Joseph Cheaney & SonsReviews 

1,395
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting their durability and stylish designs. Many also highlight the excellent service, with staff often going above and beyond to assist, including efficient delivery and smooth exchange processes. However, some customers experienced issues with product sizing, finding shoes too tight or narrow despite advice to buy to size. A few other people also felt that delivery services from third-party carriers were unreliable, and some reported dissatisfaction with the refurbishment service, citing delays and changes in product appearance. There were also isolated complaints about product defects and negative interactions with customer service regarding product issues.

What people talk about most

Product

People report positive experiences with the product, often praising the craftsmanship, quality, and comfort... See more

Quality

Users describe positive interactions with quality, frequently praising the exceptional craftsmanship and... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, first-class,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the prompt and quick delivery of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from a tradition brand. I ordered a nice pair of oxfords which unfortunately were too tight for my feet. The quality of the shoes was impeccable and even if I had to send them b... See more

Rated 5 out of 5 stars

Absolutely outstanding pair of boots I ordered the tiger moth high leg boots in colour whisky.. absolutely perfect extremely well made very comfortable you can tell by how they are made that Joseph... See more

Rated 5 out of 5 stars

Many thanks to Ann and Met in Leeds for arranging a sole replacement on my much-loved boots– they’ve come back looking fantastic and with much better grip. I’m also very thankful to Kirsty from the cu... See more

Rated 5 out of 5 stars

I ordered a pair of “Dover” suede shoes in the sale plus some socks, polish, laces. The order arrived promptly but the shoes were too loose. I should have read additional notes on Cheaney website to a... See more


Company details

  1. #2 of 12 best companies in Shoe Factory
  2. #17 of 35 best companies in Boot Shop
  3. #4 of 9 best companies in Shoe repair shop
  4. #70 of 216 best companies in Shoe shop
  5. #1 of 9 best companies in Shoe Wholesaler
  6. #13 of 34 best companies in Formal menswear shop

Written by the company

At Cheaney, we believe that classic styles gain their reputation not by refusing to change, but through their ability to adapt to a world of constant variation - it is this innovation that has kept us at the forefront of English shoemaking for 135 years.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,395)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

It's an easy website to use

It's an easy website to use, with fast delivery, and the boots are of great quality. The website is user-friendly, offers prompt delivery, and the boots are of excellent quality.

2 January 2025
Rated 5 out of 5 stars

OMG Amazing

OMG ! What can I say. Absolutely beautiful. The quality, the fit, the leather (kudu), the craftsmanship….. I could go on and on. Needless to say I love them. Another perfect pair of boots from Cheaney.

2 January 2025
Rated 3 out of 5 stars

Service at ordering is good.

Service at ordering is good.
Shoes on delivery have not been inspected properly before despatch. A couple of finishing faults which I have noticed. On first opening a fault was spotted, the second one yesterday. Lovely shoes. Probably go back to C&J.

19 December 2024
Rated 5 out of 5 stars

Quality purchase

Great online purchase. Shoe size exactly as it should be. Suede shoes are robust yet very comfortable as expected from properly crafted products. Expensive but worth it. Will buy again. Postal service was quick and well informed.

29 November 2024
Rated 5 out of 5 stars

Wilfred semi-brogue

Excellent value for money shoe which is a timeless classic. Lovely burnishing two tone effect. Brought on the sale. Very pleased with speed of delivery.

27 December 2024
Rated 5 out of 5 stars

Consistent quality

I have been buying Cheaney shoes for over 25 years, the consistency of fit and overall quality is outstanding. As the old adage says, “you get what you pay for”.

27 December 2024

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