Shelley-Ann is amazing. She's so fast, and does an incredible job. She was so kind in helping us out before a long trip for a hard funeral, smartening us both up, covering a nasty home dye job, fixing... See more
Company replied
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Jessalyn was again and always a pleasure. She has a very professional demeanor and listens. Adapts to client ie quickly figures if we are feeling chatty or more quiet and ensures she is not distracted... See more
Company replied
It felt very stressful and rushed for poor lady she did a good job not quite what was hoping for but she did a good job will give her another try for sure. I think there was a scheduling problem toda... See more
Company replied
I walked into a friendly welcoming environment and was offered an appointment within an hour. Friendly hairdresser offered coffee and was very diligent about what I preferred and went on to wash style... See more
Company replied
Company details
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
2100 Willowbrook Drive, #A, V1C 7H2, Cranbrook, BC, Canada
- +1 250-417-2761
4.8
Excellent
583 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Chatters Hair Salon - Willowbrook Centre
We are so happy to hear that you found us accommodating and friendly. Thank you for your positive feedback!
Great work amazing job
15 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We are so glad to know that you had such a wonderful experience. Thank you for your amazing feedback; we appreciate it greatly.
Quiet and professional hairstylist.
Quiet and professional hairstylist.
My hair was exactly what I envisioned.
15 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you appreciated the professional atmosphere and that we achieved your desired look. Thank you for your positive feedback!
Reply from Chatters Hair Salon - Willowbrook Centre
We're glad you enjoyed your experience and found the advice helpful. Thank you for your positive feedback; we appreciate it!
Service walking in was great
Service walking in was great, I asked for my shaved part to be evened out and then a shag on the longer hair. He said he knew how to do a shag.....I ended up with a Bob, not happy.
6 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate your feedback and are glad the initial service was great. We're sorry you didn't get the shag you wanted and received a bob instead. We'll review this to improve our services.
Cris is an amazing stylist
Cris is an amazing stylist! Thank you so much!!! I have gone to Sukis in Vancouver for the last 40 years and it was traumatic to move to another location! I am very appreciative.
12 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so glad you had an amazing experience with Cris! We appreciate you sharing your gratitude for the stylist, and we are happy we could make your transition easier.
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you had such a wonderful experience. Thank you for sharing your positive feedback with us; we appreciate it.
Reply from Chatters Hair Salon - Willowbrook Centre
We're so glad that the kids had a great experience! Thank you for your feedback; we appreciate it.
Thank you Shelly Aan for amazing…
Thank you Shelly Aan for amazing consultation and beautiful hair 🤗👍🏾
12 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you had an amazing consultation and that you are pleased with your beautiful hair. Thank you for your positive feedback!
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate you sharing that our staff was friendly and that you had good service! We are so glad you had a positive experience.
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you love your hair! Thank you for sharing your great experience with us; we appreciate it.
Brow wax & tint
The girl who waxed and tinted my eyebrows did an amazing job. Thank you. She was very friendly.
11 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so happy to hear that you had such a wonderful experience! It's great knowing you appreciate the amazing eyebrow service and her friendly service.
Frankie listened and made suggestions
Frankie listened and made suggestions. I love my haircut!
Booking appmt is easy. I liked the calendar feature.
9 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're so glad to hear that you love your haircut and that our team member listened to you and made helpful suggestions. We appreciate you noting the easy booking!
Expensive mistake.
Called in to get a trim and asked for someone who was really good with bangs - my senior stylist cut them straight across and with my hair texture, it is very unflattering for my face shape, plus the sides are uneven. It looks, quite frankly, ridiculous. I have to put them up until they grow out enough to fix.
29 August 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate you taking the time to share your experience. We're sorry your bang trim was not up to expectations and resulted in an unflattering style. We'll address this to ensure better outcomes in the future.
I was able to walk in
I was able to walk in. Kris was available and he gave me a really nice haircut! Thanks!
4 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you had a great experience with Cris! We appreciate you taking the time to share your positive feedback about the haircut.
Very friendly staff
Very friendly staff. And I didn’t have to wait for she’s on time.
5 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate you sharing that our staff is friendly and that we're on time for your appointment. We're so glad you enjoyed your experience!
Listen to clients concerns and needs
Listen to clients concerns and needs. Double checked to make sure and followed through.
29 August 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate you taking the time to share your feedback. We're glad we could address your concerns and needs and ensure follow-through.
Reply from Chatters Hair Salon - Willowbrook Centre
We appreciate you taking the time to provide us with feedback. We're so glad you enjoyed your experience!
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you had such a wonderful experience! It's We appreciate your positive feedback regarding our helpful and friendly staff.
Hair Cut and Styling
Shelly Ann is an amazing hair stylist, and she gave me a wonderful cut to suit my needs and lifestyle. She is very talented and extremely knowledgeable. The other staff members at Chatters were also very helpful, knowledgeable and very friendly.
2 September 2025
Reply from Chatters Hair Salon - Willowbrook Centre
We're happy to hear that you had such a wonderful experience! It's great to know that you received a cut to suit your needs and lifestyle from a talented and knowledgeable stylist. We appreciate your positive feedback regarding our helpful and friendly staff.
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