Cherry Lane Garden Centres Reviews 

Customer services advised us that an electrical item we bought seemingly had a fault and could therefore be returned for a refund. After several emails they have now changed their mind and have accused us of damaging the item! They are not now prepared to even consider our request to return the item and have closed the matter. This is insulting and frustrating. We guess the customer services department is overwhelmed and/or under staffed and therefore they just ignore, fib, deny everything and don't answer the telephone!

Visited the cafe at cherry lane Barnett hill this was not my first visit but definitely the worst the whole place was freezing cold (had to keep coats on) we ordered breakfast approx 10.30 couldn’t have any thing fried a problem with gas so had loaded sandwich bacon,sausage and hash brown toasted also plated sausage bacon hash brown and brown toast we didn’t wait very long but the plated meal was cold I returned it to waitress who took it away and was returned in less than a minute the result was hard bacon hard wrinkled sausage hash browns warmish so left it and went to somewhere warm. Was the problem about the heating or trying to cut down on cost,

Cherry Lane Langford
Restraunt was poorly staffed and service was slow. Food was not of a good standard. Man came in with 2 dogs and sat in the restaurant. Don't know if the centre has a no dogs allowed in food areas.

Lovely meal at the restaurant, food has improved so much and staff really happy and attentive.

Just had a coffee in Langford Garden centre run by Cherry.Possibly the weakest and worst tasting coffee I have had in years.

Can someone respond to me please...I am trying since Christmas. No respond on messenger or emails. I have sent a video link of not working lights still no response

After emailing 3 times , leaving my number for a call back from customer service. Hanging on the line for 1/2 hour. I am still waiting for your company to sort out an order I am not happy about .
Appalling customer service 💯 won’t give you anymore business.

Orderd 4 pack of storage boxes x3. Expecting 12 boxes only received 3. Emailed customer service, basically the response is saying I'm lying. Customer services not intrested in sorting it out. The replys were from someone called Zara. Awful experience, will never use again.

Ordered 8 large plastic boxes, cheap price but nearly £20 for next day delivery. Ordered on Sunday so expected Tuesday, no problem.
My daughter had to wait in for them and when they turn up there's only 4. Ring customer service, get through to Darren who tells me to wait till 3oclock to see if other 4 arrive and he'll look into how many were sent, they don't turn up so emailed explaining this and as I had not received them I'd like half my postage money back.
No reply do tried calling and spent well over an hour on hold not even speaking to anyone.
Eventually got a reply saying that next 4 will be sent out next day and I'd receive them Thursday and no chance of money back as it's not guaranteed next day.
I explained that it was nothing to do with DPD and was their mistake and I want partial refund and want a call from a manager. Surprise surprise still no call back.
Seems a bit of a joke company reading other reviews.
Left 2 stars as boxes are cheap just a shame about customer services

Took the children to the play area, nowhere to sit. every table full of dirty pots and food on tables and floor,walked around garden centre for about 45 minutes went back and tables still the same

Oh dear!! Yesterday we visited the Cherry Lane store near Beckingham. We have visited this Garden Centre for the last 17 years when it was R & G. As the weather was cold and the building was not much warmer, we decided to go into the Cafe and order two hot rolls which were the specials. Well, the bread bun was dry, the bacon was cold and hard and must have been left since breakfast. The coleslaw was "off" and the salad garnish was all limp and gross. My husband's sausage, bacon and stuffing was dreadful, the stuffing had to smashed at the side of a plate to break into it. All in all, it was disgusting and a health hazard. What concerns me, is the "chef" was using her phone in one hand and touching food with the other. Will not eat there again.

I visited the cherry lane just outside tickhill , tearoom was fantastic and got several plants for my garden. Great way to pass a few hours.

Visited their Hagley/Clent site and had afternoon tea as we have many times previously
Very poor unfortunately
Yesterdays scones were dry. Sandwiches poor and a small piece of cake and a caramel shortcake cut into two even smaller pieces.
Not good enough

Tracey at cherry lane Pullman market was very helpful and friendly her customer service is very good. Thankyou Tracey

We had nice outing cherry tree garden centre cafe excellent value good food nice staff also in shop very helpful nice trip out .

Never experienced such poor customer service! Rude, opinionated responses, blaming me as a customer when item description inadequate and does not include all facts of the product. Never pick up the phone, and have now not responded to my last three emails. It's been months of trying to get them to take responsibility/response/refund or just some compensation, but you just get ignored. Wish I had read the reviews before purchasing as all reviews seem to be the same, money grabbing company that don't take responsibility for their products or value their customers. I shall not be returning to use Cherry Lane Garden Centre!

Updated Nov 22 - contacted customer services again as suggested below. Still remains the worse customer service I've ever experienced! Do not value their customers and would rather gain a negative review to showcase how awful they are rather than provide any customer support. I've now given up trying seeing they won't reply to emails! Really would avoid at all costs! Terrible!

I have been overcharged 4 out of the last 5 occasions. Today alone I was overcharged twice at their Lowestoft store. The first time was when buying our compost and top soil. We have two bags of each. The cashier charged me for 5 bags. The second time was being charged £6.99 for a £4.99 pair loppers. The first cashier was pleasant enough and apologised for her error. The second one responded rudely when I expressed my irritation at being overcharged again.
It is only a few weeks since our bill had 3 errors and it took them nearly 15 minutes to sort it out.
This has happened to us previously and I discovered the errors when I got home. It is not worth driving back for a few pound.
I spoke to a manager who was apologetic enough, but I would urge everyone to check their receipts carefully before leaving the store. In particular multi savers will often not go through and goods will go through at a higher price than the ticket price. Add that to careless scanning you can end up being charged a lot more. Our previous bill was over £12 out.
It is rarely a pleasure to shop here.

Visited Langford garden centre hoping to buy some garden furniture. Staff very vague about delivery charges so decided to order online hoping to get 10% discount by downloading app. Had problems with ordering through app so tried calling Customer Service & finally gave up after 45 mins on hold. Unable to find phone number for Head Office. Luckily then read Trustpilot reviews 78% bad(1 star) which has made me think this isn’t a Company I want to spend over £400 with so will probably look elsewhere.

Poor. Won't deliver to Edinburgh, Scotland.

Disappointed this wasn't made clear before order was made.

Ordered a 100cm Yucca indoor online on Cherry Lane website unfortunately I was told there was upto 10-14 delivery delay so asked to cancel then to be told the next day it had shipped 🤦🏻‍♀️ right when I had ordered another one from another supplier. It arrived the next day with my other one that I bought both were in great condition but couldn’t keep them both so I kept the larger one and gave the smaller one to a family member!

Overall great value and great communication with the online staff could not fault them it was just poor comms with there supplier advising wrong information but ThankQ 👍🏻