Chefs Flavours Reviews 493

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the fast delivery and the high quality of the products received. Many people appreciate the efficient order processing and the careful packaging, ensuring items arrive in perfect condition. The wide range of products and flavors available is also a significant positive for many consumers. However, some people were dissatisfied with the dwindling selection of certain flavors, noting that some previously available options are no longer in stock. A few other people also felt that the taste of some "new and improved" flavors had changed from their original versions.

What people talk about most

Delivery service

Users describe positive interactions with delivery services, consistently praising the speed and efficiency... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the superb concentrates and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and quick... See more

Order

People report positive experiences with order processing and delivery. Customers frequently praise the fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always good delivery never ever messed an order up and these guys they give you the bottle tops to make your concentrates useable if you mix by weight and not syringe, unlike other tight fisted vender... See more

Company replied

Rated 5 out of 5 stars

I've tried all the flavours I ordered from you, in the Bogan RDA at 60 watts with a 0.13 single coil and every flavour is spot on (captains custard ,strawberry milkshake bottles, jam roly poly and Ba... See more

Company replied

Rated 5 out of 5 stars

I've been purchasing supplies from Chef's for many years, and they've never disappointed. Always prompt response and delivery of quality products. The other advantage is that they have a great range... See more

Company replied

Rated 5 out of 5 stars

I am a regular Customer & find the service excellent, unlike some retailers and manufactures there are always long dates on the stock so no wasted purchases. The juices are always excellent value... See more

Company replied


Company details

  1. #19 of 67 best companies in Flavours, fragrances and aroma Supplier
  2. #55 of 129 best companies in Electronic cigarette store
  3. #51 of 124 best companies in Vaporiser shop

Written by the company

Flavour concentrates from around the world!


Contact info

4.8

Excellent

TrustScore 5 out of 5

493 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, no leakes. Cheers 👍

2 July 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks for the 5 stars, Ken!
- Megan

Rated 4 out of 5 stars

Order not received, Customer Services not responding

I have not yet received my parcel after one week with no estimated delivery date. I received an email 6 days ago from DPD with the tracking no.
When I use the DPD tracking page it tells me the parcel is stuck in the depot due to an “unexpected issue in my area”. However, I have seen the DPD van driving around my area and also checked the website for any service disruptions and it says that there are “currently no delays to service throughout our network”. There has been no update now for several days. I sent an email to Chefs Flavours customer service which as yet has been ignored. Not even an acknowledgment.
UPDATE 24/7/24 - Customer services did indeed respond on Monday as per the reply below. Megan was very helpful and apologetic and re-sent the order which I received 2 days later. Hopefully they will address this issue with DPD so that it isn't repeated and we can go back to the impeccable service I had become used to from Chef's Flavours.

19 July 2024
Unprompted review
Chefs Flavours logo

Reply from Chefs Flavours

Hi Stuart,

Thanks for your feedback. Unfortunately, your original email on Friday landed in our spam folder and was picked up and replied to on Monday morning.
I have arranged for a full re-send to be dispatched to you, and hopefully this will be with you very soon.

If there's anything else we can help with, please let us know :)

Kind regards,
Megan

Rated 5 out of 5 stars

Fast shipping great service

Always fantastic to deal with. Great service super fast shipping international, highly recommended

22 February 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thank you for the great review, Emma!
- Megan

Rated 5 out of 5 stars

Excellent

Been ordering for years, awesome service every time and will keep coming back. Supreme.

15 July 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks so much for the great review!
- Megan

Rated 5 out of 5 stars

Chefs are very helpful and I love when…

Chefs are very helpful and I love when they send me a little gift for free with my order highly recommend chefs to anyone thinking of doing ABIT of DIY vape juice.

15 July 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks for your review, David! Happy to hear you had a great experience with us :)
- Megan

Rated 4 out of 5 stars

Ordered

Ordered, paid for and delivered quickly. Perfectly packaged !!

2 July 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thank you, Mark!
- Megan

Rated 5 out of 5 stars

Great shopping experience

I bought TFA Grape juice at very good price. I had to pay import tax to Slovenia but even with this price was good. I love TFA Grape juice aroma and I didn't find it anywhere in EU with shipping to Slovenia

17 June 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks for the 5 stars, Tadej!
- Megan

Rated 5 out of 5 stars

Fast

Fast, accurate and timely delivery

14 June 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thank you, Vlad!
- Megan

Rated 4 out of 5 stars

Sent me a wrong concentrate

Sent me a wrong concentrate, but rectified it and let me keep tje wrong bottle. Good service would recommend to all

4 June 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks so much for your review, Gary! Glad we could resolve that for you :)
- Megan

Rated 5 out of 5 stars

Everything great

Everything great. A good and wide range of flavours. Fast delivery. Good declaration for german customs.

11 June 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks so much for your great review, Kurt!
- Megan

Rated 5 out of 5 stars

Huge choice

Huge choice, great quality flavours, quick delivery, good price.

10 June 2024
Chefs Flavours logo

Reply from Chefs Flavours

Thanks so much for your 5 star review, Bill!
- Megan

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