Placed an order for sneakers I paid for and haven’t received anything.I was provided an email with an order number, but useless when there’s no customer service to go to being there customer support m... See more
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Same issue as others….my daughter ordered 4 dresses for upcoming weddings a week ago, no confirmation email, can’t log into the site despite making an account. I’m cancelling her order after reading a... See more
Company replied
I’m editing my review as the dress finally arrived! I initially left a 1 star review due to never receiving a confirmation email so I had no clue if and when my order had shipped. After leaving a revi... See more
Company replied
This place is a complete scam, don’t buy from here because they won’t deliver your package or respond to any of your many emails to their support team. People who have gotten their order have said it... See more
Company replied
Company details
Contact info
Hong Kong,105-111 Thomson Road，Wan Chai., Hong Kong, China
- 13048875706
- business@cherley.com
- cherley.com
2.3
Poor
428 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just ordered
I just ordered. Never received a confirmation email but was charged. So I sure hope I get my dresses. Seems others have experienced the same
11 March 2024
Unprompted review
Reply from Cherley
Dear Karen Mudford,
Please know that the charge of the money is a token that your order was confirmed. And that you will receive the order -- but it takes a while. If you have any questions regarding your order, we suggest you contact our customer service team first before writing a review. Thank you for understanding.
Kind Regards,
Cherley Customer Complaint Team
complaint@cherley.com
Is this dress coming?
I ordered a dress from here order number CH00322377. I ordered it almost a month ago and it still says it’s awaiting shipment. I ordered this dress for an event and really need it to come in time.
10 March 2024
Unprompted review
Reply from Cherley
Dear Mackenzee Burnham,
We are sorry for any inconvenience.
Should you want the item for a specific occasion, please feel free to contact our customer service team with the SKU of the item to inquire about its shipping time. The email address is below. And we will respond in the next business day.
Cherley Customer Complaint Team
complaint@cherley.com
This website is a scam
This website is a scam.
The clothing is cheap and not sized to the sizing chart on their website. Once I actually got a tracking number, I wasn't even told who the carrier was. They provide you with a tracking company that wants you to pay an additional fee. It took 2 weeks for the dress the arrive. The dress was ordered based on their sizing chart and my measurements. This dress does not only NOT fit at all, but also isn't as described, and the material is cheap. Do not waste your money, I've been seeing you can NOT do returns or exchanges as well.
4 March 2024
Unprompted review
Reply from Cherley
Dear Debbi Keefe,
We apologize for any inconvenience.
Regarding the carrier, you are always allowed to contact us to inquire about the carrier and order status.
Regarding the additional fee, it might have been that USPS had already tried to deliver your parcel once but there was no one signed for it so they took an extra fee for the second delivery. You can also tell us this in the email communication and we can make compensation for it.
For your convenience, we have used complaint@cherley.com to send you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Cherley Customer Complaint Team
complaint@cherley.com
I ordered a dress from here and the…
I ordered a dress from here and the reviews are all the same as my situation. I was never sent a confirmation email.
3 March 2024
Unprompted review
Reply from Cherley
Dear Katie,
You can contact us at the address provided below to inquire about the status of your order. Don't forget to offer the order ID. 💗
Cherley Customer Complaint Team
complaint@cherley.com
Order ID:CH00327385
Order ID:CH00327385
I didn't get any update about my order
1 March 2024
Unprompted review
Reply from Cherley
Hello,
Please contact our customer service team at support@cherley.com and complaint@cherley.com to inquire about the status of your order. Thank you.
Cherley Customer Complaint Team
complaint@cherley.com
With my order CH00325838 I ordered on…
With my order CH00325838 I ordered on 28/02. I still have no updates on delivery. Please can you update me with this or any ETA for shipping?
3 stars as I still have hope for my gorgeous dresses ordered!!
28 February 2024
Unprompted review
Reply from Cherley
Dear Lauren Townson,
There is a parcel in transit in order # CH00325838. Upon shipping the confirmation email was sent to your address on the same day as well. You can contact our customer service team to iqnuire about the latest update.
Cherley Customer Complaint Team
complaint@cherley.com
I ordered a dress from cherley on…
I ordered a dress from cherley on February 27th and never received a confirmation email or any information on shipping. I've tried emailing their customer support but based on other reviews it seems like they don't respond to email. Now I think this might just be a scam because it shows my card was charged but I have no way to track or check my order...
27 February 2024
Unprompted review
Reply from Cherley
Dear Emily Field,
Please rest assured that we will respond to your emails. The normal timeframe for response is 1-3 business days.
As for the delay in shipping, your order was pre order, plus a backlog we are experiencing, so the shipping is delayed. But yours can be shipped around one week later.
We have used complaint@cherley.com to send you a follow-up email. Should you have any follow-up questions, feel free to contact us at this email.
Sincerley,
Cherley Customer Complaint Team
complaint@cherley.com
Ok so I was here to read the comments…
Ok so I was here to read the comments after I ordered three dresses from them. They are definitely slow, but I got my first dress and the quality is exactly as I expected. The problem is that they don’t respond quickly and I was mad asking PayPal to give me my money back lol. I hope the two other dresses I ordered will come soon and would advice Cherley’s team to just openly communicate the time of the shipping, anything else makes a customer angry 😅. But yeah, I give 4 stars, because the dress is actually great.
29 February 2024
Unprompted review
2 dresses
I placed and order on Feb 27,2024 for 2 dresses and have not received an email that it has been shipped out. It’s been almost a week and I find this ridiculous. I need the package one March 8th. I’ve emailed them and still no response. They won’t answer my email so I’m hoping they will answer my review. Wondering is this website is a scam.
Order No. CH00325526
27 February 2024
Unprompted review
Reply from Cherley
Dear Juliette Salaj,
One item in order # CH00325526 has been shipped and the confirmation email has been sent to your address upon shipping.
We apologize for the delay in responding to your email. Our customer service team is a little shorthanded recently. But your email has been replied to. Kindly check your inbox.
Should you have any follow-up questions, please feel free to contact us.
Faithfully,
Cherley Customer Complaint Team
complaint@cherley.com
I’m editing my review as the dress finally arrived!
I’m editing my review as the dress finally arrived! I initially left a 1 star review due to never receiving a confirmation email so I had no clue if and when my order had shipped. After leaving a review here, they responded promptly and gave me required tracking information. It arrived 3 weeks after my order date which is what I was expecting anyway. I love the dress it is silky and super soft material.
22 February 2024
Unprompted review
Reply from Cherley
Hello Lili,
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at the email address below?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks.
Cherley Customer Complaint Team
complaint@cherley.com
Is this a scam?
Like all the other comments I ordered two dresses on 2/18 and the orders are still showing as awaiting shipment. At this point I won’t even get the two dresses in time for the event. I tried emailing but received no response. CH00321236 Was my order number
1 March 2024
Unprompted review
Reply from Cherley
Dear Elizabeth England,
Cherley is not a scam. We apologize for your disappointment caused by the delay in shipping and responding. Both our customer service team and factory are experiencing a backlog. We are extending our working time to resolve the issues and hope you can understand.
Your email has been replied to and we use complaint@cherley.com to follow up on this matter.
Cherley Customer Complaint Team
complaint@cherley.com
Ordered over a week ago and no updates
Ordered over a week ago and still no update on shipment. Its still showing up as “awaiting shipment”, the same label as when i first ordered. Emailed 2 days ago and no response and now its going into the weekend :(
Order No. CH00322789
It is March 21st now and still no updates on shipment. I am going to email to request for a refund.
29 February 2024
Unprompted review
Reply from Cherley
Dear Hannah,
Order # CH00322789 is expected to be shipped in one week at the latest. Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. We will respond to your email in 2-3 business days.
Cherley Customer Complaint Team
complaint@cherley.com
I've been waiting for my order to come…
I've been waiting for my order to come in for over 3 weeks now. I'm utterly dissapointed since no confirmation email was sent. I can't even check the status. I would like to get the dress. Please contact me to solve this issue. I will send you my email whe you reply to me. I will be waiting for your reply and a solution to this issue. Thank you.
5 February 2024
Unprompted review
Reply from Cherley
Dear Lucia Hidalgo,
The parcel of your order was shipped on 2/26 and now it is in transit. The confirmation email was sent to your email as well upon shipping. You can reach out to us at complaint@cherley.com before wiritng a review. We will respond within one bisiness day. Thank you for understanding.
Cherley Customer Complaint Team
complaint@cherley.com
My Order
After reading the reviews for this company, I have found myself running into the same problem and regretting ordering from here. I paid $40 for a dress over a week ago, and I was never sent any kind of order confirmation. No update on my order, no email, no text message. I've checked the status page every day for my order since placing it, and it continues to say "awaiting shipment". I even emailed the support email for Cherley, with my order ID, and no one has replied or answered back. I would just like to cancel the order at this point because I won't have the dress in time anyways. I would like a refund. I see they respond to all of the reviews, so I'm hoping that I can get a response to my email.
21 February 2024
Unprompted review
Reply from Cherley
Dear taylor story,
We are sincerely sorry for the inconvenience caused. As requested, we have canceled the order. It may take some time for the refund to get back to you.
（1-If it’s PayPal refund, please await 1 to 7 business days for the funds to settle in your account. You can view the status of the refund from your Account History.
> Log in to your PayPal account.
>Click History
2-If it’s credit card refund, it may take up 5 to 10 business days for the funds to appear in your account. This delay entirely depends on your credit card company and its intermediaries.）
Thank you for your understanding.
Best Regards.
Cherley Customer Complaint Team
complaint@cherley.com
Ordered a dress on the 14th of this…
Ordered a dress on the 14th of this month, no confirmation email or text and still no sign off the dress ordered STAY AWAY!!
We’re writing this on the 28th
14 February 2024
Unprompted review
Reply from Cherley
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at the email address below?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks.
Cherley Customer Complaint Team
complaint@cherley.com
I haven't received my order.
made an order on Feb 17th, and I haven't received any response about my shipment. It says it's "awaiting shipment". It's been 9 days and I need an update. I need these clothes before March 13th.
Order ID: CH00320742
17 February 2024
Unprompted review
Reply from Cherley
Dear Nia Anderson,
We apologize for your disappointment caused by the delay in responding. Our factory is experiencing a backlog. We are extending our working time to resolve the issues and hope you can understand.
Your email has been just replied to. And we have used complaint@cherley.com to send you a follow-up email on the shipping. Please check your inbox.
Kind Regards
Cherley Customer Complaint Team
complaint@cherley.com
I ordered a dress 2/5/24 from this…
I ordered a dress 2/5/24 from this website when I type in the order id CH00315179 it says that the order id is invalid. I sent an email to them a couple days ago and even though they claim to respond in 24 hours I still haven’t heard anything back. I would just like an update, or if I need to request my money back! Not a good experience!
25 February 2024
Unprompted review
Reply from Cherley
Dear Amarae,
Please note that the order ID is not a tracking number and thus can't be used to track the order.
The reason for the delay in responding is our support team is having a backlog. The response might be delayed from 24 hours to 72 hours.
We apologize for any inconvenience. If it cannot be delivered as expected, you are always allowed to ask for a cancellation of the order before shipment.
Cherley Customer Complaint Team
complaint@cherley.com
Same issue as others….my daughter…
Same issue as others….my daughter ordered 4 dresses for upcoming weddings a week ago, no confirmation email, can’t log into the site despite making an account. I’m cancelling her order after reading all these reviews….should've known not to order from China. STAY AWAY!!!!!!!!! I sent an email immediately after writing this with the SKU numbers of all 4 items I want to cancel yet the company replied to this review….not my email.
17 February 2024
Unprompted review
Reply from Cherley
Hello,
Should you want the item for a specific occasion, please feel free to contact our customer service team with the SKU of the item to inquire about its shipping time. If it cannot be delivered before the date expected, you are always allowed to ask for a cancellation of the order before shipment.
We are sorry for any inconvenience.
Cherley Customer Complaint Team
complaint@cherley.com
I ordered Feb 17 still haven’t received…
I ordered Feb 17 still haven’t received a confirmation email . I feel like this is a scam , and I’m very disappointed. I don’t think I will recommend anyone shop here . I emailed them and received no response . My name is Stephanie S
16 February 2024
Unprompted review
Reply from Cherley
Dear Aqua Marine,
We apologize for your disappointment caused by the delay in shipping and responding. Both our customer service team and our factory are experiencing a backlog. We are extending our working time to resolve the issues. Again we apologize for any inconvenience and hope you can understand.
Should you want the item for a specific occasion, please feel free to contact our customer service team with the SKU of the item to inquire about its shipping time. If it cannot be delivered before the date expected, you are always allowed to ask for a cancellation of the order before shipment.
Your emails to the support team and complaint@cherley.com have been replied to.
Kind Regards
Cherley Customer Complaint Team
complaint@cherley.com
I ordered a dress with 2 weeks ago…
I ordered a dress with 2 weeks ago without any update.2 emails sent already and nobody reply
Very disappointed
9 February 2024
Unprompted review
Reply from Cherley
Dear Madalina Nicolae,
We apologize for your disappointment caused by the delay in shipping and responding. Both our customer service team and our factory are experiencing a backlog. We are extending our working time to resolve the issues. Again we apologize for any inconvenience and hope you can understand.
Your email has been just replied to. And we have used complaint@cherley.com to send you a follow-up email on this matter. Please check your inbox.
Kind Regards
Cherley Customer Complaint Team
complaint@cherley.com
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