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Chekin Reviews 

51,918
•
TrustScore 4.5 out of 5

4.7

Software company
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Review summary

Created with AI, based on recent reviews

Evaluating 16,455 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that the online check-in process is remarkably straightforward, exceptionally fast, and very easy to complete without encountering any trouble. Consumers appreciate the clear instructions provided and the efficient option to skip traditional waiting times upon arrival at their accommodation. Some reviewers were not happy with certain aspects, noting that scanning identity documents could take extra time and occasionally required multiple attempts at first. A few other people also felt that the initial registration steps felt a bit stressful or complicated before they successfully completed the online process.

What people talk about most

User experience

Consumers find user experience to be positive, noting that everything is clear and easy to complete online,... See more

Service

Users describe positive interactions with service, highlighting that everything went smoothly and efficiently... See more

Checkout

Customers had positive experiences with checkout, noting that the process was very fast and straightforward.... See more

Staff

People report positive experiences with staff, highlighting that team members are very professional and... See more

Website

Customers consistently note ambiguous experiences with website, describing the online check-in process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Air b n b are great, but be careful. I was scammed via WhatsApp by a company pretending to represent this property. They asked for my details to check in and my bank card details. If I didn't act,... See more

Rated 5 out of 5 stars

Check in straight forward- however emailed company with query last week and did nt recieve a reply yet?

Rated 5 out of 5 stars

The process was straightforward and easy to follow\. The information provided was clear, and the overall experience was satisfactory\. I did not encounter any major issues\.

Company details

  1. Software company
  2. also in
  3. Hotel
  4. Property Maintenance

About Chekin

Written by the company

Smarter check-ins for vacation rentals and hotels


Chekin is a powerful platform that helps property managers automate the entire check-in process — from booking confirmation to guest check-out.

We work with over 150,000 properties around the world, helping hosts save time, stay compliant with local laws, and offer an outstanding digital guest experience.

With Chekin, you can:
  • Register and verify guest identity online
  • Automate the transmission of guest data to authorities
  • Enable remote access to your properties
  • Collect security deposits and upsell extra services
  • Reduce admin workload and streamline operations

Integrated with most PMS on the market.
You can manage everything from a single platform.

Try for 14 Days Free

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

52k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(51,918)

41,644 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

collecting lots of personal…

collecting lots of personal information, not sure why

20 October 2026
Unprompted review
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Reply from Chekin

Hi, thank you for your feedback. We understand your concern about the personal information requested. Guest registration requirements can vary by destination, and we’d be happy to help clarify why specific details were requested during your check-in. Please contact our support team so we can look into your case.

Best regards,
The Chekin Team

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