Chemist2you Reviews 80

TrustScore 2.5 out of 5

2.7

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Rated 4 out of 5 stars

All went smoothly but delivery took an age. Did not know when they were coming. As I'm disabled, I'm in virtually at home everyday except when this delivery company tried to deliver! Then it's a game... See more

Rated 1 out of 5 stars

Placed an order for next day delivery for convenience but needed the medication asap - received an email query against the order from the pharmacist, to which I replied. 24 hours heard nothing and wit... See more

Rated 4 out of 5 stars

Good price and delivered in acceptable timescale (4 days) as not urgent. Deducted a star as the box was somewhat battered and looked like it had been round the warehouse a few times - good job it was... See more

Rated 1 out of 5 stars

Item arrived on time, however since the item was not fit for purpose, I contacted Chemist2you (and sent another chaser) and no one has got back to me for over a week!! I'm sending chaser every alterna... See more

Company details

  1. Online Pharmacy

Written by the company

We are a team of dedicated professionals who provide personal and consistently effective healthcare across the UK in accordance with the guidelines set by the all appropriate NHS and MHRA Guidelines. Chemist2You provides an enormous range of pharmacy products too. Whether you're looking for healthcare aids such as Blood Pressure Monitors, regular Tena Incontinence supplies or other core Pharmacy lines we have you covered. Chemist2You’s expansion to the online platform follows our successful Amazon and E-bay business allowing us to bring our revolutionary care to the nation at our most affordable prices.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

80 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Didn't receive items I ordered.

I placed an order for a Braun razor replacement cutter and foil. Only received the foil head. Despite two emails received no reply whatsoever. No phone number anywhere on website.
Very poor customer service & out of pocket.

10 May 2022
Rated 4 out of 5 stars

All went smoothly but delivery terrible

All went smoothly but delivery took an age. Did not know when they were coming. As I'm disabled, I'm in virtually at home everyday except when this delivery company tried to deliver! Then it's a game to organise another delivery company! I would score 5/5 otherwise!

7 May 2022
Rated 4 out of 5 stars

Lack of communication

No communication around dispatch or expected delivery and still waiting.
UPDATE: Product arrived in good condition but communication could definitely be improved.

22 April 2022
Rated 4 out of 5 stars

I recommend completely

I would have liked to have given 5 stars but I did have a problem and I tried several attempts at email, eventually someone from C2U rang me and problem was solved and new delivery was sent within a day. Thumbs up. I do recommend them and I will use them again. It’s great how they listened and sort it. Teething problems no doubt. Thanks C2U

16 March 2022
Rated 4 out of 5 stars

This is my first time ordering from…

This is my first time ordering from Chemist2you. Overall, really happy with the customer service and the ease of website use. The delivery took quite a while though despite me stating the urgency and while I can't blame the company and it's probably courier delay - it's still bit frustrating.

9 March 2022
Rated 1 out of 5 stars

No customer service at all

No customer service at all! They don't reply, I need to return the nebuliser that I bought because is not working as it should, since I received it, I tried to be in touch with them, and I still waiting!
So my recommendation is to not use this page, because it is impossible communication if you have any problem!

5 March 2022
Rated 4 out of 5 stars

Would use again

Good price and delivered in acceptable timescale (4 days) as not urgent. Deducted a star as the box was somewhat battered and looked like it had been round the warehouse a few times - good job it wasn't a present (electric toothbrush). Would use again.

21 January 2022

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