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3.4

Average

TrustScore 3.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

I did a big mistake chosen Cheap.co.uk

I am very indignant,I booked a car parking Leeds Bradford Airport during the Cheap.co.uk by mistake entered wrong return date, I noticed once paid for and I called them straight away, they promised to Call me back because the right person was not in the office. I had to call three times to get a negative response, they can not change the date or in any other way to help me. I hope that this company does not make mistakes and is always right ...

27 September 2013
Unprompted review
Rated 1 out of 5 stars

Apalling customer service - do not use!

We booked car parking at stansted through cheap.co.uk, and were amazed at their prices. Then we found out why they were cheap. The information in the email bore no ressemblance to what to happened - we were told to expect a 'livvered' (sic) driver, and told to go to short stay parking. In fact, a bloke in jeans was waiting for us at the drop-off point. Due to the incorrect information from the email, we had had to pay £3.00 to be in short stay for exactly one minute. We were told we could get a refund. More false information.
We had booked to return at 00.30 on the given date (allowing for delays), but then amended this to 23.30 with the driver, who changed the paperwork and assured us we need do more. On the return date, an extremely rude and charmless man from the office rang, and very rudely me told I would have to pay an excess, they had not noted the change of time, that any amendments need to be done online, that I was stupid to have gone into short stay parking.
I asked why there was a discrepancy of information, why his colleague noted the change of time, and did not tell me it needed to be done online, and got only rudeness in response.
I then was able to change the time (still down at 00.30 for the next day), over the telephone - not online.
This company is extremely unprofessional, and while the drivers are pleasant, the company has no consistency of information, and the attitude of the office staff is unelievably bad.
Do not be tempted by these prices - I feel I have been treated unfairly (ripped off, actually), and spoken to in the rudest way imaginable. Stay away from this firm.

6 August 2012
Unprompted review
Rated 5 out of 5 stars

Excellent prices and so Easy!

We used Cheap to find parking for our last holiday, and prices were so good we ended up booking a Meet & Greet cheaper than some sites wanted for an off airport car park. Wouldn't hesitate to recommend them, and have booked again for our next holiday

27 July 2012
Unprompted review
Rated 5 out of 5 stars

Excellent service

Saved about 15% by using this website,which is always a good thing,easy to use website,over all a good experience.

14 July 2012
Unprompted review
Rated 5 out of 5 stars

Simples !

Easy to use, and found what I needed at a really good rate. I was booking airport car parking and with the discount I recieved this site offered it the cheapest.

6 July 2012
Unprompted review

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