Slow delivery. A nice T shirt, but too small, despite being a 2 xxl, my standard size for every other garment. Nice enough, but not sufficient for me to repeat order
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Recently, I purchased a cordless Car Vacuum High Power 13000Pa/30AW, but it started smoking and malfunctioned immediately after turning it on. I reported this serious defect and requested either a ful... See more
I ordered some fleece type tights leggings that look like real skin under tights.. it took weeks for them to come, when the arrived they were very small, I complained to customer services who quickly... See more
Ordered the heart shaped friendship ornament. Sadly it did not suit my needs but customer services were super helpful and arranged a prompt refund. Very impressed with how they dealt with the issue.
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2.7
Poor
223 reviews
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Do not buy anything from this site
Do not buy anything from this site, its a scam site, no product sent, tried to track and no such tracking number on any delivery sites, tried to email and was told they had been delivered, checked on their tracking site and it was in chinese, and it wouldnt show me proof of delivery, emailed again and got no where, scam site
11 December 2025
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If you have not received your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@chic-lucky.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
OMG !! SCAMMER ALERT ⚠️
OMG !!! PEOPLE PLEASE DO NOT ORDER ANYTHING FROM CHIC-LUCKY. THEY SHOULD BE CALL CHIC-UNLUCKY !
I PURCHASED AN ITRM AY £16 EARLY NOVEMBER AND ITS THE 10TH OF DECEMBER! STILL NOT ARRIVED 😡
THEY EMAILED MY OVER 5 TIMES SAYING DO NOT POST ANYTHING NEGATIVE ON FACEBOOK OR ELSEWHERE. TOUGH I AM...A VERY BAD COMPANY 'SCAMMERS'
7 December 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We are a legitimate and licensed company, and we guarantee that we will prioritize your concerns and resolve them as quickly as possible. If you did not receive your item, please contact our after-sales service team. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Not at all value for money damaged on delivery .
I have received my deliver after quite a long wait and opened them to find them snagged . Very disappointed.
5 December 2025
Unprompted review
Reply from Chic Lucky
Dear Customer, thank you so much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your feelings. We promise to prioritize your issue and resolve it as quickly as possible. If your item is damaged, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address: service@chic-lucky.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Long delivery time but good item
[updated review following delivery of item]. Item delivered after 3+ weeks. Presumably from China. Lack of communication around delivery but item is actually as described and good quality from what I can tell. I now have trouble loading the company website which my browsers pick up as fake. A shame as the order was actually good.
16 November 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We are a legitimate and licensed company, and we guarantee that we will prioritize your concerns and resolve them as quickly as possible. If you did not receive your item, please contact our after-sales service team. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Item finally received but faulty. Unable to get a human to respond
Still not received parcel ordered 18 november. Contacted merchant via their email 2 days ago and they haven't responded. Will be contacting bank to get a refund and charge back. Likely Scam chinese company
EDIT: Item finally received after 16 days. Item faulty with seam coming away and under material showing through. Emailed and send pics to show. Company responded to ask if wanted a replacement. I have replied back to state yes but keep getting the same computer generated email back asking do I want a replacement over and over.
Absolutely terrible company. Going to Bank now for a refund as cannot get a human response. Item going in bin.
Recommend you Do not buy from this sham company
18 November 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us. We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We are a legitimate and licensed company, and we guarantee that we will prioritize your concerns and resolve them as quickly as possible. If you did not receive your item, please contact our after-sales service team. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
The item never arrived
The item never arrived. They tried to show shipping details which said left at door. Yodel had no information. There was no signature and no photograph. Also not an email to say it had been delivered. Wouldn't touch them. Don't waste your money. I am now trying to resolve via Paypal.
24 November 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We are a legitimate and licensed company, and we guarantee that we will prioritize your concerns and resolve them as quickly as possible. If you did not receive your item, please contact our after-sales service team. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Very happy to recommend this seller.
Very happy with the seller and the game. Item arrived quickly and in perfect condition. The game is a Christmas present so not tried it yet but I’m sure my grandson will have great fun. I would definitely use this seller again 5*****
3 November 2025
Unprompted review
It arrived on time without any hassle
17 November 2025
Unprompted review
Faulty item but problem resolved
Although I experienced a problem with the item, the issue was resolved quickly.
16 November 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends. To expedite your response, please contact our customer service email: service@chic-lucky.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Absolutely brilliant toy
Absolutely brilliant toy, I can’t wait to play with it at Christmas with the grandkids x Great service and I would highly recommend this!
16 November 2025
Unprompted review
These are amazing, no strong smells no harsh chemicals, 5 stars
So I found out about these nail art pens of an ad on Facebook.and got to admit I was unsure about buying these, because it's leading up to Christmas and there's loads of scams on social media. But I'm so glad I bought them. They are so easy to use, they wash off the don't stain. I bought them as a Xmas present for my 9 year old daughter. And was too excited to wait so give them her early. And they are so good, don't have to do multiple layers to see the colour as they are nice bright and vibrant. I've recommended them to all my friends with kids because they are just that good. I've shared them on my social media and advised people to get them. I will definitely be buying more
29 October 2025
Unprompted review
Great family entertainment
Great family entertainment. So much laughter from it too.
A must buy.
16 November 2025
Unprompted review
Easy to order delivery on time and…
Easy to order delivery on time and tracking helpful
Brilliant game thank you
20 October 2025
Unprompted review
If I could I would give them 0 stars
If I could I would give them no stars. I bought a mug which was meant to make a chicken noise and it doesn’t. It is not worth the money. They offered me 20% to spend on their website but refused, now I’m getting ignored.
I asked for a refund and want to return the item that was wrongly described.
Avoid!
1 November 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends. To expedite your response, please contact our customer service email: service@chic-lucky.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Awful company
Awful company. Do not use this company! Items arrived damaged, no address given to return items, no response from customer service, emails have been ignored or excuses given. Absolutely shocking company. Avoid at all costs
24 September 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your concerns and resolve them as quickly as possible. If your item is damaged in any way, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
they send a email,telling me they would…
they send a email,telling me they would look into it
no reply
not bothered about customers
barry desmond
23 October 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends. To expedite your response, please contact our customer service email: service@chic-lucky.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Items not as advertised!
Received a mug that was not as advertised.
Emailed to ask for refund and how to return item. Had a response saying would refund half the cost....have now emailed 4 times to say a full refund is required and no response has been received! Avoid buying anything from this company. They ask for customers not to leave negative feedback and that issues will be resolved to the customers satisfaction...this is clearly not the case.
22 October 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends. To expedite your response, please contact our customer service email: service@chic-lucky.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Refund…
It took a lot of toing and froing but today I finally got a full refund for the mug I ordered that was not as advertised. Stick in people you will get there in the end.
25 October 2025
Unprompted review
Reply from Chic Lucky
Dear Customer, Thank you for taking the time to share your concerns.
We are deeply sorry to learn that your recent shopping experience was less than satisfactory. We sincerely apologize for any inconvenience caused. We value every piece of feedback and are committed to rectifying the situation. Should you have any further questions, please contact our customer service team at service@chic-lucky.com. Our dedicated support team will provide detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Absolutely shocking company and products
Absolutely shocking company.
Placed order for item. Fast delivery took 3 weeks.
When the item finally arrived it was nothing at all like the product i ordered.
Fleece lined thermal trouser ordered- recieved the thinest material trouser with the shorted of legs and waistband only a 5yr old child could slide into.
Avoid this company and its shocking products.
21 October 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and hope to make amends. To expedite your response, please contact our customer service email: service@chic-lucky.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
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