Chattertons Solicitors & Wealth Management Reviews 4,222

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency, quick response times, and clear communication. Reviewers are particularly impressed with the smooth user experience and the ease with which their needs were met, often noting that everything was explained with perfect clarity. However, some customers also noted that certain processes could be frustratingly long and drawn out, occasionally leading to a feeling of being on their own. A few other people also felt that the person they dealt with seemed very busy, leading to a need for constant pushing and a lack of out-of-office email notifications.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and clear... See more

Customer service

People report positive experiences with customer service, highlighting the professional, responsive, and... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the quick and... See more

Customer communications

Consumers find contact to be ambiguous, with many reviewers reporting positive experiences with communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Chattertons solicitors in the past but this is the first time we’ve worked with Shilpa. She has been so professional and on the ball and has patiently guided us through a sale which hasn’... See more

Company replied

Rated 5 out of 5 stars

The sale was in Horncastle Lincolnshire, we live in London so distance meant we could only deal by phone or email. It was a problematical sale and took longer than expected. The Chatterton staff Sandy... See more

Company replied

Rated 5 out of 5 stars

Our lawyer for a recent case was Shilpa Miah. The case proved to be extremely long and drawn out with a certain third party proving to be extremely awkward, but through it all Shilpa worked hard and d... See more

Company replied

Rated 5 out of 5 stars

This is the second time we have used Chattertons in nearly five years. We used the Newark office Shilpa being our solicitor. She was both very professional and friendly, always available either by... See more

Company replied


Company details

  1. #35 of 80 best companies in Law firm
  2. #21 of 63 best companies in Conveyancer
  3. #10 of 18 best companies in Employment Lawyer
  4. #10 of 31 best companies in Family Lawyer
  5. #60 of 154 best companies in Legal Services
  6. #58 of 161 best companies in Non-bank financial service

Information provided by various external sources

Chattertons is a leading firm of solicitors and provider of wealth management services in Lincolnshire and across the East Midlands. The firm provides a comprehensive range of both personal and business services delivering first class, client focused and trusted advice from its offices in Boston, Grantham, Horncastle, Lincoln, Newark, Sleaford, Spalding and Stamford.

By your side. For you. For your business.

Written by the company

Chattertons Solicitors & Wealth Management are based at 8 offices across Lincolnshire and Newark and exist to find the right legal and wealth management solutions for individuals and businesses, we take the time to understand the unique challenges people face and provide solutions with the highest level of expertise. We exercise an efficient approach and deliver continued support to our clients through our experienced team of advisors who work hard to make a difference to individuals, families and businesses.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Recommended

Very helpful and excellent communication and service

1 April 2026
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Reply from Chattertons Solicitors & Wealth Management

Great to hear you were happy with the service, thanks for the review!

Rated 5 out of 5 stars

Chattertons has been very good with…

Chattertons has been very good with excellent advice. They have delt with my requests quickly and put me at my ease. I would definitely recommend them.

2 February 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for leaving a review, it’s great to hear you were happy with the service.

Rated 5 out of 5 stars

The staff at Chattertons were great…

The staff at Chattertons were great when helping me sell my house. The were always available to answer any questions and I would recommend them to anybody.

1 April 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for recommending Chattertons, we’re pleased to hear you were happy with the service and hope we will be able to assist you again in the future.

Rated 5 out of 5 stars

My head injured view

My solicitor was happy to accommodate the needs of my disability (a Traumatic Brain Injury), both the physical and the mental health ones, and its varying effects on me. He was able to make me comfortable at all stages of the process and I couldn't be happier.

1 April 2026
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Reply from Chattertons Solicitors & Wealth Management

Great to hear you were happy with the service, thanks for the review!

Rated 3 out of 5 stars

I found it all to be ok for me I would…have given

I found it all to be ok for me I would have like to be able to communicate more found it costs a bit too much and would like the emails to be a lot cheaper than the phone calls but everythink else was good for me

25 March 2026
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Reply from Chattertons Solicitors & Wealth Management

Providing an exceptional legal service is something that Chattertons strive to provide to all our clients and receiving such a review is disappointing, especially when no previous intimation of any dissatisfaction has been received. Our pricing structure is plainly detailed in our engagement paperwork, which you signed and accepted. However, should you wish to discuss the matter further please contact our Risk and Compliance Manager directly.

Rated 5 out of 5 stars

Important Legal Documents

After dealing with Chattertons to update some personal legal documents we found them extremely professional and helpful.
All queries were dealt with very effeciently.

17 March 2026
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Reply from Chattertons Solicitors & Wealth Management

Great to hear you were happy with the service, thanks for the review!

Rated 5 out of 5 stars

Very timely and efficient service

Very timely and efficient service. Emily was really helpful and informative all the way through the process of updating our wills. We will not hesitate to use this organisation again as needed

1 April 2026
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Reply from Chattertons Solicitors & Wealth Management

We are very happy to hear you received an excellent and efficient service. Thank you for your review.

Rated 5 out of 5 stars

Mrs Tina Hill dealt with our Power of…

Mrs Tina Hill dealt with our Power of Attorney.
We were advised on the cost,what would be the fee,and roughly how long it would take.
We were very impressed by her professionalism,and would recommend her to others.

25 March 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for leaving a review, it’s great to hear you were happy with the service.

Rated 5 out of 5 stars

Will Review

Tracy Griggs helped me update my Will and I found her to be extremely friendly, approachable, helpful and professional. I would certainly recommend Tracy and Chattertons.

1 April 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

Great service.

Chattertons recently guided us through our wills and powers of attorney. We were very satisfied with the service. They were professional, knowledgable and approachable.

1 April 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, the team will be delighted to receive your positive feedback.

Rated 5 out of 5 stars

Exceptional company

Exceptional company. Friendly and efficient. Special thanks go to Kate Lee at Newark and to Neil Jones and his team at Lincoln. I don't know how we'd have coped without your help.

1 April 2026
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Reply from Chattertons Solicitors & Wealth Management

We are very happy to hear you received an excellent and efficient service. Thank you for your review.

Rated 5 out of 5 stars

Very Quick working!

Very Quick working!

1 April 2026
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Reply from Chattertons Solicitors & Wealth Management

Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

Boston Chattertons

Boston Chattertons. Staff very friendly and helpful.
Needs were met with professional staff and requests sorted easily.

1 April 2026
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Reply from Chattertons Solicitors & Wealth Management

Great to hear you were happy with the service, thanks for the review!

Rated 5 out of 5 stars

Ben and his team at the Sleaford office…

Ben and his team at the Sleaford office were very approachable, friendly and professional in dealing with my negligence case over the two and a half years it took to conclude it . He was very informative and sympathetic towards my case and I was kept updated on the progress of the case and which experts needed to be contacted for advice, it all concluded with a favourable outcome so I would just like to say a big thank you to Ben and the team and would highly recommend him.

23 March 2026
Unprompted review
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Reply from Chattertons Solicitors & Wealth Management

We are really pleased to hear you were happy with the efficient service you received from Ben and the team. Thank you for your review.

Rated 5 out of 5 stars

Genuine and reliable financial advice

I found my experience with Chattertons very helpful. My advisor Michael Reeson has been very thorough, explains everything with clarity and he listens to my requirements for my pension plan. He has guided my investments and in a very short time it has grown considerably. I would definitely recommend Michael and Chattertons not just for pension advice but all financial guidance.

16 March 2026
Unprompted review
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

We are really pleased to hear you were happy with the efficient service you received from Michael. Thank you for your review.

Rated 5 out of 5 stars

The way you should do investment

I was amazed by the way they guided me through the process and helped me chose what I wanted. Michael Reeson who was my advisor listened to me and gave great advice that was simple and easy to understand for someone who is new to investing.
I have only been with Chatterton and Michael for a short while but I have come to build good relationship with them, I would highly recommend them if you are looking for an financial help or investment opportunities.

16 March 2026
Unprompted review
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, Michael will be delighted to receive your positive feedback.

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