Chez Nestor Reviews 107

We moved in and there is no hot water!!!! We have been contacting them for a week and no answer to our email, contacting thru their “follow me” app, no answer. As of now, we can only call ourselves a plombier and see what s the issues. France lease govt frame requests a minimal decency on the appartment conditions and hot water is one!!! 24h answer/ solution as advertised is a fake ad!

Run away from this shee(i)t. Don t rent any room.

As a foreign student living in France for 2 years now, I'll try to explain a little of what happened during these last 5 months I rented a room with Chez Nestor (Joivy). (Spolier alert: RUN AWAY!)

I was living in Nantes and needed to rent an apartment in Montpellier, but obviously couldn't visit in person. So I found a few options on the agency's website and chose the one that seemed the best in terms of location and conditions. The rental process is simple and quick, but you are charged an administration fee equivalent to a rent (which in theory should guarantee you an apartment in good condition and monitoring throughout your stay).

The photos on the website are all beautiful and well-produced, but when I arrived at the apartment the conditions were awful, it was practically unbearable. Everything was extremely dirty and poorly looked after, both the room and the common areas. It was obvious that a cleaning hadn't been done for years, there were fleas on my bed, products in the cupboard that had expired years ago, and a lot of dirt on literally everything.

It was obviously a shock and I noted these conditions directly on the inspection document. I spent an entire weekend cleaning the apartment (which should have been clean on my arrival, given the fee I paid) to make sure it was in acceptable condition. What's worse, just a week after I arrived and did the cleaning, they tried to charge me a cleaning fee of 50 euros (in a threatening tone), which of course I refused to pay.

From then on, the problems only got worse. Some restoration work started on the outside of the building (with scaffolding in front of the window) without anyone telling us, and this went on for about 3 months. Every day (even on Saturdays) we lived with the intense noise of the work and with people spending all their time in front of the window. The work obviously generated a lot of dirt too, which they never bothered to clean up. We were given no information about the progress of the work and no compensation was offered.

As if it couldn't get any worse, two months ago a pipe that supplies gas to the water heater was apparently stolen. As a result, we were left without hot water (one of the most basic things that is included in the rent). We promptly informed the agency, which sent us a plumber. As the problem was external to the apartment, it couldn't be solved and we still had no hot water.

After that, we tried to contact the agency for weeks without any response, and when they finally got back to us, they said they couldn't do anything about it because it was a problem with the building. Basically the matter died there, we had no further update, we still had no hot water for over 2 months and, obviously, no rent compensation was offered, even though we explicitly demanded it.

What's worse, one of my roomates moved out of the apartment a few weeks ago and they put the room as available on the website without informing of any of these problems. As a result, it was rented by a foreign girl (for an exorbitant amount, by the way) and when she arrived, the poor thing was faced with a dirty room and a shower with no hot water to take a bath. I immediately told her about the problems and recommended her to look for something else.

Basically, we pay an extremely high service fee for horrible support and terrible communication. Every problem with the apartment and discussion with the agency is extremely chronophagic. Furthermore, there is no ethical principle at all in the agency, since they rented the apartment knowing the existence of all the problems and without saying anything at all.

I feel like they use a pretty website to take advantage especially of foreign students who can't visit the accommodation in person and don't have local support. Next week I'm going to leave my apartment (which obviously they already rented to someone else without informing them about the problems), but after that I'll never go near this agency again!

(my apartment is this one: 36 Rue du Faubourg du Coureau - Montpellier)

After receiving an email from them two weeks after my checkout from my room in Bordeaux France, confirming that I’m getting my full deposit back at most 30 days after my checkout, I still haven’t received my deposit 40 days later and they have stopped replying to my emails. At this point, I’m getting worried that I’m not getting my deposit back at all and I’m considering legal action.
I was a very good tenant, left the apartment and my room spotless when I left as was noted in my «état des lieux».
Very disappointed.

Dangerous company trying to escape responsibility for mould and construction throughout my stay.
Mould exposure in my room for almost 1 year. Chez Nestor did not properly resolve the issue and as a result I have difficulty breathing and pain in my lungs.

Constant influx of construction workers who have their own key to the apartment, leave the door open at all times. They physically smell and create piles of dust in the apartment, and after the tenants are responsible for cleaning it.

Unorganised, not trustworthy and I can’t recommend. I know other 3 tenants that had major issues with them and where they messed up their booking. If you are looking for a secure and stress free stay, I would not recommend booking with Chez Nestor.

Arrived at the flat only to find that it was going under major renovations, kitchen compltely out of service, and the bedroom itself had a hole in the ceiling and significant water damage. Clearly the room hadn't been checked at all beforehand. It was extremely difficult to get a hold of anyone from Chez Nestor, I tried ringing their "emergency number" multiple times and it went to a prerecorded message. But when I tried the number they have for potential customers, suddenly there was a response! Suspicious. Got the impression they only want your money, once you've moved in there don't give any monkeys. My email exchanges with Solene were also a bit of a joke given the gravity of how much Chez Nestor had messed up, letting me move into an un-inhabitable room, they barely even apologised!! Ended up being offered to change to a new room in a different flat which was a whole other thing, the itself flat was ok and functional but real nightmare flatmates made my stay there quite unpleasant, which is always a risk when moving in with strangers. The price is also far too high when you compare it to what else is out there. I have friends who seem to have used Chez nestor without any problems - when it works, maybe it works well, but if you have any kind of issue you're completely on your own. Use only as a last resort and if you're prepared to pay more money than what its worth!

From bed bugs, to no hot water, to electricity going out at the most inconvenient times, wifi going out, there are CONSTANT problems. Save your money and time and don't move here. It's terrible. Absolutely WAY too expensive rent to dealing with problems every week.

Terrible terrible company. Charge 300 for “service fee” then completely ignore you. Phone numbers don’t ring. Take 2 weeks to reply to emails. Very very poor quality service. Would not recommend to anyone

If I could give zero stars I would.

The customer service I have received has been shocking , I truly feel this company is set up to pry on students and young professionals.

In fact at times the only way I could receive a response on urgent matters was by walking to their office headquarters and knocking in the door.

They refused to take my complaints about bed bugs seriously. This is despite showing them bites on my skin, providing a doctor's note stating I had bedbug bites (which they demanded) and sending in pictures of bedbug droppings and traces.

During this process I have lost thousands of pounds, as I had to find alternate accommodation due to them refusing to respond to my complaints.

I cannot warn highly enough against using this service.

I've lived in a chez nestor apartment for 6 months now. Paris. 13e. They're some of the greediest and heatless landlords I've ever had the misfortune of knowing. The apartment is way over priced (€960 per month for 1 bedroom in a 5 bedroom apartment). If you report a plumbing issue, you get a copy and pasted response of their trouble shooting FAQ. Then you wait a few more days after your reply, and they tell you "use destop or vinegar. Not too often though, it's bad for the pipes. If we hire a plumber and the plumber says the issue was maintenance related, we will charge the tenants." So every 4 days our sink, dishwasher, and shower clog because we are too afraid Chez Nestor will blame us for Paris' hard water, food build up, etc. Their help request responses are usually some such threat. They also take weeks to finally send someone to fix other issues, like the internet. We also can't receive mail, as Chez Nestor has refused to communicate with the building guardian, who doesn't understand the living situation.

Response:
I feel it is unfair to hold your current tenants accountable for plumbing blockage that is very likely the result of years of build-up rather than significant mistreatment by an individual, as you imply. The water in Paris is very hard, resulting in calcium buildup inside pipes. Over time, this will lower the inner diameter of pipes. Add to this normal use of rinsing olive oil, shampoo, soap, etc. down drains, and the dishwasher, I would argue it is normal that pipes start to clog over enough time. Holding us financially responsible for this is passing standard maintenance costs on to your tenants. The internet took so long because you sent us a standard copy-paste response on a Friday, then waited until the following week to send a technician to our space. When the technician found the issue to be exactly what we emailed you originally about, you then scheduled an internet tech. The slow response time of Chez Nestor was the reason the internet was out for so long, not the internet tech, as you imply.

Please read my review from 4Nov. followed by CN’s reply issued on 14Nov.
As they confirms CN provides whole package, including unlimited wifi connection.
Apple or Orange, we all know, in year 2023, you don’t have to depend on cables and wires to get wifi access.
There are wireless 4G/5G.. but it’s Orange they have to rely on and therefore CN’s customers like our daughter has to suffer.

We confirm CN submitted, mind boggling e60 compensation for 2.5months of agony and suffering which quite frankly does not even cover 1month worth of data subsidy we had to pay out of our pockets.

Second they write, we refuse an offer to move to a new room is an utter lie. We have communicated on Nov. 7th by email asking to come up with their suggestions of rooms available with our preferred criteria and most importantly their assurance and proof of working WiFi’.
We have not heard back from them ever since about this topic.

Meanwhile, we have communicated more than twice, we are unable to accept e60 as one off compensation in many levels after going through what we experienced, regardless, agent Solène pushes us to settle unpaid rents, this is after we attempt to pay reduced rent so many times (No full Service = No full Rent ) Because of their convenience and their smooth operation they want us to pay NOW.
Further more because we did not react to her e-mail for 5days, (since they ignore our message of not accepting e60 ) she gave us 48hrs notice to a formal action !
This is after ignoring my daughter’s pleas, desperately asking for help for working Wifi connection for over 3 weeks ( while paying full rent )
Our daughter was like a headless chicken running around Paris, as she arrived and never lived before, trying to find solution, pocket wifi, possible mobile data expansion, in the mad heat of early September while her Uni friends are enjoying introductory social evens.
Solène knew there was a problem but acted in callas, calculated way to avoid answering questions.
This lady’s audacity is on another level.

We are now granted to have a talk with CN’s Senior Customer Happiness Representative, Yes, they have !!
I am hopeful to find agreeable solution.
However, we will find out if this totally ignoring your questions or machine gun shooting on your feet to shut your customers up approach, while promoting We are here to help and there is nothing we can’t fix !! is unique to Soléne, an agent or it’s a hard core CN’s strategy and culture ? this is to be continued..

It is Not Ok to force tenants to pay Full Rent when you are not providing Full promised Service 👍

By the way, the toilet in question is not yet fixed, it is now out of use for 2.5months…

Also doing a 1 star review because zero is not possible.

This company is an absolute scam!
From day one of paying rent and moving into my room I have no wifi whatsoever although advertised that there is wifi (this is a breach of contract!). This to me indicates that the agency did not check the wifi condition of my room before letting me move in. How can this be?! Upon inventory, they expect you to pretty much do their job for them. The rent price includes wifi, but I have no wifi in my accommodation. I am a student and wifi is my lifeline to success at uni.

From day one (in my inventory) I informed Chez Nestor that there is no wifi in the in my room. 3 months later I still don't have stable working wifi. I sent them countless of emails begging for help and repairment but still no working wifi.

Every email reply back from the agency is filled with new excuses, lies and stories.If you read through every email they have sent me regarding the wifi, you would not be able to understand what they are saying, nothing adds up. It is my first time living in Paris and Paris is not an easy place to get used to. Then having to deal with extremely incompetent people has caused me great stress and overall terrible mental health.

They purposely make your life hard and keep dodging the questions you ask them. This is a method they use so that you eventually give up on trying to get them to solve/fix something. This lady called Solène (my correspondant) was absolutely no help at all. Solène claims to be doing everything they can to solve this problem but I do not see any results or evidence or effort. It took the agency 3 weeks to "confirm" to me that there is in fact to wifi in the apartment. Although I sent them evidence of this via wifi speed test since day one. After talking to my flatmates about this problem, they said that they have also never had wifi since moving into the accommodation, i.e. Chez Nestor knew that there is no wifi but still proceeded to advertise my room with workable wifi.

At one point I didn't receive any emails back from the agency, so I used the Chatbot function they have on their website. Every time, as soon as I chose the option of wifi in the technical difficulties section, the Chatbot automatically ends the chat. No help, no chance to explain what's going on, just "chat has now ended".

I would have NEVER chosen this agency if I knew this is how they treat their customers.

I strongly DO NOT RECOMMEND this agency.

Please do not be fooled by their false advertising!

I keep having to update my review because of more and more things come to mind that I would like you to know of.

I really had an amazing experience with Chez Nestor. The quality of services and their empathy towards their customers, is so good, I'm really impressed. They not only understood my needs, but also went beyond their limits to provide a solution for it. Moreover, the whole process from Checking in to Check out was so smooth. I didnt face any difficulty at any step. I would highly recommend Chez Nestor to my friends and colleagues.

I don't know where to begin. It is my second review of Chez Nestor (you can find the previous one - really useful if you plan to choose Chez Nestor - earlier).

My flat was in a building in renovation for my whole stay (1 year and 3 months) with a LOT of noise, scaffolding in front of my window, and the worst flatmate you can think of (he was dangerous and Chez Nestor did nothing to help despite our SOS emails)... And Chez Nestor told us we would have a monetary compensation as 1) they never wrote that the flat was in a building being renovated on their website (sometimes I had to cancel work meetings due to the noise!!!); 2) the renovation was huge (and is still ongoing so don't move to the flats on Boulevard Malesherbes) and really tough to live with; 3) another money compensation because we were in danger due to the crazy flatmate and Chez Nestor openly chose not to help despite the evidence we provided them.

It's been 6 MONTHS since I'm waiting for this money, I had a call with a guy from the agency in January after my bad review and he told me he would do his best so that we have the money in the coming months. It's been 4 MONTHS since then, with no news, even if I sent 5 emails in 5 weeks (no answer). This is not respectful so PLEASE CAN YOU ANSWER ME. This is the minimum after the terrible time we had in your flat.

P.S: For those wondering, the crazy flatmate is still in my old flat Boulevard Malesherbes. He is now alone as all the other flatmates (6) decided to leave as he was too dangerous. He isn't paying his rent, apparently still has some parties with +150 (weird) people and is potentially renting the rooms of the flat to random people. LOL.

The worst service ever!!! Do not fall for the nice pictures.
Their price is waaaaaaay above average and the apartments are unliveable. The walls are paper-thin and every little movement can be heard anywhere in the apartment! Beware, this is a COLOCATION service and they have put ZERO effort in even the most basic aspect of an apartment for COLOCATION!!
There were a bunch of technical issues with the room: the door does not close, the shutters do not close, the light above the bed is falling..
The room will NOT be cleaned before a tenant's moving-in. There were huge dust balls in every corner of the room, every piece of furniture looks like it's been collecting dust fore months.
After reporting all these issue, Chez Nestor only offered a ONE-TIME reimbursement of 17 euros, providing no solutions to the technical problems (door, shutters, falling light). The 17 euros reimbursement is laughable because there is no cleaning service at this rate.
I still have not received my security deposit after leaving because Chez Nestor sent it to a wrong account! And they claim that the wrong account is the one that I gave.
Of course, what else do you expect from a scam service?
Oh and I forgot to mention, the service fee is almost 700 euros. They provide the most horrendous service and they charge 700 euros for it. The linen they provide is of the worst quality and feels very icky. On the linen packaging, written in huge font: 100% POLYESTER.🙃
If you do choose this service, I sincerely wish you good luck because you are going to need it!

I am very glad I found Chez Nestor, otherwise I would not have been able to find a flat in Paris!

Always had good contact with the staff, often I got quick answers to my questions. With us once the cooker was broken, very annoyed but it was fortunately fixed after a week. The radiator was also broken, they sent someone over and after a few weeks it was replaced. The prices of the rooms differ a lot, even though it is only 1m2 difference. I think this has to do with supply and demand at the time.

Also very nice that you don't have to have a guarantor. Thank you Chez Nestor!

Why didn't I look at the reviews before booking my room...? Everything said in the previous comment is so true and I had the "chance" to experience it myself :

- Had a look at the website on 5th January and saw my dream apartment, nice location and price "reasalonable" for the heart of Paris (1018€/month)

- Paid the service fees (790€) asked for their promises (see website) and caution and 1st month rent to secure the booking

- Checked-in on Tuesday 10th January...

- and checked out on Wednesday 11th January (the day after) & starting a loooong journey to negotiate with the support team as the virtual visit and the pictures are 4 years old (!) and do not show the actual condition of the property, A.T. A.L.L.

The flatmates were really nice and sweet we even shared a glass of wine while they were explaining to me that the washing machine is broken. Broken for a month and Chez Nestor team haven't sent a fixer yet.
But apparently, nothing new under the sky as they already replaced 5th time the washing machine, each time by an old one that broke after few weeks / months.

But anyway... Did I mention the prehistoric heater, black because of use (and which makes black stain on the ceiling) ? Or the paint that peels off (and not a little) in the bathroom ? The showerhead clogged with scale and leaking ? The toilet seat without ages ? And many more but I think you get the picture

Their promises are : "[...] Each one is renovated, furnished, equipped and decorated with care." I can't tell you that you don't want to have the business card of their renovator (who basicaly just fills the holes with putty and not even properly), neither their equipment or decoration shop / advisor.

A last word from me, but I believe it summerize everything: Chez Nestor team only visit the apartment when they sign the agreement with the actual landlord. So in this case, it was more than 4 years ago...

All in all, they refused to reimburse the service fees, offer me a 100% discount on the early check-out fees (984.07€ otherwise...) and paid back the rent in proportion to what was used. Everything by email, no phone call from them

Where do I begin?

Chez Nestor will only care about getting paid. I live in a house with 5 roomates, each of us paying sums of money that goes from almost 900 to 1000 euros (outside of Paris), and they treat us as if it was for free. They take ages to solve any issue.
Right now we are freezing on mid December because the house radiators' are either not working properly or do not have enough power to heat the spaces. All of them turned up to the max. And they refuse to bring extra small heaters to make this house hospitable. They want to take back the ones they brought priorly while the house is almost inhospitably cold in some areas (including the bedrooms).
Communication with them is just pointless, they will answer in a very rude and unprofessional manner, save your time, don't rent in this agency.

Chez Nestor is a really bad company who will fool you of your money and your product. The apartments they have are cheaply furnished with the cheapest electrical products on the market. In the apartment I live in, both the kitchen and bathroom are poorly built, with leaking faucets and broken appliances put into the apartment. Chez Nestor has not changed anything during the 4 months since we moved in to actually fix the problems properly. They have only done minor work with bad craftsmen.
WARNING! Do not rent your apartment or studio from Chez Nestor, if they create problems for you, they will not take the responsibility and they will not answer you over the phone or call you up. The response time, even for emergency events, the response time is several days.
Contact another company instead and save your money, because Chez Nestor does not fulfill the promises they state on their website.
I wished I could give a 0 in rating because that’s the respect they’ve given us even though we have been extremely polite.