Will not honor their defect policy
We have dealt with this company for more than three years without any issues. We recently ordered two large vests. One was much smaller than the other one. We wanted resolution. We sent an email and followed their rules. They said they responded to our claim but they did not. I sent another email. They claimed they had responded but we searched our email addresses including junk but there was nothing except for a defect claim we made a year prior. They asked what we wanted as a resolution and I told them I wanted a credit for the item as well as proof of their original response. They sent a link to resubmit the claim. Again I followed their rules to the letter. They said it was not good enough. They closed the claim and they told us they would no longer fulfill any orders for us.