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Chery Industrial Reviews 231

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 209 reviews, reviewers had a great experience with this company. Many customers found the ordering process to be easy and quick, with timely information and communication throughout. The delivery service was frequently praised for its speed and efficient notifications, ensuring products arrived in good condition. Reviewers also highlighted the high quality of the products received, often exceeding expectations and being simple to assemble. The staff, including the warehouseman, were consistently described as helpful, friendly, and communicative, even assisting with delivery address changes. However, some people mentioned issues with missing parts in their packages, or receiving incorrect items. There were also instances where products required significant effort for assembly or adjustment, and some customers experienced delays in receiving their complete orders.

What people talk about most

Product

Customers had ambiguous experiences with product quality and delivery, with some expressing satisfaction with... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast and timely... See more

Quality

Consumers find quality to be ambiguous, with some reporting numerous defects and problems, such as shower... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and kindness.... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers finding the ordering process very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product was crated well for shipping. Conveyor seems to work well while running. Instructions were a little vague. Perhaps more details could have been provided, such as preferred hydraulic oil t... See more

Rated 4 out of 5 stars

Itll be a great garage but there are missing prta in the package However they are quick to send parts (some are not the good ones reordered however but they are willing to reimburse for custom ma... See more

Rated 4 out of 5 stars

Ordering, shipping and quality of the 40x40 container shelter all are very good. My really only complaint would be the directions for the installation. I would have given 5 stars but found directions... See more

Rated 4 out of 5 stars

Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also... See more

Company replied


Company details

  1. Industrial Estate
  2. Portable toilet supplier

Written by the company

Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.

OUR PROMISE TO YOU

Written by the company

Your satisfication is our #1 goal.
Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.

Contact info

Holiday Sales

GET 15% OFF SITEWIDE

3.9

Great

TrustScore 4 out of 5

231 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

product review

Ordering, shipping and quality of the 40x40 container shelter all are very good. My really only complaint would be the directions for the installation. I would have given 5 stars but found directions poorly done. They suggest 4 people. We had 8 people, a truss boom, a 30 ft scissor lift and it took us 12 hours to get it put together and the cover on. Another 4 hours to get the cover stretched. Better instructions and I think you got a pretty good product.

29 July 2025
Rated 1 out of 5 stars

Very low quality control on this…

Very low quality control on this chipper. Much grinding of metal took place to put it together, and it cannot be towed without turning it over. DO NOT PURCHASE

30 April 2025
Chery Industrial logo

Reply from Chery Industrial

Dear Valued Customer,
Thank you for your feedback. We sincerely apologize for the issues you experienced with our chipper and for the inconvenience caused.
We are committed to improving our quality control and product design to ensure a better experience for all our customers. Your comments are greatly appreciated and will help us make meaningful improvements.
Please contact us at Service@cheryindustrial.com so we can assist you directly and resolve this matter as soon as possible.
Thank you for your understanding and continued support.
Best regards,
Chery Industrial Team

Rated 1 out of 5 stars

Beware! Overcharge for Delivery & False Info

Wouldn’t allow me to schedule delivery without a fork lift on site. Rented one just for delivery to only find out it wasn’t needed & was loaded without one. Charged $800 for delivery, but only paid the delivery guy $300. Overcharging for freight and passing it along to customers.

26 June 2025
Rated 3 out of 5 stars

The instructions are horrible

The instructions are horrible. Some of the sequence to put it together make no sense. Door instructions on 38, then finish on 51. The video on line absolutly no help. these are easy fixes. Then putting the roof center on come on are you for real.

21 June 2025
Unprompted review
Rated 1 out of 5 stars

The squeeze chute is shown in the…

The squeeze chute is shown in the advertisement assembled. It arrived unassembled, without instructions or parts list. I WOULD NOT have purchased this if I had known it was coming unassembled. I could have paid $300 more for a new ASSEMBLED Priefert squeeze chute. Ordered May 7. Arrived about 2 weeks later. Had to ask for asembly instructions, which arrived with diagrammed instructions but in Chinese. Still unassembled.

7 May 2025
Unprompted review
Chery Industrial logo

Reply from Chery Industrial

Dear Customer:
First of all, we sincerely apologize for the inconvenience caused. Thank you for taking the time to provide feedback on our products. We will pay more attention to customer experience and optimize and upgrade our products in the future.
Apologies again. If you need further after-sales communication, please contact us at Service@cheryindustrial.com.
Sincerely,
Chery Industrial Team

Rated 1 out of 5 stars

Absolutely scammed me

Absolutely scammed me. The garage I got was made in china and was missing multiple structure parts and siding. The parts department refused to open a box in the local warehouse or even a location in the United States or Canada. Tells me the parts won’t come for 2-3 months causing delays in permits and close outs. The builder has to take the entire garage down now because of this absolute mess. Scam and horrible company

19 June 2025
Unprompted review
Chery Industrial logo

Reply from Chery Industrial

Dear Valued Customer,
Thank you for taking the time to share your feedback with us.
To resolve your current issue, we would like to personally assist you. Please contact us at Service@cheryindustrial.com so we can gather more details and provide a prompt and satisfactory solution.
We truly value your business and are committed to earning back your trust. Thank you for your understanding and for helping us grow.
Best regards,
Chery Industrial Team
Service@cheryindustrial.com

Rated 3 out of 5 stars

Item was delivered on a flat bed semi…

Item was delivered on a flat bed semi untarped and un packaged just wrapped in shrink wrap the tool box was filthy from the road grime and all of the drawers were full of water it took several hours for us to get it cleaned up. We were not very happy about the shipping part of the experience.

2 June 2025
Rated 4 out of 5 stars

So far, I like it a lot.

So, let's get the negatives out of the way first... it is a bit of a rough ride with mediocre suspension, it is very slow and I may replace the lead acid batteries with lithium for more power and torque.
The parking brake is janky and I need to get it serviced as it does not completely stop the vehicle and I have to park on level surfaces for now. It is a manual rather than automatic and as a nondriver this is a bit to get used to. It is very hard for other motorists to see on the road, so keep a safe follow distance.
All this taken into account I find this to be a solid investment as a reliable vehicle for someone who has no license or the desire to pay for insurance & gas.
It will pay for itself within months for what it saves me on uber and lyft. I will never have to hit a gas station and most of the repairs are pretty easy to do myself. One beauty of these cheap electrics is their simple construction. I am
not a mechanic or engineer or any kind but the build is so sparse it is easy to figure out what connects to what under the hood.
These vehicles are common all over the rest of the world outside the US. Nearly half of China's motor vehicles are small EVs like this, and it is a very sensible and practical alternative. They are selling out everywhere I look and I had to shop around a bit before grabbing this one up. I have enjoyed the last couple weeks of riding it immensely and it has afforded me a freedom and self reliance I have not had in a long time.

30 May 2025
Rated 5 out of 5 stars

Shop here! You won't be upset!

Chery Industrial was amazing! My company ordered a shelter structure and canopy that fits the structure for a jobsite and worked with David Isaacs to get our account set up, accurate pricing, and order completion. He was incredibly responsive and helpful through the entire process and made it virtually pain free! Lastly, the initial lead time on our purchase was roughly two weeks and we needed to take delivery in less time than that. The Chery Industrial team pulled together and was able to ship our order for an incredibly timely delivery. I would recommend these guys time, and time again! You won't be disappointed!

28 May 2025
Rated 5 out of 5 stars

Great people

Talked with them and they helped me order the correct item. It arrived, fit perfectly and operated correctly!

30 May 2025
Rated 1 out of 5 stars

False advertising

False advertising, lack of customer service. Anybody wanting equipmwnt just buy straight from thier supplier big irn warehouse

29 May 2025
Chery Industrial logo

Reply from Chery Industrial

We sincerely apologize for your negative experience. We understand your disappointment and would like to make things right. Please contact us directly at Service@cheryindustrial.com so we can discuss this further and find a suitable solution.

Rated 3 out of 5 stars

The item I purchased never came until I…

The item I purchased never came until I hounded the company and send 4 e-mails and 3 phone calls

They said sorry many times but it was awful
The last guy was great and got it sent to ne

28 May 2025
Chery Industrial logo

Reply from Chery Industrial

We’re truly sorry to hear you had a disappointing experience with us. Your feedback is important, and we would appreciate the opportunity to understand what went wrong.

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