Chattertons Solicitors & Wealth Management Reviews 4,222

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 473 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the professionalism and helpfulness of the staff. Customers consistently praise the exceptional service, noting its efficiency and the clarity of explanations provided. Many people appreciate the quick response times and the ease of communication, whether by phone or email, making their overall experience smooth and stress-free. However, some people mentioned that contact could sometimes be frustrating, with occasional delays or the need to constantly push for updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and clear... See more

Customer service

People report positive experiences with customer service, highlighting the professional, responsive, and... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the quick and... See more

Customer communications

Consumers find contact to be ambiguous, with many reviewers reporting positive experiences with communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Chattertons solicitors in the past but this is the first time we’ve worked with Shilpa. She has been so professional and on the ball and has patiently guided us through a sale which hasn’... See more

Company replied

Rated 5 out of 5 stars

The sale was in Horncastle Lincolnshire, we live in London so distance meant we could only deal by phone or email. It was a problematical sale and took longer than expected. The Chatterton staff Sandy... See more

Company replied

Rated 5 out of 5 stars

Our lawyer for a recent case was Shilpa Miah. The case proved to be extremely long and drawn out with a certain third party proving to be extremely awkward, but through it all Shilpa worked hard and d... See more

Company replied

Rated 5 out of 5 stars

This is the second time we have used Chattertons in nearly five years. We used the Newark office Shilpa being our solicitor. She was both very professional and friendly, always available either by... See more

Company replied


Company details

  1. #35 of 80 best companies in Law firm
  2. #21 of 63 best companies in Conveyancer
  3. #10 of 18 best companies in Employment Lawyer
  4. #10 of 31 best companies in Family Lawyer
  5. #60 of 154 best companies in Legal Services
  6. #58 of 161 best companies in Non-bank financial service

Information provided by various external sources

Chattertons is a leading firm of solicitors and provider of wealth management services in Lincolnshire and across the East Midlands. The firm provides a comprehensive range of both personal and business services delivering first class, client focused and trusted advice from its offices in Boston, Grantham, Horncastle, Lincoln, Newark, Sleaford, Spalding and Stamford.

By your side. For you. For your business.

Written by the company

Chattertons Solicitors & Wealth Management are based at 8 offices across Lincolnshire and Newark and exist to find the right legal and wealth management solutions for individuals and businesses, we take the time to understand the unique challenges people face and provide solutions with the highest level of expertise. We exercise an efficient approach and deliver continued support to our clients through our experienced team of advisors who work hard to make a difference to individuals, families and businesses.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

professional

professional, friendly and prompt service

13 May 2026
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Thank you for your great review.

Rated 2 out of 5 stars

House Deeds

I received a letter stating:-"We plan to store your file for 6 years and at the end of this period the file will be destroyed. If youould like us to send you any original documents retained on file, please let us know as soon as possible" This referred to my recent meetings with Helen Townsend. I affirmed that I would like hard copies. I then received an email asking if I would like my deeds returned to me. This was never requested and a different issue as being an executor of my will you have both my will and deeds for future use when I die. I was not impressed.

29 April 2026
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Reply from Chattertons Solicitors & Wealth Management

Providing an exceptional legal service is something that Chattertons strive to provide to all our clients and receiving such a review is disappointing, especially when no previous intimation of any dissatisfaction has been received and indeed you have thanked us for the service provided. You asked for any original documents to be released to you and were simply asked if you also required your Deeds. As you do not want same, they remain in our secure archive store. This aspect of work was not dealt with by Helen Townsend but rather our support staff, who merely asked for clarification of your instructions in an attempt to assist.

Rated 5 out of 5 stars

I would like to thank the whole team…

I would like to thank the whole team the service provided was amazing and we would 100% recommend the services.

15 May 2026
Unprompted review
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Reply from Chattertons Solicitors & Wealth Management

Great to hear you were happy with the service, thanks for the review!

Rated 5 out of 5 stars

Highly recommended

Our lawyer for a recent case was Shilpa Miah. The case proved to be extremely long and drawn out with a certain third party proving to be extremely awkward, but through it all Shilpa worked hard and diligently on our behalf. She was responsive to emails, and happy to meet face to face when that was deemed the best course of action. Her files, which we obtained in full afterwards, were exhaustive in their detail and very accurate. And, at the end of it all, she charged us a very fair and reasonable sum that was the icing on the cake. Highly recommended.

14 May 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, Shilpa will be delighted to receive your positive feedback.

Rated 1 out of 5 stars

Price quoted when right over double…

Price quoted went to over double with multiple hidden costs - just for a letter and reading emails - general communication

6 May 2026
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Reply from Chattertons Solicitors & Wealth Management

Providing an exceptional legal service is something that Chattertons strive to provide to all our clients and receiving such a review is disappointing. Our fees were not double as you state and there were no hidden costs. Our pricing structure was plainly detailed in our engagement paperwork, which you accepted, and at all times we were transparent as to fees. In addition, there was work done on the file which you were not charged for. Should you wish to discuss the matter further please contact our Risk and Compliance Manager directly.

Rated 5 out of 5 stars

The sale went very smoothly

The sale went very smoothly, we were kept informed at every stage, would highly recommend.

6 May 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for recommending Chattertons, we’re pleased to hear you were happy with the service and hope we will be able to assist you again in the future.

Rated 5 out of 5 stars

The staff at Stamford

The staff at Stamford are polite and helpful. Michelle Cox was over and above our expectations. She gave us an awesome professional service again. We honestly can’t fault her.

6 May 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, Michelle will be delighted to receive your positive feedback.

Rated 5 out of 5 stars

Adalma was great from start to finish

Adalma was great from start to finish. She was very quick to respond to queries from both myself and my mum and did a brilliant job of keeping everyone in the loop. Her communication was clear and easy to understand. Cannot fault the service from
Chattertons.

6 May 2026
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Reply from Chattertons Solicitors & Wealth Management

We are really pleased to hear you were happy with the efficient service you received from Adalma. Thank you for your review.

Rated 5 out of 5 stars

Roksana was very helpful in carrying…

Roksana was very helpful in carrying out our Lasting Power of Attorneys, it all seemed very complicated, but she explained it all to us and we are confidant she has got it all covered for us, we would not hesitate in recommending your services.

6 May 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, Roksana will be delighted to receive your positive feedback.

Rated 5 out of 5 stars

Great customer service

Great customer service, treated you with real respect

6 May 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

Big company with a wealth of…

Big company with a wealth of experienced staff and products - highly recommended.

1 May 2026
Unprompted review
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Reply from Chattertons Solicitors & Wealth Management

Thank you for recommending Chattertons, we’re pleased to hear you were happy with the service and hope we will be able to assist you again in the future.

Rated 5 out of 5 stars

Everyone was incredibly helpful

Everyone was incredibly helpful, responsive and professional throughout our work together.

6 May 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

Jenny Horsley was excellent in the work…

Jenny Horsley was excellent in the work required to help with the sale , unfortunately due to the purchaser changing the goal posts the sale didn’t go through but will definitely use Jenny again when we decide to sell

6 May 2026
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Thank you for your review, we really appreciate your feedback.

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