Chatway Live Chat & AI Chatbot Reviews 251

amazing so good great service and live chat

Chatway Live Chat for my small business was fairly easy to setup. There was a small hiccup with using the app on my iPhone but Chatway has terrific Customer Service and the representatives were able to help me fix the problem and get the app working on my phone. I’m excited to use this new live chat feature to connect instantly with my customers on my business website.

Nice plugin, can be integrated easily and very convenient to use.

I love how this app gives my website and small business a big business flare. Customers can contact me in real time in a live chat and I'm able to answer questions immediately so that they can place their orders right away instead of waiting for me to respond via email. I was able to customize my chatbot and the hours I'm available along with my welcome message. Great app, and customer support is phenomenal, too. They promptly answer my questions and resolve any issues I'm having.

Love this live chat on our site. Easy to use!

Chatway is an amazing company. Their chat widget has been a game-changer for our website, significantly enhancing our ability to connect with potential clients. We've seen a noticeable increase in sales since integrating their solution.

What truly sets Chatway apart is their phenomenal client support. They are attentive, responsive, and genuinely listen to feedback, which makes the experience even better. If you're a business owner looking to boost engagement and drive sales, Chatway is the way to go!

Making it so easy to contact customers and answer questions from the storefront is like helping customers who walk into a shop.

Excellent customer service fast responder and knowledgeable about their platform

Chatway has been a huge help for our company! It’s easy to use, fast, and has made communicating with our customers so much simpler and more efficient. It’s truly a tool that has made a big difference for us. We recommend it to any business looking for a reliable live chat solution. Great job to the Chatway team for their work!

THEY PROFIVE EXCELLENT SERVICE FOR US. I MET DIFFERENT DIFFICULT QUESTIONS, THE ONLINE TECHNICAL HELP ME MUCH! IT'S SO NICE! AND THIS PLUGIN IS CHOSEN AFTER THOUSANDS OF CHOICES FOR ME. GOOD JOB!!

⭐️⭐️⭐️⭐️⭐️
Exceptional Support and Seamless Service !

I recently integrated ChatWay into my store and I must say the experience has been outstanding The platform itself is intuitive and effective but what truly sets ChatWay apart is their incredible customer support team also you can create your own logo and place it on your store with ease

When I reached out to have the Powered by Chatway branding removed from my store the team responded quickly and efficiently Rohan/Gal and Marvin were both extremely professional friendly and attentive

The entire process was handled with great care and the results were exactly what I was hoping for

No other chat has the features that this one has , an innovator and fresh air of features !

I recommend .

It's a great investment for both functionality and peace of mind

Thank you ChatWay for your commitment to excellence

Chatway's live chat feature is fantastic! It’s quick, efficient, and always available when I need help. Highly recommend!

I’ve been thoroughly impressed with both the quality of customer support and the intuitive design of this app.

From the moment I started using it, I found it easy to navigate, and whenever I had questions or needed assistance, the support team was quick to respond with helpful guidance.

Their commitment to ensuring a smooth user experience really sets them apart. In addition, the app itself offers a robust set of features that work seamlessly together, making it incredibly convenient to accomplish what I need.

Overall, it’s rare to find an app that excels both in functionality and in providing truly attentive customer service, and this one manages to do just that.

I recently integrated a chat feature on my website to give my clients and prospects the ability to interact with me realtime. I reviewed two potential products and Chatway was by far the superior product. It is user friendly, was easy to implement, and gives me the ability to engage via PC or mobile phone when I’m on the go. I highly recommend Chatway to anyone seeking an awesome product and exceptional client service team that will support you every step of the way!

Super easy to integrate and use to keep in touch with customers and answer questions. Great option with the addition of an IOS app to keep customers satisfied on the go wherever you are. The helpdesk always seems to be active if you ever have an issue with the service and is very nice.

Very intuitive and well-made chat ! Highly recommend!

One huge oversight. There is no user authentication with this chat widget, only on Shopify. How? That’s probably the most important thing for any product out there to know if they are getting a repeat customer messaging them.

Right now the product doesn’t recognize that who is messaging, so if your customer messages from mobile, tablet, or web, the chat widget will think it’s a completely different user and send a new message/ticket to your support staff creating completely more work and confusion for the staff.

I have asked them about this for Wordpress a couple times and they literally have told me they have no timeframe on when they will add this. 🤔

Well it is a couple months later and they have added other updates like the ability to “end a chat”. But not something as important as identifying and authenticating your user.

Am I missing something in how this is of such low importance to them and how they are willing to tell me things about this that are untrue.

I have a software company, I know authentication does not take months.

I even asked them if I could have my team build it for me and they said they will not condone it. I understand that part though.

I want to use them because I love their user interface. But the part where I feel like they are lying to me just rubs me the wrong way and prompted this review.

This app has been working well for me as a website live chat option that comes directly to my android device. I have also integrated my facebook business page so it's messaged some through this app as well and i can respond to all in one convenient place. The only issue I have found is that the facebook messages notify me by email but not push notifications like the website chat does. Still works better than any other I have tried.

Chatway is an amazing app for websites! It’s incredibly easy to use—just download the app, and you’re ready to go. The new FAQ feature is a game changer! It allows you to create a list of commonly asked questions and answers. This makes it so easy for customers to find the information they need quickly and effortlessly. Plus, it’s 100% free! I’m very happy with it and highly recommend it!