I have been with this company for nearly 7 months now to receive Mounjaro for weight loss. They are a good reliable , safe company and very efficient. Any e mails are responded to promptly and I’ve es... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The direct telephone experience was great and Medina who took the call was lovely and provided the help I needed The online chat line is a series of repetitive questions ..long winded and goes now... See more
Company replied
I have been with Chequp for a few months and I'm slowly but surely losing the excess weight I have carried for decades. Surgery didn't fix it, willpower didn't fix it. Thankfully Mounjaro came along.... See more
Company replied
This company is amazing. You get so much support from all angles - free membership of Weightwatchers and loads of inormative emails and advice. Just had a long call with my personal nutritionist Jah... See more
Company replied
Company details
- #50 of 68 best companies in Weight-Loss Service
- #153 of 230 best companies in Fitness and nutrition
- #83 of 105 best companies in Online Pharmacy
- #6 of 10 best companies in Pharmaceutical company
- #83 of 106 best companies in Pharmacy
Written by the company
CheqUp provides safe, clinically led weight-management treatment with friendly, personalised support. Our UK-registered clinicians offer tailored assessments, ongoing guidance, and trusted medications delivered quickly and discreetly. Every patient receives free access to the WeightWatchers app and unlimited appointments with our health coaches, making your journey simple, supportive, and truly effective. We’re here to help you feel your best — every step of the way.
Contact info
United Kingdom
- help@chequp.com
- chequp.com
4.4
Excellent
14K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very timely
Very timely , apposite intervention. Common sense advice - small attainable goals and a follow up appointment.Excellent.
31 March 2026
Unprompted review
Reply from Chequp
Hi Hester,
Thank you for taking the time to leave a review.
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team, and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Helpful coach
Very nice coach helpful and reinforced information and things I am doing that I am on the right path for my weight loss journey.
30 March 2026
Unprompted review
Reply from Chequp
Hi Tina,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team, and we're thrilled to know we've been able to support you on your journey.
Thank you again for choosing CheqUp!
Best regards,
CheqUp
Reply from Chequp
Hi,
Thank you for taking the time to leave a review.
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Excellent and prompt support
I contacted customer support as I was having difficulty in switching medications and they were extremely helpful and reassuring. Even though it was different people each time they had all clearly handed over well or read up on the case so thank you to Chelsea, Christina, Medina and Joe
29 March 2026
Unprompted review
Reply from Chequp
Hi Katherine,
Thanks so much for your kind words! We really appreciate you taking the time to share your experience.
We’re so pleased to hear that our team was able to support you through the process of switching medications and that everything felt smooth and well-coordinated throughout. Providing clear, consistent, and reassuring support is something we always strive for.
We’ll be sure to pass your lovely feedback on to Chelsea, Christina, Medina, and Joe, as well as the wider team - they’ll be absolutely delighted to hear this.
If you have any other questions or concerns in the future, please do not hesitate to contact us.
Best,
Chequp
Excellent Support
Always can rely on excellent advice and help from Jahanvi. She has helped me for nearly a year now and always give me great encouragement.
30 March 2026
Unprompted review
Reply from Chequp
Hi Michael,
Thank you so much for your positive 5-star review! We really appreciate you taking the time to share your experience.
We’re delighted to hear how supported you’ve felt over the past year. Jahanvi is a valued member of our coaching team, and it’s wonderful to know she’s been able to provide you with consistent advice, encouragement and support your journey. She and the team will be thrilled to hear your kind feedback.
If you need any support in the future, please do not hesitate to contact us - we are always here to help.
Best,
Chequp
Avoid if you value your time. Impossible to cancel.
CheqUp is a bit of a mixed bag. The subscription includes clinical oversight and health coaching, which might justify the high price if you actually use those features. If you don't, you’re just overpaying.
The real issue is the customer service. It’s absolutely ridiculous that to cancel, you are forced to speak to someone on the phone. Both the (completely incompetent) AI live chat and the email support told me I could cancel via my online account. However, when I tried, I just got a message saying 'someone will call you.'
It is incredibly deceptive and not customer-friendly at all. They ignore 'no contact' requests and try to trap you in a sales conversation just to stop a subscription. Save yourself the hassle and look elsewhere
28 March 2026
Unprompted review
Reply from Chequp
Hi Charlie,
We’re very sorry to hear that your experience hasn’t met expectations and we appreciate you taking the time to share your feedback.
We’d really like the opportunity to look into this and understand what happened. Please kindly reach out to us at help@chequp.com with your details so we can investigate further and support you directly.
Your experience matters to us and we’re committed to improving wherever possible.
Kind regards,
CheqUp
difficulty signing on
I was having difficulty signing on but the coach called me on my phone and walked me through the process, she answered all my queries and arranged for me to contact her again
27 March 2026
Unprompted review
Reply from Chequp
Hi there,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Changed my mind 5 minutes after…
Changed my mind 5 minutes after ordering as I didn’t want to give personal information and only got part refund ( still charged for p+p) would like to inform readers that you are charged before final stage of order!!! Very disappointed
26 March 2026
Unprompted review
Reply from Chequp
Hi Geraldine,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We have looked into this and wanted to explain how our process works. When a refund is requested before an order is processed, a £5 fee is retained to cover the administrative and processing costs. This is outlined in our terms and conditions.
We understand this is disappointing, and we value your feedback to help us improve our service.
Kind regards,
CheqUp Team
Very professional service from the…
Very professional service from the staff, extremely prompt and quick to help me. Lovely gentleman called Owen was very quick to put my mind at ease with a lovely email.
26 March 2026
Unprompted review
Reply from Chequp
Hi Izzy!
Thank you so much for your kind words! We’re thrilled to hear you had a positive experience, and we’ll be sure to pass your compliments on to Owen.
Thank you for taking the time to share your feedback.
Best regards,
CheqUp
Friendly, helpful and knowledgeable health coaches
Kirsten was a lovely and amazingly helpful health coach to talk with. Had lots of information to help with but didnt overload me on the first talk. No judgment at all and all encouragement and praise. Would definitly suggest booking the call to help keep you on track
26 March 2026
Unprompted review
Reply from Chequp
Hi Kerry,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Rapid response
Rapid response dealt with a fella called Owen hicock, put my mind at rest , very good
25 March 2026
Unprompted review
Reply from Chequp
Hi Rose,
Thank you for your email, it means a lot to our team.
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Change of email address and login
I needed to update my email address, as I no longer had access to the one originally registered on my account and was therefore unable to log in. I contacted the support team via their help email and received assistance from Jack D.
The response was extremely quick, and the support provided was both helpful and friendly. My issue was resolved promptly and without any complications.
Overall, this was a seamless experience and a great example of efficient, customer-focused service. First-rate support—thank you.
26 March 2026
Unprompted review
Reply from Chequp
Hi Katy,
Thank you so much for your kind words — we really appreciate you taking the time to share your experience.
We're so pleased to hear that Jack was able to assist you quickly and get everything sorted without any hassle. It’s great to know the process felt seamless and that you felt well supported throughout.
We’ll be sure to pass your feedback on to Jack and the team!
If there’s ever anything else you need, don’t hesitate to reach out.
Thanks again,
CheqUp
Good focused advice.
Kristen gave me advice on increasing my protein and fluid intake, both of which I am struggling with.She also advised me to eat three protein based meals each day instead of my present two.
23 March 2026
Unprompted review
Reply from Chequp
Hi Vivienne,
Thank you for taking the time to leave a review for our wonderful team.
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
I've now reached my target weight.
I've now reached my target weight and feel great both physiologically and physically. The support I've received has been excellent with encouragement from my coach, Alice and an easy to impliment procedure for renewing my prescription. The company have been very professional and I highly recommend them to anyone who is looking to succeed with a weight loss regime.
25 March 2026
Unprompted review
Reply from Chequp
Hi Don,
Thank you so much for sharing your amazing experience!
We’re absolutely delighted to hear that you’ve reached your target weight - that’s a fantastic achievement. It’s also wonderful to know that Alice’s support and encouragement made such a positive difference along the way, and that you found the renewal process smooth and easy to follow.
Your kind words about our team and service truly mean a lot to us. Thank you again for your recommendation!
Best regards,
CheqUp
All questions answered and great…
All questions answered and great support for the future weight management
25 March 2026
Unprompted review
Reply from Chequp
Hi Carol,
Thank you so much for your 5-star review and for your kind words!
We’re really pleased to hear that all your questions were answered and that you feel supported in your future weight management journey.
If you ever have any questions or concerns moving forward, please don’t hesitate to reach out. We’re always here to help.
Best,
Chequp
Excellent company - weight-loss medications plus thorough health care.
No problem with ordering or delivery. My monthly weight-loss medication kits arrive quickly and in. easy-to-handle packaging.
I just had a coaching call with a friendly and helpful coach. Kirsten provided me with excellent advice for taking control of my sugar cravings, combatting the effects of allergies and so forth. Afterwards, she sent a bundle of recipes that I can't wait to try.
25 March 2026
Unprompted review
Reply from Chequp
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with Chequp Health!
We’re really pleased to hear that your ordering and delivery process has been smooth and that your medication kits are arriving quickly. It’s also fantastic to know that you found your coaching call with Kirsten helpful. Supporting you with practical, personalised advice, whether that’s managing sugar cravings, dealing with allergies, or providing useful recipes is a key part of what we do, so your feedback means a lot. We will be sure to pass your kind words on to her and the team.
We’re here to support you every step of the way on your journey and we’re glad to be part of your progress. If you ever need anything further, don’t hesitate to reach out.
Best,
Chequp
Brilliant aupport
A member of the support staff (Kate) at Chequp was so helpful when I needed to sort out a difficult issue. With her input I managed to get a positive outcome. Nothing was too much trouble which is so refreshing in this day and age.
24 March 2026
Unprompted review
Reply from Chequp
Hi Patricia,
Thank you for taking the time to leave such positive feedback.
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Medina was really helpful
Medina was really helpful organising my delivery. Thank you!
24 March 2026
Unprompted review
Reply from Chequp
Hi Ursula,
Thank you for your kind words! We're so pleased to hear that Medina was able to help organise your delivery smoothly. We'll be sure to pass your feedback on to her — she’ll really appreciate it. Thanks again for taking the time to leave a review!
If there's anything else we can assist with, please do get in touch.
Warmest Regards,
CheqUp
Kirsten was amazing
Kirsten was amazing! She instantly put my mind at ease, answered all of my questions and shared a wealth of knowledge that put me at ease and reassured me that I was on the right path.
24 March 2026
Unprompted review
Reply from Chequp
Hi Darren,
Thank you so much for your lovely feedback!
We're thrilled to hear that Kirsten was able to put you at ease and provide the reassurance and guidance you needed. It’s great to know her knowledge and support made such a positive difference to your experience.
We really appreciate you taking the time to share this and wish you all the best on your journey!
Best regards,
CheqUp
Help
Thank you to Zoe for your advice and support and listening. I look forward to our follow up call in April 🙏
23 March 2026
Unprompted review
Reply from Chequp
Hi Jo,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
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