Cheapflyshop US Reviews 66

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional demeanor, highlighting their ability to provide multiple options and resolve complex issues efficiently. The customer service is frequently described as top-notch, with many people appreciating the personalized and understanding approach, leading to a seamless booking process and overall excellent service. However, some customers reported issues with receiving tickets after purchase despite booking confirmation, and a few mentioned experiencing unhelpful interactions with customer service, including being hung up on or receiving conflicting information.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers expressed appreciation for the care,... See more

Service

Clients share positive opinions on service, frequently highlighting the efficiency and helpfulness of the... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers frequently praise agents like Sophia,... See more

Based on these reviews

Rated 5 out of 5 stars

Ms. Daisy went above and beyond to ensure that I was satisfied with my flight arrangements. She called me to complete the itinerary and was very patient and understanding when I was not yet convinced... See more

Rated 5 out of 5 stars

God bless Sarah, she was amazing and very understanding. I really appreciate her help, she was wonderful with the way she handled my booking. I am very glad she handled my request so efficiently and q... See more

Rated 5 out of 5 stars

Kennon was a great help making sure I was given a good ticket and reassuring a safe travel. He had helped me get last minute changes in flights which guaranteed my stay on my vacation.

Rated 5 out of 5 stars

I have been with Sarah on the phone for nearly an hour. She had been courteous and professional throughout the conversation. She provided me multiple options but due to my special circumstances, I end... See more

Rated 1 out of 5 stars

Avoid this website at all costs, they promise a ridiculous low price and then say they will contact airline but in the meantime they take your credit card and bill you the cheap price, later they call... See more

Rated 1 out of 5 stars

If you value your money and your time do not use this cheapfly my wife used them and they never sent the money to the car rental place and has been try to get the cash back. They have hung up on her a... See more

Rated 5 out of 5 stars

Kennon was amazing. He took care of my last minute flight request so quickly and efficiently. I recommend him and he deserves a raise and treats his customers amazingly! Top notch service!

Rated 5 out of 5 stars

Daisy was mostly helpful, very professionnal, curtuous There was complicated issues with the airlines réservation and she was quick to solve this issues..she is very knowledgeable . I will certa... See more

Rated 5 out of 5 stars

Good evening.. I wanted to take a moment to point out that Hazel was extremely patient with me today and helped me with some questions and concerns. I want to commend her for her professional... See more

Rated 5 out of 5 stars

I had received the best assistance with support from Eva Smith. She made sure the information was correct, made sure I understood the final plan, She knew her stuff! Thank you Eva!

Rated 5 out of 5 stars

Daisy was very helpful when a seat issue came to your teams attention. She was knowledgeable on other seating arrangements & flights. Thank you.

Rated 5 out of 5 stars

I dealt with Daisy at Cheapflyshop. She was very polite and very resourceful. Worked very hard to provide an impeccable customer service. I hope she gets the recognition from her superiors

Rated 5 out of 5 stars

Kennon was great. He helped me with patience because we are seniors. Then hours later he helped my girlfriend get on the same flight. Kennon is a great representative for your company.

Rated 5 out of 5 stars

Harsh helped me with my booking with a lot of patience. Explaining about airlines, route, date of availability and the best price available. He was so nice. He got the job done so perfectly. I reco... See more

Company replied

Rated 5 out of 5 stars

Dear Neo, I wanted to take a moment to express my sincere gratitude for the outstanding support I received from your customer service team. I recently had to cancel my flight, and I was pleasa... See more

Rated 5 out of 5 stars

Eva Smith was the person who helped me to navigate regarding my flight reservation and the cancelation of it. By mistake I selected the flights from alternative airport, the departure and the arrival... See more

Rated 5 out of 5 stars

The gentleman helping me was eager to help me. I was panicked and confused but he reassured me and went above and beyond to secure my tickets.

Rated 5 out of 5 stars

Daisy was very helpful, polite and prompt in replying and handling our trip. Will be using your services again for travel.

Rated 5 out of 5 stars

I really like the way Neo explained and the process of booking my flight. He is very knowledgeable and helpful person.

Rated 4 out of 5 stars

I booked and paid online but unfortunately they could not honour the original ticket or the price. Daisy helped me rebook my flight at a higher cost with a different airline at different times. I... See more

Rated 4 out of 5 stars

Eva is very clear with what she is saying, she checks before confirming the information. I wish there were more Eva Smiths!!! Thank you

Rated 4 out of 5 stars

Hazel in customer service was able to help solve booking/billing problem.

Rated 4 out of 5 stars

Very acurate and useful; precise information and good service with Marc..

Rated 5 out of 5 stars

Alex was very professional and helpful. He provided timely solutions to my travel needs. Excellent service.

Rated 5 out of 5 stars

Kenon....helped me alot...this guy was good with dealing and have patience...humble nature...even if i was quite angry ..because..of .booking was not proper...but he was behaving good ...and gave me b... See more

Rated 5 out of 5 stars

Noe was very helpful, patient and understanding. He took the time to explain and resolve my concerns.

Rated 5 out of 5 stars

Thank you Kennon for the amazing, excellent work. Very best customer service, very patiently answering my questions. Very comfortable talking to Kennon in booking my tickets.

Rated 5 out of 5 stars

Hazel was excellent and very informative. I appreciate the service that she provided and looking her working with me again.

Rated 5 out of 5 stars

Kennon was very patient and helpful with helping us to get out ticket to Nairobi.

Rated 5 out of 5 stars

I'm happy with service provider Mss.Daisy ! very willing and respectful! Thank you!

Rated 5 out of 5 stars

Eva Smith is wonderful... she took the time to walk me thru everything and made me feel comfortable 😌

Rated 5 out of 5 stars

Daisy was very helpful and followed through to get me great flights like she said that she would

Rated 5 out of 5 stars

Daisy was exceptional and so helpful!! I hope I can speak to her the next time I need to beeok a flight!!

Rated 5 out of 5 stars

Gary was very helpful he gave good advise and helped me with my travel needs

Rated 5 out of 5 stars

Paul blake is really helpful and polite. He rescheduled my tickets without any hassle and answered all my queries. I really recommend him to get your stuff done.

Rated 5 out of 5 stars

Sarah was very professional and helpful with getting my booking issue resolved I appreciate her expertise


Company details

  1. Travel agent

Written by the company

We are a trusted OTA (Online Travel Agency) offering the best flight comparison options — not just cheap fares, but smart and compatible results for every search type. Our easy booking process allows you to confirm your flights in just a few simple steps. Backed by a team well-versed in all aspects of travel, our dedicated sales and support agents are always available to assist with flights, vacation packages, hotel-only bookings, car rentals, and more. We go beyond just bookings — offering guidance on travel requirements, destination insights, and compliance updates, especially when travellers face uncertainty. Whether you're a first-time traveller or a frequent flyer, our support is tailored to your unique needs, ensuring a smooth and stress-free experience every time.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

66 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have been with Sarah on the phone for…

I have been with Sarah on the phone for nearly an hour. She had been courteous and professional throughout the conversation. She provided me multiple options but due to my special circumstances, I ended up needing to get a refund. She helped me expedite my refunds. I appreciate her help.

10 August 2025
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