Checkboard Reviews 144

Quick and responsive and friendly assistance with great knowledge of the process and happy to help

Very responsive and made the process very swift and simple

Wandile and the team at Checkboard have been outstanding in resolving our issues with regards to completing checkboard. Wandile called me and talked me through the entire process step by step and painstakingly talked me through every field. Without Wandile and his dedication to get this resolved I would not have been able to complete this.

Superbly professional, punctual and friendly service.

I had some issues with uploading/scanning My ID documents, I entered the online chat through the help centre and the matter was resolved and my ID check was finalised for my landlord within the same day, evidently they really care about and value there customers.

Excellent 10/10 would recommend ✅👍

Quick and helpful agent, good service, although the initial process did take 15-20 minutes, not the 5 minutes stated in the first message, as pasting the link was a bit problematical and you need documents, passport etc ready which I didn’t. Thanks

The app is exceptionally frustrating, it does not work smoothly at any point. It kept going in loops, each section would get to a point and not work/session would expire even though you were trying over and over. I would refresh the app, go back in, it would not have recorded everything, start over. It would be saying upload a doc and then you would press okay and it would take you back to the address section having wiped your details over and over. Adding the address history dates via the calendar was not set up clearly- it would keep jumping to the present date but would not tell you what was wrong for another example. The id scan and face id i had to do 10 times plus before it worked, it would reject scan, then i would exit app and come back and it would then no longer say expired, but pending. Then i would come back and it would say expired. Took enormous amout of reverse engineering to figure it out, try guess what the app might to next. I would give up, come back when it was looping at a certain point and it would have erased the sections progress after previously telling me 'no internet' (whilst my wifi was fine on all other devices) and started looping. Had to get my parents to use the app too and it was even worse for them. Honestly worst experience ever. Never write reviews but had to say something.

Mr Zondo was brilliant on the telephone to me. I give him 5 stars. I do not like the app though. It is slow and frustrating.

Great service app was easy to use had one issue but Wandild helped very quickly and issue was resolved

It was incredibly frustrating until I spoke to a customer service agent and then all went swimmingly

The support is always on standby and eager to help. Wandile responded to my queries in a timely manner while offering helpful solutions.

Both me and my husband , are extremely happy with the service from the professionals at checkboard, they were there every step of the way , if you needed them!
Excellent! Mrs Bannister

Letlotlo - Thank you for your help.
I have been facing this since last night.
You not only understood my problem but help me will quick resolution.
You were really patient and help timely resolve my issue.
Thanks once again and keep up the great work.
Regards
Vivek

The support team was a massive help to me. I found the process very stressful - mainly because the requesting solicitor had no idea of how to use the app. The instructions they sent were not relevant and they didn't send me the vl link until yesterday after I realised I needed it and had to request it Some sort of instruction is needed before sending out to clients who end up floundering like I did.

Super easy to use and simple to understand!

Problem with sending my check to AV Rillo.
Given advice to refresh/log out of app. No joy with this still having a problem
Agent the said they could generate my report with my consent and send it for me.
I gave my consent and the report was generated and sent.
Very pleasant and efficient service much appreciated.

Wandile was incredibly helpful in sorting out an issue, patient and calm ensuring they I understood what I needed to do to resolve the issue.

The app doesn't work on my Android phone so had to use my mum's iPhone and even then it would crash sometimes. I also I couldn't complete the job check as the screen wouldn't let me scroll down to save it.

Wandile really helped us to sort out the problem we were having with the Checkboard app.

I spoke to a very helpful man who sorted out a issue I had. Very friendly. And put my mind at ease