Slow delivery. A nice T shirt, but too small, despite being a 2 xxl, my standard size for every other garment. Nice enough, but not sufficient for me to repeat order
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Recently, I purchased a cordless Car Vacuum High Power 13000Pa/30AW, but it started smoking and malfunctioned immediately after turning it on. I reported this serious defect and requested either a ful... See more
I ordered some fleece type tights leggings that look like real skin under tights.. it took weeks for them to come, when the arrived they were very small, I complained to customer services who quickly... See more
Ordered the heart shaped friendship ornament. Sadly it did not suit my needs but customer services were super helpful and arranged a prompt refund. Very impressed with how they dealt with the issue.
Company replied
2.7
Poor
223 reviews
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Product was as advertised
Product was as advertised, easy to order and delivery good. The t-shirt is of good quality and fit very happy with it.
1 October 2025
Unprompted review
This little collection of items…
This little collection of items including the lovely needles is a gem. Excellent choice by the suppliers. Thanks
18 October 2025
Unprompted review
Very good delivery 🚚 service and…
Very good delivery 🚚 service and communication thank you
15 October 2025
Unprompted review
Excellent needles
What i received was exactly what was advertised. The thread was strong and the needles did what was said on the tin.
10 October 2025
Unprompted review
Fantastic sewing set ..love everything…
Fantastic sewing set ..love everything especially the strong cotton..was a pleasure to use without breaking!
1 October 2025
Unprompted review
well worth the money
What a great product, I took this on holiday the temperature was 30c and my feet swelled up ,the towel was so cold it cooled my feet and legs and it stayed cold for ages .
I also got one for my daughters partner he wrapped it around his head this was under his hat , he said it was a great help.
23 June 2025
Unprompted review
Lovely product
Lovely product, just wish the summer had been hotter to test it out properly!
6 August 2025
Unprompted review
Order arrived quite quickly much to the…
Order arrived quite quickly much to the relief of my son. The hot weather was driving him crazy so as soon as he opened it, it was cold water and with a satisfied sigh with it on his neck and shoulders, off he went. Very happy!
5 July 2025
Unprompted review
Changed to 3 after aftersales reimbursed me
If I could give 0 stars I would. Order 2 of their mugs …supposedly by one get one half price..but they charged full price for both plus postage. Also the mug in the video talked when you picked it up, but the actual mugs don’t. They are really cheap looking but cost me over £20. When I tried to complain to company to try and return them they weren’t interested and just ignored my emails. Their facebook site has nothing on it. I think this company is a Scam. Whatever you do don’t use them
UPDATE… after leaving a review on here Chic-Lucky got back in touch with me and offered a part refund. I said I would only accept a full refund which they have now given me.
They suggested I was contacting wrong department but if that is the case then they should make the right depart available straight away instead of anyone at customer services reply with stupid responses..every time I replied to them a different person wrote back who did not seem to know what was happening..so it seems the moral of the story is out your grievance on Trust Pilot
They have asked me to update to 4 stars as they have now responded but I feed that would be mid-leading to other buyers so have updated to 3 stars because they have now sorted out the problem
14 October 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you for your feedback.
We understand your concerns. You may not have contacted our store through the correct email address, which may have delayed resolving the issue. We assure you that we prioritize our customers' needs. Please contact our customer service email address at service@chic-lucky.com with your details. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Ordered 2 mugs received today…
Ordered 2 mugs received today absoloutely dissapointed mugs suppose to make chicken sound just plain mugs would never buy from thus site again
16 October 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
If I could give it a minus 5 stars I…
If I could give it a minus 5 stars I would! Should have come here first to read the reviews! Ordered a coat, wrong colour sent, have emailed umpteen times to ask for info on how to return it and each time I just get a bot automated reply saying my email has been replied to.. if it had I wouldn’t have had to email again and again! Total waste of time effort and money- avoid at all costs!! Need more legislation in place to shut these scammers down !!
4 October 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you received the wrong item, please contact our after-sales service team. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Good customer service
I made a purchase and was unhappy with it. I got excellent customer service, a full refund and an apology. Thank you for honouring your word.
15 October 2025
Unprompted review
***ABSOLUTE SCAM!***
***ABSOLUTE SCAM!***
Ordered the f-caw-f mug with chicken sounds when you drink from it. Paid £13! Just for it to turn up a normal mug with a picture of a chicken on it. Emailed for refund, to be offered a 20% discount voucher for my next purchase!! ***AVOID AT ALL COSTS***
13 October 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Felt ripped off
Purchased a funny mug with the title "tired of silent boring mugs" on the advert the mug made a chicken noise when the man drank out of it, which was funny. In reality the mug had a picture of a chicken but no vocals. In other words a silent boring mug
14 October 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Have been very helpful
Have been very helpful, I ordered the wrong size trousers by mistake and they have sent me a new pair straight away. Will buy from them again, great quality and the price is very good.
4 October 2025
Unprompted review
mugs
the items i ordered were delivered in good time and in excellent condition
3 April 2025
Unprompted review
Good item,please make a longer version…
Good item,please make a longer version that can be used as a scarf!
26 September 2025
Unprompted review
The space savers arrived and went well…
The space savers arrived and went well in the cupboard.
6 September 2025
Unprompted review
I ordered soft top non elastic socks
I ordered soft top non elastic socks, I recieved ordinary looking socks which do not meet the description.
They won't stretch enough for me to use.
I ordered 12 pairs! Which I cannot use.
4 October 2025
Unprompted review
Reply from Chic Lucky
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@chic-lucky.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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