Chetwood Bank Reviews 

I telephoned for a Tax Certificate relating to the 2024-25 tax year and spoke to Karen who was very professional in the way she handled my inquiry. I received the required documentation by email within four hours. Efficient and first class service - Karen is a top gal. Thank you!

We had the need to ask a question about required information and the lady who dealt with our query on the phone was excellent. Karen had to call us back as my wife was not available and she did to the minute promised. She then had to call us back twice more due to us not having information available. Again we cannot stress how patient, personable and helpful she was.

Karen understood my query, was professional, efficient and pleasant and resolved my issue.

Karen dealt with my enquiry quickly and explained why I was having an issue.

i have just set up a new account and misspelled my name, its old age I think,
I telephoned Rebecca who changed it immediately and sent an email confirmation.
A little thing I know but all these little things add up

Very helpful customer service with Rebecca. Very helpful and answered any questions I had. Thank you so much

I was very pleased with the efficient assistance provided.
Thank you Abby!

Andy was a great help easy to chat with and patient. He was great

Just off the phone with Rebecca and she was absolutely amazing! She confirmed all my questions about deposits and even helped with my husband’s questions so we never had to ring back. She reassured me and was patience. Like a breath of fresh air! Thank you!!

Used online chat today to get missing Customer Number and login to give my bond renewal instructions. They talked me through, including resetting my password, then monitoring my active login and successfully giving instruction. Excellent service ! …. and a very competitive interest rate to boot !!

Great Service and speedy response to queries from Andy

I have recently opened an account with Chetwood on-line. I have found it necessary to seek advice on three occasions as I have changed my mind. Each time the staff member who has taken my call has proved to be very polite and helpful. I do hope they maintain the standard and their good rates.

Excellent customer service as always

Spoke with Andy. He had a lovley local accent that I could fully understand ( a rare thing for a call centre these days) he handled my call very well with empathy and understanding.
I wouldn't be worried about calling Chetwood bank in the future as I know i will be speaking to a local employee of the company based in the UK

Rebecca was so patient and took the time to talk me through every step of the process

Andy dealt with my enquiry quickly and efficiently.
He called me when he said he would with an update and reassured me the problem I encountered was a glitch in the stsyem and the Finance Team were investigating.

Mark was very helpful and took immediate action to help. Thank you so much Mark!

Simple, clear, efficient and easy.

Rebecca in customer services was so friendly and helpful when I had an issue logging into my account.
Once she had explained the issue I found it very easy.

Extremely efficient, excellent, and courteous customer service in addition to giving wise, helpful advice. Highly recommend.
My thanks to Rebecca