Chawton Hill Chartered Surveyors Reviews 105

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Fantastic company. The cost for the full package was cheaper and more of an extensive survey than annything we’ve come across before. The Information included far surpassed any of our friends or famil... See more

Rated 5 out of 5 stars

We commissioned Chawton Hill for a full building survey. The quote was competitive and the booking process was smooth and hassle free. Since we lived abroad at the time of the survey we requested a ca... See more

Company replied

Rated 5 out of 5 stars

Chawton Hill were excellent. They provided prompt advice and responses to any questions. We got the full building survey for an older property and the surveyor - Mark Knight was very thorough, taking... See more

Company replied

Rated 4 out of 5 stars

Chawton Hill Chartered Surveyors demonstrated professionalism in their work, and their survey report was detailed and thorough. The surveyor also showed excellent client service, taking the time to cl... See more

Company replied

Company details

  1. Chartered Surveyor
  2. Building consultant
  3. Property Surveyor
  4. Surveyor

Written by the company

Established in 2001, we offer; RICS Building Surveys in London, Surrey, Kent, Suffolk & Gloucester | Residential & Commercial Building/Party Wall surveys | Health, Education, Flood/Fire building project specialists.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

105 reviews

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Rated 5 out of 5 stars

Excellent service

The surveyor Karl explained a lot of stuff about the house we surveyed on the site and spend a good amount of time after his survey answering questions about our extension plans and other general queries. Also we received prompt replies later on via email after we had questions about things which showed up on our Solicitor environmental search, drainage etc. Very happy with the service that i received.

14 November 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Jithesh, thank you for the 5 star review and very pleased you found the walk-around with your surveyor so useful.

Rated 5 out of 5 stars

Top company top surveyor!!

Top company top surveyor!!! Really liked the wAlk around after and the chance to talk things through. Highly recommended

2 November 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Paul, many thanks for the 5 stars & pleased you took the walk-around option. We are finding this 30 minute discussion at the property with your surveyor is very popular.

Rated 5 out of 5 stars

Recommended

Very happy with the survey content and depth from Steve.
A very valuable opportunity to have a walk around with Steve after his inspection to ask questions there and then - which assisted when the report arrived.
Excellent manner and would recommend to others.

11 October 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello, thank you for the 5 star review, I know Steve will be delighted with your feedback. We've had lots of positive comments on our free walk-around service, so I'm glad you took up this option.

Rated 5 out of 5 stars

Trustworthy company

Trustworthy company. They managed the booking with our estate agent. I found the surveyor very helpful and been able to ask him all our concerns.

8 October 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Bianca, thank you for your review and very pleased we were able to cover all your concerns with the property. We are always happy to talk through any issues a customer may have until they are 100% happy with the survey.

Rated 5 out of 5 stars

Chawton Hill were excellent from the…

Chawton Hill were excellent from the start.
The office staff were most helpful, providing advice and answering all our questions. We had the full building survey even though the property was less than 20 years old. Our surveyor, Mark Knight,
was a pleasure to deal with. He was very thorough in his 3 hour inspection and in the follow up verbal feedback, he was clear and helpful. The report was sent within a couple of days and was easy to follow and very detailed with plenty of pictures to illustrate the items referred to. This excellent service cost less than a previous survey that was done on a different property by another company. We would certainly use again and recommend to others.

7 October 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello John, thank you for your detailed review. I know Mark will be delighted with your comments.

Rated 5 out of 5 stars

Excellent

Helpful, responsive, good report and follow up, thanks!

5 October 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello David, thank you for the 5 stars, very much appreciated.

Rated 1 out of 5 stars

Booking error

Unfortunately we had a poor experience. We booked a survey only to have it cancelled due to administrative error as the surveyor had double booked. I cannot comment on the survey as we didn't get that far so will never know.

5 October 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Brett, we are again very sorry about the confusion over your original survey date. We spotted the issue within a couple of hours of the original confirmation email but unfortunately the next available date we could offer was understandably too late.

Rated 5 out of 5 stars

Excellent service

Excellent service. I chose Chawton Hill because of the walk around and was really pleased I did. Steve Holmes is experienced and knowledgeable and had completed the survey by the time we arrived, we didn't have major concerns about the structure of the building but this was reassuring nonetheless. However, we had a goodd idea of what we planned to do with the house, and walking around with Steve was incredibly helpful as we were able to get input at this early stage as to the feasibility of our plans. The written report is pretty standard, the walk around isn't and is what distinguishes this company from the others.

7 August 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Jill, thank you for the 5 stars & very pleased you took up the option of the walk-around after the survey. Like you, most of our customers find this 30 minutes or so really useful , particularly if you are considering developing your new dream home. BTW our projects team can also help with that when you are ready:)

Rated 5 out of 5 stars

Chawton Hill were excellent

Chawton Hill were excellent. They provided prompt advice and responses to any questions. We got the full building survey for an older property and the surveyor - Mark Knight was very thorough, taking the full 3 hours to inspect the property and the additional walkaround that is included was very good, and he even took longer than the 30mins stated to answer questions and thoroughly explain any issues. The report was sent within 5working days and was clear and easy to understand with plenty of pictures. Also good value by comparison.

6 August 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Brian, thank you for the review & pleased you took up the walk-around option. This is often an ideal way to quickly understand the condition of your potential new home & get some professional feedback on any development ideas you may have.

Rated 5 out of 5 stars

Chawton Hill Building Survey

Chawton Hill Building Survey

Overall very professional, prompt and friendly company. We were skeptical when we spoke to Chawton Hill, however they put our fears at rest by their wonderful service.

We requested for a Building Survey to be carried out for the property - 1920's 3 Bedroom Semi Detached property. Karl Grover, the surveyor was very professional and gave us an informed view of the property including our concerns and thoughts of our future extension plans. He walked us through the property on-site and issues identified right after the survey. The report was issued to us within 5 working days as promised and was very detailed.

Office Staff were very friendly and prompt in responding to our emails. We will not hesitate recommending and using their service in future.

Thank you.

7 July 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Jeevan, many thanks for the review & the recommendation. I'm pleased you decided to take our popular walk-around option & had the opportunity to discuss your future development plans with Karl. When you are ready please do get in touch with our projects team who may be able to help.

Rated 5 out of 5 stars

Fabulous from start to finish

Fabulous from start to finish
Appreciated the in-depth explanation about the service even before Id signed up. The booking process was easy and the cost competitive (Id never go with the cheapest). Survey report clear and well done. Really like their 'walk-around' service with the surveyor and the facility to call them about the survey weeks and months after.

I highly recommend them!

3 July 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Anshul, many thanks for the 5 stars. Glad you liked our walk-around service & we never close off a survey until you are 100% happy & we have answered all your questions.

Rated 5 out of 5 stars

Excellent service, by far the best

Excellent service, great communication all through the engagement, coverage, content and quality of the building survey report is second to none.

Overall, brilliant.

Regards
Suresh

2 July 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Suresh, thank you for the review, very much appreciated. I'll make sure the team sees your feedback.

Rated 5 out of 5 stars

Great communication

Great communication. Very happy with the quality of the work. Highly recommend.

2 July 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Marc, thank you for the 5 stars & the recommendation. The whole team will be very pleased.

Rated 5 out of 5 stars

Chawton Hill were great.

Chawton Hill were friendly, efficient and reasonably priced. I can't fault the service and I very much appreciated the 'walk around' with the surveyor.

8 June 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Jane, thank you for the 5 stars and feedback. Glad you liked the walk-around at the end of the survey, it's a free option that quiet a few customers take to discuss the property with an expert.

Rated 5 out of 5 stars

We found the surveyor's (Steve Holmes)…

We found the surveyor's (Steve Holmes) professional approach to be impressive as he guided us around the property during the physical walk through. We would rate this aspect of the service offered by this firm as a must.

29 May 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Ian, thank you for 5 star review for Steve. The free walk-around is a well like addition by many of our customers & gives potential new owners the opportunity to discuss the property & any development plans they may have with an expert.

Rated 5 out of 5 stars

excellent experience

I would like to share my excellent experience using this company for my home survey , They have been most helpful and professional nothing has been a problem to them ,especially when I’ve been asking them their opinions and advise , they have shown their expertise and knowledge when I’ve asked them questions with regards to building regulations and design etc. My property is an unusual build as a barn conversion they detected some key issues with the roof components , this was done using a special camera, and they highlighted some active woodworm
I was advised on the best actions for any issues that required attention .
I felt they went over and above just a standard survey dealing with my barrage of questions, I could not recommend these guys enough.

24 May 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Mr Canon, many thanks for the 5 star review. We often mention our free walk-around & reported repair costs but rarely highlight that once you book a survey with us, you have full access to your surveyor to ask as many questions you like until you have a thorough understanding of your potential new home.

Rated 4 out of 5 stars

Great Surveyor - would recommend

The surveyor I worked with from Chawton Hill was absolutely excellent. He gave me a really thorough walk through of the property, sent me an email of the points we discussed ahead of the survey and answered all my questions. The only reason I deducted a star was that the timing for the walk-around wasn't flexible (it had to be at 1pm) which meant I had to take time off work (well worth it though). I also prefered the format of another survey I received where each element of the building was rated green, yellow or red rather than an aggregate rating. That being said, I would definitely come back to this surveyor firm again and would highly recommend them.

12 May 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Katie, thank you for the review. We used to traffic light each report section but found it was easier for clients to place these in a single table so all the issues could be reviewed at a glance but I'll discuss your comments with the team to see if we need to do both. Thanks again.

Rated 5 out of 5 stars

Very helpful

Very helpful, quick, good follow up.

12 May 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Harvey, thank you for the 5 star review, much appreciated.

Rated 5 out of 5 stars

Very good Surveyor and Report

I was looking for a particular type of Survey and Chawton Hill were the only surveyor who could give me this information I required.

Our Surveyor on the day was Andrew Doggrell and he was so warm, helpful, knowledgeable and noticed a couple of things that other Surveyors would not have spotted. I could not fault him in anyway. The Report was comprehensive, easy to read and more than sufficient for our purposes.

5 May 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Sash, many thanks for the 5 star review. I know Andrew will be delighted with your comments & best wishes for your new home.

Rated 1 out of 5 stars

Avoid using this surveyor, see follow up comment

Had a full survey done and the surveyor failed to spot massive woodwork flight holes in the loft. There response was “ in hindsight he should have mentioned it”. Not been offered any refund or partial refund of the fee . Avoid.
FOLLOW UP. As per the other reviews where they have failed they seem to say that everything’s fine and nothings wrong in there replies. Be careful with your money, your buying a property at the end of the day and these guys should be professional and do there job properly before you commit, not after you get in your property!!

1 May 2019
Unprompted review
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Reply from Chawton Hill Chartered Surveyors

Hello Steve, following our various emails since your survey last October & you subsequently accepting our offer of a free follow up visit in March, I can see that our surveyor has confirmed that the loft timbers on both occasions were tested & reported as too dry for any active infestation. We also reported that they were structurally sound and the evidence of historic infestation had not affected the integrity of the timbers .

However you are correct, we should have highlighted the flight holes in the initial report for which we apologize but rest assured we would have flagged any issue with the loft timbers had there been a problem.

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