Chattertons Solicitors & Wealth Management Reviews 4,222

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency, quick response times, and clear communication. Reviewers are particularly impressed with the smooth user experience and the ease with which their needs were met, often noting that everything was explained with perfect clarity. However, some customers also noted that certain processes could be frustratingly long and drawn out, occasionally leading to a feeling of being on their own. A few other people also felt that the person they dealt with seemed very busy, leading to a need for constant pushing and a lack of out-of-office email notifications.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting professional, responsive, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and efficient... See more

User experience

Customers consistently report positive experiences, often describing them as outstanding and exceptional.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Chattertons solicitors in the past but this is the first time we’ve worked with Shilpa. She has been so professional and on the ball and has patiently guided us through a sale which hasn’... See more

Company replied

Rated 5 out of 5 stars

The sale was in Horncastle Lincolnshire, we live in London so distance meant we could only deal by phone or email. It was a problematical sale and took longer than expected. The Chatterton staff Sandy... See more

Company replied

Rated 5 out of 5 stars

Our lawyer for a recent case was Shilpa Miah. The case proved to be extremely long and drawn out with a certain third party proving to be extremely awkward, but through it all Shilpa worked hard and d... See more

Company replied

Rated 5 out of 5 stars

This is the second time we have used Chattertons in nearly five years. We used the Newark office Shilpa being our solicitor. She was both very professional and friendly, always available either by... See more

Company replied


Company details

  1. #35 of 80 best companies in Law firm
  2. #21 of 63 best companies in Conveyancer
  3. #10 of 18 best companies in Employment Lawyer
  4. #10 of 31 best companies in Family Lawyer
  5. #60 of 154 best companies in Legal Services
  6. #58 of 161 best companies in Non-bank financial service

Information provided by various external sources

Chattertons is a leading firm of solicitors and provider of wealth management services in Lincolnshire and across the East Midlands. The firm provides a comprehensive range of both personal and business services delivering first class, client focused and trusted advice from its offices in Boston, Grantham, Horncastle, Lincoln, Newark, Sleaford, Spalding and Stamford.

By your side. For you. For your business.

Written by the company

Chattertons Solicitors & Wealth Management are based at 8 offices across Lincolnshire and Newark and exist to find the right legal and wealth management solutions for individuals and businesses, we take the time to understand the unique challenges people face and provide solutions with the highest level of expertise. We exercise an efficient approach and deliver continued support to our clients through our experienced team of advisors who work hard to make a difference to individuals, families and businesses.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent service from Chattertons

Excellent service from Chattertons. It made a complex process simple and straightforward. Everything was clearly explained and we were kept informed from start until the final approved docs were received. We have also used Chattertons Stamford for other services and always receive the same very high standard of customer care.

18 February 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, the team will be delighted to receive your positive feedback.

Rated 5 out of 5 stars

I cannot thank this company enough with…

I cannot thank this company enough with helping me to deal with legal matters after recently losing my mother. February 2026.

11 February 2026
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Reply from Chattertons Solicitors & Wealth Management

We are very happy to hear you received an excellent and efficient service. Thank you for your review.

Rated 3 out of 5 stars

Had to constantly push

Had to constantly push, no out of office email on. Frustrating then to find been on annual leave.

18 February 2026
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Reply from Chattertons Solicitors & Wealth Management

Dealing with a Deceased Estate is obviously an emotive time for the family and friends, and we always endeavour to assist and support our clients in dealing with such matters as obtaining Probate, which can be a lengthy and complex process as was the case in this instance. Chattertons strive to provide all their clients with the highest quality legal service possible and as such it is always disappointing to receive such a review, especially as you have not expressed any sort of dissatisfaction at all during the progression of the matter.

Rated 5 out of 5 stars

Shilpa Miah excellent service

Shilpa Miah worked with us thru a long and difficult house sale. She stuck with it and eventually we got the desired results. We found that Chattertons’s aren’t always the cheapest but we have always been impressed with their service and professionalism.
Thank you Shilpa.

1 October 2025
Unprompted review
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, Shilpa will be delighted to receive your positive feedback.

Rated 5 out of 5 stars

Expert knowledge and advice

Expert knowledge and advice, made to feel at ease, very efficient.

9 February 2026
Unprompted review
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your great review.

Rated 5 out of 5 stars

5* from start to finish, thank you!

I sold my property with Chattertons and Shilpa has been absolutely amazing from start to finish. Regular updates, speedy replies, chasing where needed, emailing at all hours and no question silly to ask. Super professional from start o finish and made the experience so easy for a first time seller.
Thank you so much Shilpa, so glad I was recommended Chattertons!

13 February 2026
Unprompted review
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, Shilpa will be delighted to receive your positive feedback.

Rated 5 out of 5 stars

Friendly knowledgable staff

Friendly knowledgable staff. No robots just humans answering phones promptly. With pleasant staff dealing with questions asked in a professional way.

5 February 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for leaving a review, it’s great to hear you were happy with the service.

Rated 5 out of 5 stars

Well, where to begin?!

Well, where to begin? From the very first phone call to the last Chatterton's and in particular the solicitor that dealt with my sale and purchase Shilpa was indeed excellent! She kept me informed all along the way and helped me navigate through the whole process with great advice and to its successful completion. I would certainly highly recommended them!

22 October 2025
Unprompted review
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Reply from Chattertons Solicitors & Wealth Management

We are really pleased to hear you were happy with the efficient service you received from Shilpa. Thank you for your review.

Rated 5 out of 5 stars

Excellent team

5 February 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your great review.

Rated 5 out of 5 stars

First time buyers

Chattertons were so helpful at processing our first time buying! We worked to a deadline and helped with any questions we had. Thank you to Helen for always being great at communicating and finalising everything in a fast turn around!

11 February 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, Helen will be delighted to receive your positive feedback.

Rated 2 out of 5 stars

Lack of communication

Lack of communication, I ended up dealing with 3 or 4 different people during my remortgage. I had to use Chattertons as they were on the panel from the lender however I never once had chance to speak with Neil who was supposed to be acting for me.

5 February 2026
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Reply from Chattertons Solicitors & Wealth Management

Providing an exceptional legal service is something that Chattertons strive to provide to all our clients and receiving such a review is disappointing. This was a remortgage matter which we completed approximately 3 weeks after receipt of the mortgage offer. Our file demonstrates that there was extensive communication between you and members of our Lincoln conveyancing team, all of whom work under the immediate supervision of Neil Jones. It is normal practice for Mr Jones to delegate work where appropriate, as was the case here.

Rated 5 out of 5 stars

Very good experience

Very good experience. Really great having one one person dealing with our conveyancing unlike others solicitors we have dealt with. All enquiries were dealt with efficiently.

11 February 2026
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Reply from Chattertons Solicitors & Wealth Management

We’re happy to hear you were pleased with the service, we hope you’ll use us again in the future.

Rated 5 out of 5 stars

Voluntary redundancy support

We are going through a voluntary redundancy programme at work. I contacted Chattertons to get support with the settlement agreement. From the outset they have been wonderful. First of all with Emily Hampson who got everything moving so quickly. Then with Rizwana Akhtar who went through the settlement agreement with a lot of detail. She explained things so I absolutely understood what I was signing up to.
There has been a very quick turnaround time and they have always got back to me promptly and efficiently.

11 February 2026
Unprompted review
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, Emily and Rizwana will be delighted to receive your positive feedback.

Rated 5 out of 5 stars

Highly Recommended

Very personable. Made the process much easier than expected.
Highly recommended!

11 February 2026
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Reply from Chattertons Solicitors & Wealth Management

Great to hear you were happy with the service, thanks for the review!

Rated 5 out of 5 stars

My brother and I were really happy with…

My brother and I were really happy with the service we received and cannot thank Adalma enough for her help and the swift payment of funds once the process was complete was excellent.Thanks again Adalma...

5 February 2026
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Reply from Chattertons Solicitors & Wealth Management

We are really pleased to hear you were happy with the efficient service you received from Adalma. Thank you for your review.

Rated 5 out of 5 stars

Rizwana is a great Legal Adviser and a…

Rizwana is a great Legal Adviser and a very nice person. Thank you for your work, Riz.
Marina

6 February 2026
Unprompted review
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, Rizwana will be delighted to receive your positive feedback.

Rated 4 out of 5 stars

Life made easier by the staff at Chattertons

Chattertons staff have been very efficient at keeping me informed about the work on my brothers estate. Whenever I have had to phone them they have rung me back very quickly. Because I am having inviting treatment on my eyes and my tablet doesn't print PDF files they will send me hard copy if necessary.

10 February 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

Emily and Ruqaya were both extremely…

Emily and Ruqaya were both extremely knowledgeable and helpful. Great service.

4 February 2026
Unprompted review
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, the team will be delighted to receive your positive feedback.

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