Cheapsprinklers Reviews 3

Be careful ordering here, they do not stand behind their shipping guarantee on their website and customer service will hang up on you when you call to discuss it. If you need it on a specific date I wouldn't count on it. Placed my order on a Wed, their website said it would be delivered on Sat, checked back on Friday to see if it had shipped because I hadn't received any shipping updates, and now the order confirmation website says Sunday. When I spoke to the customer service person, she said they guarantee orders placed by 11AM ship that day however my order wasn't shipped on Thursday and probably wouldn't ship on Friday if I hadn't called. The person I spoke to disputed the "guaranteed promise", offered to cancel my order and then hung up on me.

I am double charged for shipping since integration with PayPal filled in the wrong address. Upon posting a review, I had the below interaction. Amazon simply sets the standard. Posted in a reverse order, not redacted

Jan 8, 2024 11:32:07 pm - Tomas Cerny
Thank you, now you blame me. I shared my experience; that is all.

Jan 8, 2024 11:22:18 pm - Cheapsprinklers.com
We shipped to the address you provided. It's as simple as that. You provided the wrong address. Our system does not determine where to ship orders, ever. Our return policy is clearly stated online, primarily for people like you who try to blame everyone else for their own problems. The majority of our customers appreciate our low prices and have self-responsibility. We appreciate you taking your business to Amazon in the future.

Jan 8, 2024 10:55:15 pm - Tomas Cerny
Thank you for your response. I did not claim to be double charged on the order. I claim to be double charged by mailing. (1) I did not fill out the wrong address since I have address autofill - whether it is an issue with Paypal integration or not, I am the victim of an issue and I am not a detective (2) you offered a refund that had some strange subtraction (paid $24, refund offered for $10). It is unpleasant for me and for you as well. I wanted to refund the full amount or deliver to the correct address. Between the two options I was given to pay for shipment or accept a refund of $10, I was not left much room. Still, your restocking fee in this situation could have been voided. I leave a review reflecting on my experience, i typically do not leave reviews unless very happy or very unhappy.. which is, I go to Amazon next time. I know they are more expensive, but this simply did not happen to me there.

Jan 8, 2024 10:16:11 pm - Cheapsprinklers.com
Hey Tomas! Thanks for taking the time to leave us some feedback! You were not double charged for shipping. You required us to ship your order to you twice. Unfortunately, you gave us the wrong address, so the package was returned to us. We offered you a refund, but instead, you wanted the product sent to a different address for a second time. Unfortunately, we cannot afford to send every package to all our customers twice. To be fair to all our customers, we did ask for you to pay for the second shipment. Reviews mean a ton to our small business, if you think we did better than 1 star we would appreciate a reconsideration. Thanks for your business!