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See what reviewers are saying
Love the Joule BUT now I cannot sign in. Says the password/email I always used is incorrect. Tried to reset password but got no email in response to multiple attempts. There appears to be no othe... See more
Company replied
I signed up and paid for a Studiopass membership a few days ago. Tried to login today and failed. Repeated attempts to reset the password have failed. There is NO SUPPORT without logging in - that... See more
Company replied
The Joule works. The company Chefsteps however is what this review is based on. They are very deceptive. When I purchased the Joule several years ago you had to purchase a Premier lifetime membersh... See more
Company details
Information provided by various external sources
Joule Sous Vide by ChefSteps is the smartest, smallest, and most powerful sous vide tool on the market. Want to make a perfect steak? How ’bout a juicy, tender chicken breast? Just pick what you want to cook, and Joule will make sure it turns out perfect, every time. Joule was created by ChefSteps, a smart kitchen product company. ChefSteps is currently hard at work on new Joule tools, features, and services that will prove integral to the kitchen of the future, and we’re making it a reality one product at a time.
Contact info
1501 Pike Pl, #600, 98101, Seattle, WA, United States
- customerexperience@chefsteps.com
- chefsteps.com
1.4
Bad
1K reviews
Hasn’t replied to negative reviews
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Here's the latest buzz...
It's a great sous vide machine. Android software works great. The unit was silent the first use. Since then it has developed the same buzzing sound that many others have mentioned.
19 April 2018
Unprompted review
Reply from ChefSteps
Hi Dale!
Thank you so much for your feedback! We are glad to hear you have been enjoying Joule! Please don't hesitate to submit a support ticket in regards to the noise issue you have been experiencing with Joule and we will be happy to troubleshoot! Please visit support.chefsteps.com.
-The ChefSteps Customer Experience Team
Wonderful!
I love Joule! It's a true game changer and opens up a culinary world previously inaccessible to newbies like myself!
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Jason! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
Love my Joule!
I was a bit of a nervous beginner when I first received my Joule sous vide circulator. But I have now used it for many dishes and everything came out better than I could have imagined. The recipes on the ChefSteps website are very helpful but I am now confidant about converting my extensive recipe collection for the Joule.
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
I have two joules
I have two joules. We love the units. Excellent quality and easy to use. We love all the helpful hints and recipes.
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Steven! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
Great product and software, white top model is a little janky
Great product and software, but my top/light fixture broke after a few days.
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Shiv! We’re glad to hear that you’re loving your Joule!
We would love for you to submit a support ticket so we can assist with the top cap issue you are having. Please visit support.chefsteps.com.
-The ChefSteps Customer Experience Team
Joule works perfectly!
Joule works perfectly and I have had no issues at all with it. I love the small size and quick and accurate heating and it sits solidly in a pot with no clamp needed. The app is slick and fun to use and will become more useful as more content is added. Some changes I would like to see are:
1. Allow for controlling without a phone, perhaps by utilizing a separate simple stand alone device (I do appreciate the small size of Joule and understand the lack of buttons helps to keep it small).
2, Add a function to automatically stop after a set amount of time.
3. Let me use the app on my phone without automatically trying to connect so that I can review recipes while away from Joule.
4. Add more content to the app along with some filters and a favorites section.
19 April 2018
Unprompted review
Reply from ChefSteps
Hi Sherry, thanks so much for leaving a review! We really appreciate you taking the time to give us your honest thoughts on Joule and the Joule app, and we'll make sure they're forwarded on to the appropriate teams. Please always feel free to submit your questions, comments and other feedback to support.chefsteps.com!
Thanks once again!
Lori with ChefSteps Customer Experience
Awesome customer service.
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Randy!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, John! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
Love how sleek and small the Joule is
Love how sleek and small the Joule is. Does an excellent job. The apps super easy to use. Thanks ChefSteps.
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
The Joule is a great kitchen gadget…
The Joule is a great kitchen gadget that is easy to use. It is great for helping with timing in preparing meals because the finish time and 'doneness' can be held for hours. Chef steps also has many fun and interesting recipes to try. I got mine as a gift but would have bought one earlier on my own had I known how versatile and fun it is to cook with.
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
Joule is an excellent product.
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Bev! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
I have no problems with the device and…
I have no problems with the device and am very happy with my purchase.
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Milton! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
The joule works flawlessly
The joule works flawlessly.
The recipes work.
I only wish there were more recipes.
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, George! We’re glad to hear that you’re loving your Joule and really appreciate your feedback here.
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
Follow the recipes
Follow the recipes, and they will come out perfect every time. Love love love my Joule!
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Carol! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
Sous Vide Rocks
We've been using our Joule for about 3 months. Pork chops, steaks, chicken breasts, chicken thighs, 7 lb prime rib, pork loin, pork tenderloin, ++. Needed to find the correct temperatures to meet our desires, but everything comes out great. Like a slow cooker in some ways, set it and forget it, as the temp continues until you are ready to move on. Love the app to decide everything, and love that it goes into a drawer when not being used. WE ARE BIG FANS of the Joule, and ChefSteps recipes. A brother-in-law bought a different brand, he's not very happy with it, but loves using ChefSteps recipes.
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, David! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
Excellent and amazing customer service!!
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Francois! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
I’ve been a fan and have been following…
I’ve been a fan and have been following ChefSteps for years. Love their videos, recipes, ideas. I also bought Joule and have not looked back. Thank you.
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Dre! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
-The ChefSteps Customer Experience Team
I love the simplicity of Joule
I love the simplicity of Joule. I wish the app had more recipes. I like the video demos with the recipes. I also think having a manual way to operate would be nice- sometimes technology can be screwy
19 April 2018
Unprompted review
Reply from ChefSteps
Hi Tina, thank you so much for taking the time to leave a review and for your feedback here!
We also wanted to let you know that we’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
They make good products
They make good products. I use my Joule every other night. All the recipes have come out perfect.
I wish they would put out more recipes for veggies in the joule instead of having to go to other sites to find them. They haven't added new recipes to the Joule app in a while. They haven't added new videos on their YouTube channel, which I miss "fizzy fruit" was great. I would like to see cheese or tofu made with Joule in the app like Anova.
The app and site works great, but it's seems abandoned. The have guest chef's come in, but nothing in house in a long while. Also very few things featuring their own products lately.
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, Jay! We’re glad to hear that you’re enjoying your Joule and really appreciate your feedback here regarding the recipes and chefsteps.com.
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
An Indispensable Tool in the Kitchen
Given Joule's compact size and app integration, it's become an indispensable and frequently used tool in my kitchen. My Polyscience Sous Vide Pro's been gathering dust in the cupboard!
19 April 2018
Unprompted review
Reply from ChefSteps
Thank you so much for taking the time to leave a 5 Star review, John! We’re glad to hear that you’re loving your Joule!
We’re here for you if there is anything we can assist with as you continue to cook with Joule: please visit support.chefsteps.com with any questions, comments or concerns!
Thanks again!
The ChefSteps Customer Experience Team
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