I would appreciate you with 5 stars. I can't give more stars. Because that's impossible. But I would recommended to all customers to CHI Institute. I set up a multiple purchase with the help of the cu... See more
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I would give you 10 stars plus if I could. The customer service people worked with me as I set up a multiple purchase. The repair people tried extensively to fix my I-9 with an intermittent problem.... See more
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The new Palm is nothing short of fantastic. It's lighter, easier to hold and position and the adjustability of the settings makes it the easiest Infratonic device ever. My husband and I have a hard... See more
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Love their products. Innovation and commited customer service. As a practitioner I've used the infratonic line for decades. Invaluable tools. Every home should have one. I sincerely mean that.... See more
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Company details
Written by the company
Our Tribe aspires to enhance their human experience. In order to succeed, our Tribe requires the inspiration to wholeheartedly embrace their struggles and challenge their inner ego. With sincere intention, you can grow physically, emotionally. Once you’ve enhanced your human experience, be the positive change in our world that our Tribe strives to be!
Contact info
Reno, United States
- 8006827061
- support@chi.us
- chi.us
Amazing service & product guarantee
My 1st Equitonic 9 and only had it for a few weeks when my dog tried getting up and the E9 fell off landed in a puddle of water from the dogs water bowl.
Never fear, Chi Institute is here and they fixed it pronto ! And still under warranty. Phew ! Thanks for everything. I'm back up and running and working on my dog again. Fast return and the E9 is helping with my dogs cancer. Thanks Chi Institute for everything !
29 October 2020
Reply from CHI Institute
Hello,
We were very happy to have been able to be of assistance when you needed repair on your unit. We are glad to hear the your unit is proving to provide relief for your dog's cancer, that is amazing news! Happy healing!
-The CHI Team
I received five star treatment when I…
I received five star treatment when I sent in a Chi vibrating phone piece to have it checked and fixed. They informed me of what to expect related to time, guarantees, parts and replacements. It was completed efficiently, with excellence and care. The piece looks like new and works perfectly! I am very thankful to have my Infratonic QGM Chi working well again. Thank you!
24 October 2020
Reply from CHI Institute
Hello Gail,
We really appreciate you taking the time to let us know that you are satisfied with your repair experience and the service provided. We aim to only provide top of the line "5 star" customer service and we are pleased to know we succeeded.
-The CHI Team
Your repair service was wonderful and…
Your repair service was wonderful and so very fast. Thank you!
17 October 2020
Reply from CHI Institute
Hello June,
We are so glad to hear that your experience with our repair department was a pleasant one and that we were able to get your machine fixed and sent back to you in timely manner! Thank you for taking time to let us know you were pleased with the service we provided!
-The CHI Team
I needed a new battery and the person I…
I needed a new battery and the person I spoke with was most helpful and explained how to install my battery when it arrived. The battery arrived very quickly and that was a pleasant surprise.
I understand that the Infratonic is being use alot for COVID, please send or email me some information about this.
12 October 2020
Reply from CHI Institute
Hello Hope,
We are thrilled to hear that you had a pleasant experience in purchasing a replacement battery and that our representatives continue to provide the service that is expected from CHI Institute.
We have had users report success in treating some of the symptoms associated with Covid-19 such as inflammation of the lungs, headaches, fatigue, as well as there are studies proving improved general immune response when using the unit but the unit does not treat Covid-19 specifically. You may search our website for any testimonials related to the above mentioned symptoms at this link: https://chi.us/user-reports-protocols/
Please feel free to reach out to our support team at 1-800-682-7061 should you have any questions or need any additional guidance.
-The CHI Team
Excellent service!
Excellent service!
We received our order a few days after we made it. Your emails with the receipt were almost immediate as well.
We have used Infratonic machines purchased from you for over 10 years now and have been been very pleased with the units! Keep up the good work!
11 October 2020
Reply from CHI Institute
Hello Mary Jo,
Thank you very much for taking time to let us know you were satisfied with your ordering process and service provided. We make it our goal to provide service and products that exceed our customers expectations! We hope you have a wonderful day!
-The CHI Team
I had a problem with rattling on inside…
I had a problem with rattling on inside of my device. Dropped few times and my unit is many years old. I sent it back and they promptly fixed the issue and it is just like new. They were so courteous about it all.
Of course I have to add that I would not be without my Infratonic. It has been a Godsend!
8 October 2020
Reply from CHI Institute
Hello Amrita,
We are happy to have been able to fix your machine and are thrilled to learn you are pleased with your experience. Have a wonderful day!
-The CHI Team
Totally fast service with no problems
8 October 2020
Reply from CHI Institute
Hello William,
We are so glad to hear that you had a seamless process. Thank you for letting us know you are satisfied with the service provided!
-The CHI Team
Great service
Great service, product and repair. Love my infratonic 9, after repair the thing just keeps on going the battery last forever. The people at the company are super helpful and friendly. No complaints and am so impressed that I probable will buy everything they have to offer.
Thanks, Ray
5 October 2020
Unprompted review
Reply from CHI Institute
Hello Ray,
Thank you for taking time to let us know that you are pleased with your repair experience. We are very happy that we were able to repair your unit to your satisfaction. We strive to always provide excellence.
-The CHI team
Easy to find the battery I needed and…
Easy to find the battery I needed and was shipped right away. Great tracking and it arrived ahead of schedule. Sooo happy with the price too and that I can replace the battery to continue using my Infratonic 9.
4 October 2020
Unprompted review
Reply from CHI Institute
Hello Kirsten,
We are happy to hear that you were able to complete the process with ease. We are happy to help keep your machine up and running any way that we can.
-The CHI Team
You guys have an exceptioal product in…
You guys have an exceptioal product in the Infrasonic 9 AND GREAT custiomer service!
Joe Reilly Music Therapist
Tune-Up Network Enterprises (TUNE)
22 September 2020
Unprompted review
Reply from CHI Institute
Hello Joseph,
We are so glad you like your Infratonic 9. We are always happy to hear we are meeting our customers expectations and we are always happy to help.
-The CHI Team
Excellent Everything!!
I have a long history with this company and its products. Most recently I had an experience with a repair for one of my machines that's at least 20 years old. It was a wonderful experience. Not only did they take care of the repair quickly but they also were friendly and helpful in the process.
My husband and I are well into our 70's and have had more than 2 decades of being pain free and active thanks to CHI Institute.
I will also be buying one of their newer products
13 September 2020
Unprompted review
Reply from CHI Institute
Hello Tricia,
Thank you for being such a long time supporter of CHI Institute and all our products. We appreciate you taking time to let us know you are pleased with our service. We are always happy to help!
-The CHI Team
You have wonderful customer service
4 September 2020
Unprompted review
Reply from CHI Institute
Cheryl,
We are proud to prompt top of the line customer service. Thank you for letting us know we are meeting your expectations. We are always delighted to help!
-The CHI Team
The repair service was excellent!
The repair service was excellent! Turn around time less than a week! I really rely on the chi machine to help my knee pain so I really appreciated the speedy attention!
31 August 2020
Unprompted review
Reply from CHI Institute
Hello Cheryl,
We are proud to provide a quick and efficient repair service anytime your units are in need of repair. So happy to hear that we succeeded in meeting that expectation and got your machine back to you as quickly as possible. We are always happy to help and we thank you for letting us know how we are doing!
-The CHI Team
Love their products
Love their products. Innovation and commited customer service. As a practitioner I've used the infratonic line for decades. Invaluable tools. Every home should have one. I sincerely mean that. Every patient of mine who has purchased one knows this is true. Many uses and applications.
24 August 2020
Unprompted review
Reply from CHI Institute
Hello Domini,
We love hearing that our customers are happy with our products and service. We strive to always provide a customer experience that we can be proud of. We thank you for taking time out of your busy day to let us know we are meeting that expectation and that you and all your patients are happy as well!
-The CHI Team
Good people good experience
14 August 2020
Unprompted review
Reply from CHI Institute
Hello Michael,
So glad we were able to provide a good experience for you. We are always happy to help!
-The CHI Tribe
Unique products that really work
Unique products that really work; fast shipping and excellent customer service.
7 August 2020
Unprompted review
Reply from CHI Institute
Hello John,
We appreciate your support and you taking the time to let us know your opinion! We are happy to provide excellent customer experiences!
-The CHI Tribe
Reply from CHI Institute
Hello Mia,
We always strive to provide great customer service and are always delighted to hear when we meet that expectation! We appreciate you letting us know you are satisfied with your experience.
-The CHI Tribe
These are solid trustworthy people with an outstanding product
I’ve had their reliable products backed by conscientious service for decades. They take good care of all my needs quickly and thoroughly. I feel secure. I trust them.
4 August 2020
Unprompted review
Reply from CHI Institute
Christine,
We are very glad to hear that our service and products meet your standards. We look forward to meeting those standards for decades to come!
-The CHI Tribe
My chi unit was saved from a house…
My chi unit was saved from a house fire. Chi Institute did a excellent repair job with a very fair price. Thank you very much Chi Institute. Joey
3 August 2020
Unprompted review
Reply from CHI Institute
Hello Joey, we are so glad to be able to help. Thank you for taking the time to let us know you were satisfied with your customer experience!
-The CHI Tribe
Bought the e9 & chi guards
Bought the e9, the chi guard for auto & home. All have made us feel better in our everyday life.
25 July 2020
Unprompted review
Reply from CHI Institute
Shari,
Hello, and thank you so much for taking time to share with us your experience with your CHI products. We are delighted to hear how they have helped to improve yours and your families human experience.
-The CHI Tribe
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