING!!! Jodi is a real treat. I go to her just to get a treatment to be pampered. She's gifted.

31 July 2025
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Reply from Chatters Hair Salon - Orchard Park

We're happy to hear that your visits are amazing! It's wonderful you feel pampered during your treatments. We appreciate you sharing your experience with us!

Rated 5 out of 5 stars

Great hairstylist

Great hairstylist, always makes my hair look great.

9 October 2025
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Reply from Chatters Hair Salon - Orchard Park

We're so glad your hair always looks great! It's wonderful to know our hairstylist makes you happy. Thank you for your feedback.

Rated 5 out of 5 stars

Jody was prompt and attentive to my…

Jody was prompt and attentive to my wishes for my haircut. She did a good job for the cut and gave a great shampoo complete with a wonderful scalp and neck massage.
Thanks Jody.

7 October 2025
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Reply from Chatters Hair Salon - Orchard Park

We're glad you enjoyed your haircut and the relaxing shampoo experience. It's wonderful to know that our attention to detail met your expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars

Getting my hair done by Ghezal feels…

Getting my hair done by Ghezal feels like a luxury experience every single time. From the consultation to the final touch, she’s attentive, creative, and flawless with her technique. My hair has never looked this healthy, glossy, and perfectly styled. She’s simply the best — a true gem in the beauty world!

12 October 2025
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Reply from Chatters Hair Salon - Orchard Park

We're happy to hear that you feel your appointments are a luxury experience! It's wonderful to know that you find your stylist attentive, creative, and flawless and are pleased with your healthy, glossy, and perfectly styled hair. We appreciate you sharing your positive feedback!

Rated 5 out of 5 stars

Jessica is consistently on point no…

Jessica is consistently on point no matter what I throw at her. 10/10 for color, style and attention to detail.

12 October 2025
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Reply from Chatters Hair Salon - Orchard Park

We appreciate you taking the time to share your wonderful experience! We're so happy to hear that you consistently receive such great color, style, and detail.

Rated 5 out of 5 stars

Very professional

Very professional! A great cut!!

11 October 2025
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Reply from Chatters Hair Salon - Orchard Park

We're glad you enjoyed your experience! Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

The stylists was excellent!

The stylists was excellent but a hair cut for mid length hair without a wash and style should not be $60 and it did NOT take over an hour for the cut.

11 October 2025
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Reply from Chatters Hair Salon - Orchard Park

We're glad you enjoyed your stylist's expertise! We appreciate your feedback regarding our pricing and service time for the haircut. We'll review your comments to improve our customer experience.

Rated 5 out of 5 stars
Chatters Hair Salon - Orchard Park logo

Reply from Chatters Hair Salon - Orchard Park

We are so glad that you enjoyed your recent cut and found our service very friendly! Thank you for letting us know about your experience.

Rated 5 out of 5 stars

Best hair stylist!

On October 4th, the day of my son’s wedding, I had the absolute pleasure of having Ghezal as my hairdresser! She was incredibly kind, caring, and such a lovely person to talk to. Her knowledge about hair and products is truly amazing. I had some concerns about my hair, and she took the time to listen, offer great advice, and reassure me — exactly what I needed!

She shampooed, conditioned, and applied a nourishing hair mask, giving me the most relaxing head massage — it felt like being at a spa! My hair looked absolutely beautiful, and everyone at the wedding loved my hairstyle 💖

Thank you so much, Ghezal! I will definitely be coming back to see you again!

4 October 2025
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Reply from Chatters Hair Salon - Orchard Park

We're happy to hear that you had such a positive experience on your son's wedding day! It's great to know that you felt cared for and that you loved your hairstyle. We appreciate your kind words and look forward to seeing you again!

Rated 5 out of 5 stars

My stylist

My stylist, Cheung always does a great job!
The environment is bright and clean which adds to the experience.

9 October 2025
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Reply from Chatters Hair Salon - Orchard Park

We appreciate you taking the time to share your positive experience! We're so happy to hear that you are pleased with your stylist's work and our salon's atmosphere.

Rated 3 out of 5 stars

I'm not sure about the cut itself

I'm not sure about the cut itself. I was hoping for a layered lob, as I don't often blow dry my hair with a round brush. I still have some curl from a previous perm, and the weighting or shape of my hair looks off now when it's not blown straight as the curls pop out too much on the lower half of my hair.
Unfortunately, I'm out of town until next Tuesday so I won't be able to get this addressed until after then.

8 October 2025
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Reply from Chatters Hair Salon - Orchard Park

We're sorry the cut wasn't what you expected. We want you to be happy with your hair, especially with your perm and styling preferences. We value your feedback and hope to find a better solution for you when you return next week.

Rated 5 out of 5 stars

Thanks so much Jodi i love my hair…

Thanks so much Jodi i love my hair color 💕❤️

8 October 2025
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Reply from Chatters Hair Salon - Orchard Park

We're so happy to hear that you love your hair color! Thank you for sharing your positive experience with us; we appreciate it.

Rated 5 out of 5 stars

Love it!

Love my hair, exactly what I wanted and more!

7 October 2025
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Reply from Chatters Hair Salon - Orchard Park

We're so happy to hear that you love your hair! Thank you for sharing your wonderful experience with us; we appreciate it.

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