chessbaron.com Reviews 3

This merchant advertises products and conditions that they do not honor. When customers report issues—whether it's missing items, incorrect products, or undelivered orders—they are met with silence. Instead of addressing complaints, the seller simply ignores them and stops responding altogether.

This kind of behavior is unacceptable, and I urge anyone considering a purchase from this store to be extremely cautious. If you have experienced similar issues, please share your story to prevent others from falling into the same trap.

About 20 years ago I bought a £250-£300 chess set from this company in Somerset, having discovered the website and being impressed with the large range of products on offer. It was clear from the photographs of each set that they had gone to a lot of trouble to carefully present them. Having purchased a low-end luxury set and board, my initial impressions were confirmed with regards to quality and customer service. That set still serves me well.

Fast-forward to January 2025. I trusted Baron with £600 of my hard-earned cash to commemorate my 60th birthday. My faith in his company was not mis-placed, 20 years on. I am the proud owner of a breath-taking new set of pieces and board of outstanding quality. I can also report they were very promptly dispatched and well packaged. I can thoroughly recommend this specialist company run by Baron, and I would urge potential customers to completely ignore the negative comments. No small achievement to successfully run a niche company like this for over 30yrs.

Quality products for a great price. Fast shipping.