Cheerstravel Reviews 582

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 577 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professionalism, making the booking process smooth and stress-free. Many people highlight the excellent customer service, noting the personalized attention and efficient handling of details, even in complex situations. The service provided is often described as outstanding, with consumers appreciating the quick responses and the ease of securing flights at competitive prices. However, some customers reported issues with flight availability after booking online and being advised to call to confirm, only to find the price had increased. A few people also mentioned concerns about the cost of infant tickets compared to airline direct pricing.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Booking process

Reviewers highlight positive aspects of the booking process. Customers consistently praise the ease and... See more

Service

Customers had positive experiences with service. Many reviewers praised the staff for their kindness,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and responsiveness of... See more

Price

People report positive experiences with price. Many customers were pleasantly surprised by the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Leo at Cheers Travel enough. I had to urgently arrange flights to the UK to see my mum, who is sadly dying, and Leo handled everything with genuine empathy, patience and professionalism.... See more

Rated 5 out of 5 stars

What a customer service. I was dealing with Becky to book a 3 international air tickes to Sri Lanka. It was so hectic due to using overseas debit card. It took almost 2 days. But Becky was so patien... See more

Rated 5 out of 5 stars

I was looking to fly urgently to see my critically ill mum. Found it hard to book it online. Suzanne was amazing with customer sevice. She went above and beyond to help me as I had a medic... See more

Rated 5 out of 5 stars

I’m very satisfied with the service provided by this travel agency. The ticket booking process was smooth and quick. The staff especially Preeti and John were polite, responsive, and provided all the... See more


Company details

  1. Travel agent
  2. Tour operator
  3. Travel deals

Written by the company

We are a company of trusted, passionate travel specialist who create customized itineraries to different destinations. Our trips are completely based around your interests and schedule—they are one-of-a-kind experiences that are as unique as you are. We are constantly circling the globe in order to provide you with cutting-edge destination knowledge and personalized, well-planned itineraries that come complete with expert guides with on-the-ground spontaneity, and the perfect place to relax at the end of the day. Cheers Travel is not only committed to providing you with an unforgettable and inspiring trip, we’re also committed to ensuring your happiness and comfort throughout. When you travel with us, you can feel confident knowing we have staff 24*7 who are available to accommodate your wishes and needs. From the moment you pick up the phone to after you return home, Cheers Travel ensures that your journey is seamless, authentic, and beyond what you had imagined.


Contact info

4.9

Excellent

TrustScore 5 out of 5

582 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Here’s a warm and professional review…

Here’s a warm and professional review you can post:

I had an amazing experience with Prince from Cheer Travels while booking my flight tickets. He was extremely professional, patient, and helpful throughout the entire process. He made everything so smooth and stress-free, and always responded quickly to my questions.

Prince went above and beyond to find the best options and made sure I was comfortable with every detail before confirming the booking. His customer service and friendly nature truly stand out.

Highly recommend Prince and Cheer Travels to anyone looking for reliable and genuine travel assistance. Thank you again for your excellent service!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Selena was super helpful and patient with my bookings to the USA when there was an issue with the airline. She investigated the problem, explained everything and remained patient until it was completely resolved and my bookings were complete. There was no rush to get it completed so she could move on to the next call. Thank you Selena.

12 May 2026
Unprompted review
Rated 4 out of 5 stars

Great company to deal with

Booked online at a great price to only be told the floght was no longer available (after payment had been made). Had to call to discuss and ended up booking an alternative more expensive flight. The people we delt with were great and so helpful. We also had to change our flight 2 weeks prior to travel due to changes made by emirates that no longer aligned with our travel plans and the company especially Christina, were fantastic to deal with

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Lisa did a great job assisting me with…

Lisa did a great job assisting me with booking my flight tickets. She was very helpful, professional, and made the whole process smooth and stress-free. Really appreciate her excellent customer service!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Hassle-free and ready to go

Christina made everything so easy and stress-free. She responded to my enquiry immediately, which made the whole experience seamless and enjoyable. Definitely would recommend her!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Nelson was very helpful and responsive

Nelson was very helpful and responsive, immediately resolving my issue when I had been stressed with my flight booking being unsuccessful. While I had to figure details out and translate between two languages for my parents in real time, he was very patient and held the line for me. He explains details clearly and leads through steps with great clarity. Nelson's customer service is absolutely stellar and made the booking process extremely easy to work with.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Incredible service! Definitely recommend!

Bill from Cheerstravel was absolutely fantastic! He went out of his way to help me get the flights I needed. He was professional and so nice to talk to. I highly recommend Cheerstravel and will happily book with them in the future!

4 May 2026
Unprompted review
Rated 4 out of 5 stars

Prince was super helpful

At first it was a little confusing as when I booked my ticket it said they had run out of seats and couldn’t book me, but The agent Prince who I called to sort it out was super helpful and lovely and got me booked in for my flights no worries! So grateful for his help!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Christina at cheers travels looked…

Christina at cheers travels looked after my Bookings. Did an absolute awesome job. Keep me informed of a couple of changes all the way through made new arrangements which kept my schedule spot on. Absolute awesome team. Couldn’t recommend anyone better.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick and Legit

I Received a call from an employee while I was on Checkout to ensure everything was ok, that was nice.
Overall effortless experience, booked a last minute flight to Delhi and it was great to deal with Cheers Travel

22 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look