Joseph Cheaney & SonsReviews 

Many thanks to Ann and Met in Leeds for arranging a sole replacement on my much-loved boots– they’ve come back looking fantastic and with much better grip. I’m also very thankful to Kirsty from the customer service team for helping me with the a special order of two pairs of shoes, which I absolutely love! Thanks again for your patience and advice.

Ordered a pair of Bexhills from Cheaney.co.uk online and received (late, without notification of a mishap having occurred their end) a battered box with what looked like a worn pair of Bexhills (not worn to excess, of course, but enough to be not new: maybe a return … who knows). Anyway, the return happened relatively smoothly, but I still needed a new pair of shoes, what had now become URGENTLY TOMORROW for an important event. Called their shop in Spitalfields (Brushfield St) and was told they’d have the pair for me to try on the next day. Went round there, and, indeed, they had managed to get a pair for me in time. And this time NEW, UNWORN and looking quite fantastic (as Cheaney’s always do). Service at Spitalfields was excellent and I could wear my new shoes to said important event with joy and pride. Thus, A HUGE THANK YOU to staff at the Spitalfields shop! - After yet another damp squib of an online experience, virtuality seems ever less appealing, and shopping in a SHOP, talking to REAL PEOPLE, who know their stuff, is the way forward! THANK YOU SPITALFIELDS!!!

Placed my order, it arrived a few days later, no hassles and they are great looking shoes!!

I initially had a lot of problems with my password and was unable to place an order. And customer service were absolutely brilliant - I never write reviews, but for Cheaney I have made an exception. They even made a pair of shoes I had bought lighter for me, as I preferred the lighter version they used to sell.
Well done Cheaney Shoes and thank you

Arrived promptly

Cheaney should be ashamed of itself.

I received a pair of their loafers as a gift — brand new, in the box. Before even wearing them, I went to the Spitalfields store because they felt tight. The salesman told me to “wear them in” and even sold me a £60 shoe tree.

I trusted their advice. The result? Severe pain, shoe bites, and bleeding injuries. I provided photos of the damage and even sent a picture from the very first day I wore them.

Instead of accountability, Cheaney dismissed my injury, denied their own staff’s advice, and claimed the shoes were “worn.” They implied I was dishonest — twisting the facts to avoid responsibility.

And then came the most disgraceful part: during this dispute, their staff actually looked up my LinkedIn profile. That’s a blatant privacy breach, completely irrelevant to resolving the problem, and deeply unprofessional.

So let’s be clear: Cheaney’s so-called “heritage” and “craftsmanship” mean nothing when the reality is a brand that hides behind policies, gaslights customers, and crosses privacy boundaries rather than doing the right thing.

I’ve binned the shoes and I will never buy from Cheaney again. If you value your money, your dignity, or your privacy, stay away.

Great service from Cheaney Shoes. I bought a pair of “Dover”suede loafers but unfortunately Cheaney only make them in “F” fitting which they say will fit most people. My feet must be wider than most as they were too tight. The return procedure was easy and a credit was very quick. I am disappointed as I liked the shoes which are well made in Britain.

Service above and beyond!
Not only were the boots made to an exceptionally high standard but the service was first class throughout.
Really cannot recommend Cheaney and Sons highly enough.

Handmade shoes that fit like a glove. Dealing with Joseph Cheaney is a delight and I have no hesitation in recommending them.

Bought a lovely pair of brown Oxfords in your sale. They have worn in really well and fit beautifully

My go to shoemaker for the last 12 years, wouldn’t go anywhere else

What can I say. This is the sixth pair of boots/shoes I’ve had from Cheaneys and even though they are expensive (to me!) I’d rather save up for them as I know I’m buying quality.

Quick delivery. Easy and free return service. Hassle free.

Exceptional service in the shop. prompt delivery of online orders. Good, well-made, long-lasting shoes

Great product, order easy, prompt delivery.

Fantastic shoes, great quality and fit. Quick delivery, great service when I needed to swap a pair for a different colour

As always fantastic shoes and service is fantastic as you would expect.
That said, they do need to change from DPD, as on two seperate orders they have failed to deliver as planned or delivered to the wrong address.

Fabulous quality good looking boots that will last a very long time. Easy online ordering and speedy delivery.

Fast delivery. Easy returns

Delivery was fantastic shoes were spot on