Cheval Reviews 13

The shoes have an attractive design, however they are uncomfortable. There is little padding and even less arch support.
After wearing them lest than 4 hours, the elastic is already failing.
I don’t recommend anyone purchasing this company’s shoes until they solve these issues.

Ordered a bag - it arrived and was a COMPLETELY DIFFERENT COLOR than on the website. So I e-mailed them, explained and added a picture and screenshot from the website for reference. And then they wouldn't pay for my return eventhough that's false advertising. Horrible costumer service, not even an apology or anything, just rude. Never ordering there again!

I ordered a bag from Cheval Firenze in March as a birthday gift for my girlfriend. She was thrilled with it – for exactly one week, until the handle broke. For a brand that claims “Made in Italy” quality, this was already disappointing.

I contacted their customer service, and after some back and forth, they told me to return the bag to receive a replacement. I paid for shipping and sent the bag back weeks ago. The tracking shows that the package was delivered, but since then: no confirmation, no refund, no replacement, no communication at all.

This is unacceptable. I followed their instructions, returned the faulty product, and now I’m just left without a bag or my money. This kind of customer service is shameful.

Think twice before buying from this brand. The marketing may be polished, but the after-sales experience is absolutely not.

I bought a burgundy bag in 18th of December 2024 and the color was not the same on the picture so i wrote to the customer service to return it. I sent it straight with the same box I received in 19th of December. The women from customer service ( Camilla Fantozzi) told me to send it with the invoice inside. I still did not receive any money back and no one respond to my emails!! Terrible company!! I am so disappointed and regret to pay that much money and not to have it back!
Sabina Antonova/ Nederland

Fantastic product, but after sales service is terrible. Unfortunately the leg wraps are not tough enough for everyday use and when require fixing its an extremely long process. I wish the boots came with a decent quality on/off switch and cords attached sturdily to the boot.

I ordered from their online shop, where they advertise prices in GBP for UK consumers. What they do not tell you (unless you are one of those people who, after having provided your shipping and payment details, take the time to click on the Terms and Conditions and read through them) is that a few days later you will be contacted by UPS to demand payment of an additional 25%, reflecting VAT and import charges. If you then make the mistake of refusing that payment and politely ask UPS to return the goods to the seller, Cheval will decline to reimburse you in full, and instead deduct €50 and the shipping costs. I would not recommend doing business with this company.

My 4 year old horse had lameness issues ever since we got him at 3 years old. We had no concrete diagnosis, just not right. We tried the boots and with regular use he's remained sound for 6 months. We’re getting the sheet to help his pelvis and back as these lights seem more effective than the ones in traditional horse solariums.