AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS – Complete Scam and Nightmare Experience
This company deliberately misled us from the very beginning. They offered two round-trip tickets that appeared to be from BestAirFares, but all confirmation emails came from cheapflightservice.com. They charged our credit card immediately, then proceeded to string us along with excuses until the very last minute.
At that point, they suddenly claimed the airline had "cancelled the reservations due to overbooking." We immediately suspected we were being scammed — and unfortunately, that feeling was correct.
We are now in a months-long battle trying to get our refund. The runaround has been endless. Every time we call, they say the department isn’t available, a supervisor will call back in 2 hours or simply tell us to “be patient” or “check with your bank.” We’ve heard the same script repeatedly.
Today (April 10, 2026), I called again for a refund update (one of many calls since February 8, 2026) and got the exact same nonsense. No one is ever available. No one ever calls back. No progress is ever made.
We have already filed a formal dispute with our bank and provided all the evidence we have. I strongly recommend anyone who has been victimized by this company do the same.
This is not a legitimate travel agency — it’s a fraudulent operation that takes your money and disappears when it’s time to deliver. If anyone from Best Airfares or CheapFlightService wants to challenge this review, feel free — I have all the emails, booking references, and call logs. I will also be posting this on your site as well.
Stay far away. Save your money and book directly with the airline.